At a Glance
- Tasks: Lead a team to deliver exceptional customer service and maximise revenue opportunities.
- Company: Join Hertz, a global leader in car rental with a focus on diversity and inclusion.
- Benefits: Enjoy 33 days holiday, bonus schemes, and career development support.
- Other info: Great opportunities for career growth across Hertz UK and Europe.
- Why this job: Be part of a dynamic team that values your unique skills and perspectives.
- Qualifications: Customer service experience and a full UK or EU driving licence required.
The predicted salary is between 30000 - 40000 € per year.
General Responsibilities
As a Supervisor you will motivate the frontline team to achieve maximum delivery of exceptional customer service and plan and ensure yield opportunities by actively planning fleet volumes and labor resources with demand. The Supervisor will analyze and constantly improve financial performance through capturing all growth opportunities and maintaining low cost levels.
The role:
- CUSTOMER SERVICE: Provides world class customer service, creating a friendly, welcoming customer experience through personalized service. Is hands-on at the counter to support and manage customer queries.
- SELLING: Outstanding selling skills that meet the needs of our customers, whilst identifying and maximizing opportunities to increase revenue to meet the daily, weekly, monthly, and annual targets. Understand local market and actively deliver on sales opportunities.
- CONTROL & AUDIT: Adhering to company SOP’s for all rent and return provisions, to ensure the location is fully compliant, including control of customer data under GDPR. Ensures rentable standard is met and any additional damage documented on return. Ensures each location is compliant with health & safety, financial audit and compliance training.
- FINANCIAL ACUMEN: Understands and contributes to the location P&L, in line with team management, to maximize profitability.
- TEAM MANAGEMENT: Daily management of the team, through one-to-ones, feedback and support. Publicly celebrates exceptional performance to create and nurture a performance culture.
- FLEET & RESOURCE PLANNING: Actively plans fleet volumes and labor resources in-line with demand. Trains team members and works closely with other departments within the organization to develop the location.
- PROBLEM SOLVING: Ability to resolve a wide variety of issues escalated from the team, by leveraging Hertz’s proven customer service tools and methods.
Your benefits:
- Bonus scheme
- 33 days holidays (this includes Bank Holidays)
- Pension scheme - we contribute up to 8% of your salary so you save more
- Dental cover, travel insurance, Air Lounge pass and more
- Income protection as part of our enhanced pension scheme
- Life insurance cover that enables your loved ones to receive a tax-free lump sum should the worst happen
- Career development opportunities across Hertz UK and Europe
- Further education support so you can obtain a degree or Masters in many courses
- Staff discount at locations across Europe
Essential Requirements
Your skills: Stand out from the fleet
- Previous customer service and sales experience essential
- Operational experience in a similar environment desirable
- Previous supervisory experience desirable
- Full UK or EU Driving License
About Us
The Hertz Corporation has an exciting portfolio of rental car brands – including Hertz, Dollar, Thrifty and Firefly. We are one of the largest worldwide airport vehicle rental companies, and the Hertz brand is one of the most recognized in the world. Our mission is to be the preferred rental car company and you have the opportunity to help steer this mission.
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. Qualified applicants with criminal histories will be considered for employment in a manner consistent with applicable federal, state and local law. Hertz is a drug free workplace. EOE, including disability/veteran
Supervisor in Milton Keynes employer: Hertz
Hertz is an exceptional employer that prioritises employee growth and development, offering a robust benefits package including a bonus scheme, generous holiday allowance, and career advancement opportunities across the UK and Europe. Our inclusive work culture fosters a supportive environment where team members are celebrated for their achievements, ensuring a rewarding experience for those in the Supervisor role at our vibrant locations. Join us to be part of a globally recognised brand that values diversity and empowers you to excel in your career.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor in Milton Keynes
✨Tip Number 1
Get to know the company inside out! Research Hertz's values, mission, and recent news. This way, when you walk into that interview, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how your previous customer service and supervisory experience aligns with what Hertz is looking for.
✨Tip Number 3
Don’t just sit back and wait for the call! Follow up after your interview with a thank-you email. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and serious about joining the Hertz team.
We think you need these skills to ace Supervisor in Milton Keynes
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your previous customer service experience in your application. We want to see how you've created friendly and welcoming experiences for customers, just like we do at Hertz!
Demonstrate Your Sales Savvy:Don’t forget to mention any outstanding selling skills you have! We love candidates who can identify and maximise revenue opportunities, so share specific examples of how you've done this in the past.
Be Clear About Your Leadership Experience:If you've got supervisory experience, let us know! Talk about how you've managed teams, provided feedback, and celebrated exceptional performance to create a positive work culture.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and get to know you better. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Hertz
✨Know Your Customer Service Inside Out
As a Supervisor, you'll need to showcase your customer service skills. Brush up on common customer queries and think of examples where you've gone above and beyond to help customers. This will show that you understand the importance of creating a friendly and welcoming experience.
✨Demonstrate Your Selling Skills
Prepare to discuss your previous sales experiences and how you've identified opportunities to increase revenue. Think of specific instances where you met or exceeded targets, as this will highlight your ability to drive sales in line with the company's goals.
✨Show Off Your Team Management Style
Be ready to talk about your approach to managing a team. Share examples of how you've motivated your team, provided feedback, and celebrated successes. This will demonstrate your capability to nurture a performance culture, which is key for the Supervisor role.
✨Understand Financial Performance
Familiarise yourself with basic P&L concepts and be prepared to discuss how you've contributed to financial performance in past roles. Showing that you can analyse and improve financial outcomes will set you apart as a candidate who understands the business side of the role.
