At a Glance
- Tasks: Lead a team to deliver exceptional customer service and maximise revenue opportunities.
- Company: Join Hertz, a global leader in car rental with a focus on diversity and inclusion.
- Benefits: Enjoy 33 days holiday, bonus schemes, and career development support.
- Other info: Great opportunities for career growth across Hertz UK and Europe.
- Why this job: Be part of a dynamic team that values your unique skills and perspectives.
- Qualifications: Customer service experience and a full UK or EU driving licence required.
The predicted salary is between 31500 - 38500 £ per year.
General Responsibilities
As a Supervisor you will motivate the frontline team to achieve maximum delivery of exceptional customer service and plan and ensure yield opportunities by actively planning fleet volumes and labor resources with demand. The Supervisor will analyze and constantly improve financial performance through capturing all growth opportunities and maintaining low cost levels.
The role:
- CUSTOMER SERVICE - Provides world class customer service, creating a friendly, welcoming customer experience through personalized service. Is hands-on at the counter to support and manage customer queries.
- SELLING - Outstanding selling skills that meet the needs of our customers, whilst identifying and maximizing opportunities to increase revenue to meet the daily, weekly, monthly, and annual targets. Understand local market and actively deliver on sales opportunities.
- CONTROL & AUDIT - Adhering to company SOP’s for all rent and return provisions, to ensure the location is fully compliant, including control of customer data under GDPR. Ensures rentable standard is met and any additional damage documented on return. Ensures each location is compliant with health & safety, financial audit and compliance training.
- FINANCIAL ACUMEN - Understands and contributes to the location P&L, in line with team management, to maximize profitability.
- TEAM MANAGEMENT - Daily management of the team, through one-to-ones, feedback and support. Publicly celebrates exceptional performance to create and nurture a performance culture.
- FLEET & RESOURCE PLANNING - Actively plans fleet volumes and labor resources in-line with demand. Trains team members and works closely with other departments within the organization to develop the location.
- PROBLEM SOLVING - Ability to resolve a wide variety of issues escalated from the team, by leveraging Hertz’s proven customer service tools and methods.
Your benefits:
- Bonus scheme
- 33 days holidays (this includes Bank Holidays)
- Pension scheme - we contribute up to 8% of your salary so you save more
- Dental cover, travel insurance, Air Lounge pass and more
- Income protection as part of our enhanced pension scheme
- Life insurance cover that enables your loved ones to receive a tax-free lump sum should the worst happen
- Career development opportunities across Hertz UK and Europe
- Further education support so you can obtain a degree or Masters in many courses
- Staff discount at locations across Europe
Essential Requirements
Your skills:
- Previous customer service and sales experience essential
- Operational experience in a similar environment desirable
- Previous supervisory experience desirable
- Full UK or EU Driving License
About Us
The Hertz Corporation has an exciting portfolio of rental car brands – including Hertz, Dollar, Thrifty and Firefly. We are one of the largest worldwide airport vehicle rental companies, and the Hertz brand is one of the most recognized in the world. Our mission is to be the preferred rental car company and you have the opportunity to help steer this mission.
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. Qualified applicants with criminal histories will be considered for employment in a manner consistent with applicable federal, state and local law. Hertz is a drug free workplace.
EOE, including disability/veteran
Supervisor in Manchester employer: Hertz
Hertz is an excellent employer, offering a dynamic work environment at the London Heathrow head office where collaboration and innovation thrive. Employees benefit from a strong focus on professional development, competitive compensation, and a culture that values teamwork and efficiency in fleet management. With opportunities for growth and a commitment to optimising asset recovery, Hertz provides a rewarding career path for those looking to make a meaningful impact in the automotive industry.
