At a Glance
- Tasks: Deliver exceptional customer service and create memorable experiences for our clients.
- Company: Join Hertz, a leading global car rental company with a vibrant culture.
- Benefits: Enjoy uncapped commission, 25 days holiday, and extensive training opportunities.
- Other info: Diverse and inclusive workplace with great career development prospects.
- Why this job: Make a real impact on customer journeys in a fast-paced, dynamic environment.
- Qualifications: Must have a valid driving licence and a passion for customer service.
The predicted salary is between 24000 - 36000 £ per year.
General Responsibilities: Our mission is to be the world’s preferred car rental company, driven by people who are passionate about delivering an exceptional service to our customers across the globe. We are currently looking for a Customer Service Representative. If you are a good team player who loves working in a fast-paced environment where no two days are the same, you could thrive as a Customer Service Representative. We are looking for people who share our passion, energy and enthusiasm for creating unbeatable customer experiences.
The role involves:
- Providing world class customer service, creating a friendly, welcoming customer experience through personalized service during both the rent and return process maximizing customer loyalty and sales opportunities.
- Outstanding selling skills that meet the needs of our customers, whilst identifying and maximizing opportunities to increase revenue to meet the daily, weekly, monthly, and annual targets.
- Problem Solving: Ability to resolve a wide variety of issues that the customer might experience through their rental journey, by leveraging Hertz’s proven customer service tools and methods and involving management.
- Teamwork: Ability to work in a fast-paced environment, efficiently and effectively to meet the quality, service, and performance goals for the location. Supporting colleagues across all roles within operations to create a smooth customer experience.
- Control & Audit: Adheres to company SOP’s for all valeting, delivery and collection provisions, to ensure the location is fully compliant. Includes control of customer data under GDPR. Ensures rentable standard is met and any additional damage documented on return.
- Continuous Improvement: Encourages and maintains a ‘Best practice sharing culture’, always striving to find ways to improve service and change mindset.
Fueling Your Journey:
- Uncapped commission
- 25 days holidays (plus Bank Holidays)
- Fantastic customer service and sales training
- Wide range of training and development courses available to all employees
- Career development opportunities across Hertz UK and Europe
- Car Rental discount across Europe, including friends & family members
Essential Requirements:
- A valid UK or EU driving license
- An enthusiastic, flexible and positive attitude towards selling
- Previous experience in a customer service, sales or retail environment
- Good English skills, enabling you to be a brilliant communicator
- You are willing to work on a shift Rota basis, 7 days per week and be flexible.
About Us: The Hertz Corporation has an exciting portfolio of rental car brands – including Hertz, Dollar, Thrifty and Firefly. We are one of the largest worldwide airport vehicle rental companies, and the Hertz brand is one of the most recognized in the world. This is a brilliant opportunity for an individual who is passionate about customer service and has the ability to work collaboratively as a team to achieve targets.
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique.
Customer Service Representative in Manchester employer: Hertz
Hertz is an excellent employer that fosters a dynamic work culture focused on innovation and collaboration, particularly in the vibrant setting of Uxbridge, England. Employees benefit from comprehensive training opportunities, a matched pension scheme, and generous annual leave, all while contributing to a customer-centric product vision that drives meaningful impact. Join us to grow your career in a supportive environment where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Manchester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Hertz and its values. This will help you connect with the team and show that you're genuinely interested in being part of their mission to deliver exceptional customer service.
✨Tip Number 2
Practice your selling skills! Since the role involves outstanding selling abilities, think of examples from your past experiences where you successfully met customer needs. Be ready to share these stories during your interview to demonstrate your capability.
✨Tip Number 3
Show off your problem-solving skills! Prepare to discuss how you've tackled challenges in previous roles. Highlighting your ability to resolve issues will resonate well with the fast-paced environment at Hertz.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the team at Hertz.
We think you need these skills to ace Customer Service Representative in Manchester
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for customer service shine through! We want to see that you’re genuinely excited about creating amazing experiences for our customers.
Tailor Your CV:Make sure your CV is tailored to the role. Highlight any previous experience in customer service or sales, and don’t forget to mention your teamwork skills. We love seeing how you can fit into our fast-paced environment!
Be Clear and Concise:Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, just like we do with our customers!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Hertz
✨Know the Company Inside Out
Before your interview, take some time to research Hertz and its mission. Understand their commitment to exceptional customer service and how they operate. This will not only show your enthusiasm but also help you align your answers with their values.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you provided outstanding customer service or resolved issues effectively. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your problem-solving abilities.
✨Demonstrate Team Spirit
Since teamwork is crucial in this role, think of instances where you collaborated with colleagues to achieve a common goal. Be ready to discuss how you can contribute to a positive team environment and support your peers in a fast-paced setting.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training and development opportunities available or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
