At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer service and maximise sales opportunities.
- Company: Join Hertz, a leader in the car rental industry with a focus on innovation and teamwork.
- Benefits: Enjoy 33 days holiday, a bonus scheme, and career development support.
- Other info: Great opportunities for further education and staff discounts across Europe.
- Why this job: Be part of a vibrant culture that celebrates diversity and offers real growth potential.
- Qualifications: Previous customer service and sales experience, plus a full UK or EU driving licence.
The predicted salary is between 30000 - 40000 £ per year.
General Responsibilities
As a Supervisor you will motivate the frontline team to achieve maximum delivery of exceptional customer service and plan and ensure yield opportunities by actively planning fleet volumes and labor resources with demand. The Supervisor will analyze and constantly improve financial performance through capturing all growth opportunities and maintaining low cost levels.
The role:
- CUSTOMER SERVICE: Provides world class customer service, creating a friendly, welcoming customer experience through personalized service. Is hands‑on at the counter to support and manage customer queries.
- SELLING: Outstanding selling skills that meet the needs of our customers, whilst identifying and maximizing opportunities to increase revenue to meet the daily, weekly, monthly, and annual targets. Understand local market and actively deliver on sales opportunities.
- CONTROL & AUDIT: Adhering to company SOP’s for all rent and return provisions, to ensure the location is fully compliant, including control of customer data under GDPR. Ensures rentable standard is met and any additional damage documented on return. Ensures each location is compliant with health & safety, financial audit and compliance training.
- FINANCIAL ACUMEN: Understands and contributes to the location P&L, in line with team management, to maximize profitability.
- TEAM MANAGEMENT: Daily management of the team, through one‑to‑ones, feedback and support. Publicly celebrates exceptional performance to create and nurture a performance culture.
- FLEET & RESOURCE PLANNING: Actively plans fleet volumes and labor resources in‑line with demand. Trains team members and works closely with other departments within the organization to develop the location.
- PROBLEM SOLVING: Ability to resolve a wide variety of issues escalated from the team, by leveraging Hertz’s proven customer service tools and methods.
Your benefits:
- Bonus scheme
- 33 days holidays (this includes Bank Holidays)
- Pension scheme - we contribute up to 8% of your salary so you save more
- Dental cover, travel insurance, Air Lounge pass and more
- Income protection as part of our enhanced pension scheme
- Life insurance cover that enables your loved ones to receive a tax‑free lump sum should the worst happen
- Career development opportunities across Hertz UK and Europe
- Further education support so you can obtain a degree or Masters in many courses
- Staff discount at locations across Europe
Essential Requirements
Your skills:
- Previous customer service and sales experience essential
- Operational experience in a similar environment desirable
- Previous supervisory experience desirable
- Full UK or EU Driving License
EOE, including disability/veteran. We champion and celebrate a culture of diversity and inclusion. Individuals are encouraged to apply for positions because of the characteristics that make them unique. Qualified applicants with criminal histories will be considered for employment in a manner consistent with applicable federal, state and local law. Hertz is a drug‑free workplace.
Supervisor: Lead Service, Sales & Fleet Planning in Milton Keynes employer: Hertz
Hertz is an exceptional employer that prioritises employee growth and development, offering a robust bonus scheme, generous holiday allowance, and comprehensive benefits including pension contributions and further education support. Our vibrant work culture fosters teamwork and celebrates individual achievements, making it an ideal environment for those looking to thrive in customer service and sales roles while enjoying the unique advantages of working in a dynamic and diverse team at our locations across Europe.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor: Lead Service, Sales & Fleet Planning in Milton Keynes
✨Tip Number 1
Get to know the company inside out! Research Hertz's values, mission, and recent news. This way, when you walk into that interview, you can show them you're not just another candidate but someone who genuinely cares about their brand.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle tricky situations or boost sales. Role-playing with a friend can help you feel more confident and ready to impress during the interview.
✨Tip Number 3
Network like a pro! Connect with current or former Hertz employees on LinkedIn. They can give you insider tips and maybe even put in a good word for you. Plus, it shows you're proactive and serious about the role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Supervisor: Lead Service, Sales & Fleet Planning in Milton Keynes
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your previous customer service experience in your application. We want to see how you've created friendly and welcoming experiences for customers, just like we do at Hertz!
Demonstrate Your Sales Savvy:Don’t forget to mention any outstanding selling skills you have! Share examples of how you've identified and maximised sales opportunities in the past – this is key for us in meeting our targets.
Be Clear About Your Team Management Experience:If you've got supervisory experience, let us know! Talk about how you've managed teams, provided feedback, and celebrated exceptional performance to create a positive culture.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and get to know you better. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Hertz
✨Know Your Customer Service Inside Out
Make sure you brush up on your customer service skills before the interview. Think of examples where you've gone above and beyond for a customer, as this role is all about creating that exceptional experience. Be ready to discuss how you would handle specific customer queries or complaints.
✨Show Off Your Sales Savvy
Prepare to talk about your previous sales experiences and how you’ve met targets in the past. Think of ways you can identify opportunities to increase revenue and be ready to share those ideas. The interviewer will want to see that you can not only sell but also understand the local market.
✨Demonstrate Your Team Management Skills
Since this role involves managing a team, come prepared with examples of how you've motivated and supported your colleagues in the past. Discuss any one-on-ones you've conducted and how you celebrate team successes. This shows you’re not just a manager, but a leader.
✨Be Ready to Tackle Problem-Solving Scenarios
Think about some common issues that might arise in a customer service environment and how you would resolve them. The interviewer may ask you to walk through your thought process in handling escalated situations, so having a few scenarios in mind will help you shine.
