At a Glance
- Tasks: Deliver exceptional customer service and create memorable experiences for our clients.
- Company: Join Hertz, a leading global car rental company with a vibrant culture.
- Benefits: Enjoy uncapped commission, 25 days holiday, and extensive training opportunities.
- Other info: Flexible shifts available, with great career development prospects across Europe.
- Why this job: Make a real impact on customer journeys while developing your skills in a dynamic environment.
- Qualifications: Must have a valid driving licence and previous customer service experience.
The predicted salary is between 18900 - 23100 £ per year.
Our mission is to be the world’s preferred car rental company, driven by people who are passionate about delivering an exceptional service to our customers across the globe. We are currently looking for a Customer Service Representative. If you are a good team player who loves working in a fast-paced environment where no two days are the same, you could thrive as a Customer Service Representative. We are looking for people who share our passion, energy and enthusiasm for creating unbeatable customer experiences.
The role:
- CUSTOMER SERVICE: Provides world class customer service, creating a friendly, welcoming customer experience through personalized service during both the rent and return process maximizing customer loyalty and sales opportunities.
- SELLING: Outstanding selling skills that meet the needs of our customers, whilst identifying and maximizing opportunities to increase revenue to meet the daily, weekly, monthly, and annual targets.
- PROBLEM SOLVING: Ability to resolve a wide variety of issues that the customer might experience through their rental journey, by leveraging Hertz’s proven customer service tools and methods and involving management.
- TEAMWORK: Ability to work in a fast-paced environment, efficiently and effectively to meet the quality, service, and performance goals for the location. Supporting colleagues across all roles within operations to create a smooth customer experience.
- CONTROL & AUDIT: Adheres to company SOP’s for all valeting, delivery and collection provisions, to ensure the location is fully compliant. Includes control of customer data under GDPR. Ensures rentable standard is met and any additional damage documented on return.
- CONTINUOUS IMPROVEMENT: Encourages and maintains a ‘Best practice sharing culture’, always striving to find ways to improve service and change mind set.
Your benefits:
- Uncapped commission
- 25 days holidays (plus Bank Holidays)
- Fantastic customer service and sales training
- Wide range of training and development courses available to all employees
- Career development opportunities across Hertz UK and Europe
- Car Rental discount across Europe, including friends & family members
Essential Requirements
Your skills:
- A valid UK or EU driving license
- An enthusiastic, flexible and positive attitude towards selling
- Previous experience in a customer service, sales or retail environment
- Good English skills, enabling you to be a brilliant communicator
- You are willing to work on a shift Rota basis, 7 days per week and be flexible.
This is a brilliant opportunity for an individual who is passionate about customer service and has the ability to work collaboratively as a team to achieve targets.
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique.
Customer Service Representative - 12 months Fixed Term Contract in Manchester employer: Hertz
Hertz is an excellent employer, offering a dynamic work environment at the London Heathrow head office where collaboration and innovation thrive. Employees benefit from a strong focus on professional development, competitive compensation, and a culture that values teamwork and efficiency in fleet management. With opportunities for growth and a commitment to optimising asset recovery, Hertz provides a rewarding career path for those looking to make a meaningful impact in the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative - 12 months Fixed Term Contract in Manchester
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Hertz.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Hertz. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Representative - 12 months Fixed Term Contract in Manchester
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Hertz.
How to prepare for a job interview at Hertz
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Hertz's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Hertz offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
