At a Glance
- Tasks: Drive customers safely and provide top-notch service in a fast-paced environment.
- Company: Join Hertz, a leading global car rental company with a passion for exceptional service.
- Benefits: Enjoy 25 days holiday, training opportunities, and discounts on car rentals for you and your friends.
- Other info: Great career growth opportunities across Hertz UK and Europe.
- Why this job: Make a difference in customer journeys while driving with a dynamic team.
- Qualifications: Must have 2 years of bus driving experience and excellent communication skills.
The predicted salary is between 24000 - 30000 £ per year.
Our mission is to be the world’s preferred car rental company, driven by people who are passionate about delivering an exceptional service to our customers across the globe. It’s as simple as that.
We are currently looking for a Courtesy Service Driver. If you are a good team player who loves working in a fast-paced environment where no two days are the same, you could thrive as a Courtesy Service Driver. We are looking for people who share our passion, energy and enthusiasm for creating unbeatable customer experiences. You’ll relish the chance to make a difference to every customer journey within one of the world’s largest car rental companies.
The role: Taking the wheel at Hertz
What You’ll Be Doing
- Acknowledge all customers that board the bus, assist with luggage, establish terminal required and ask customers for relevant paperwork.
- Provide excellent customer service to all customers.
- Present the correct image of Hertz at all times.
- Obey the highway code at all times.
- Obey Health & Safety procedures and regulations.
- Refuel the Courtesy Bus according to fuel handling procedures.
- Ensure the Courtesy Bus is kept tidy and has a professional appearance.
- Complete any relevant paperwork in line with Company Audit and Department of Transport standards.
- Bring any defect or damage on the bus to the attention of your Team Leader or Transport Manager.
- Follow the designated route around the terminals.
What You’ll Need
- Good written and verbal communication skills.
- Minimum 2 years PCV cat.D1 driving experience.
- Must have a CPC.
- Customer service experience.
- Must have at least 2 solid years of experience working as a Bus Driver.
Your benefits: Fuelling your journey
- 25 days holidays (plus Bank Holidays).
- Wide range of training and development courses available to all employees.
- Career development opportunities across Hertz UK and Europe.
- Car Rental discount across Europe, including friends & family members.
Courtesy Service Driver in London employer: Hertz
Hertz is an exceptional employer that prioritises employee growth and development, offering a wide range of training courses and career advancement opportunities across the UK and Europe. With a vibrant work culture that values teamwork and customer service, our Courtesy Service Drivers play a crucial role in delivering outstanding experiences to customers in a fast-paced environment. Enjoy generous benefits such as 25 days of holiday, car rental discounts for you and your loved ones, and the chance to be part of one of the world's largest car rental companies.
StudySmarter Expert Advice🤫
We think this is how you could land Courtesy Service Driver in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hertz. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hertz before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Courtesy Service Driver in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hertz:Your cover letter is your chance to shine! Tell us why you want to work at Hertz specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hertz!
How to prepare for a job interview at Hertz
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
