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For Companies At a Glance
- Tasks: Lead a flagship location, ensuring top-notch customer service and maximising profitability.
- Company: Join a dynamic team at a leading rental company with a focus on growth.
- Benefits: Enjoy up to 40% off rentals, 25 days annual leave, and an Employee Assistance Programme.
- Why this job: Make a real impact by driving customer satisfaction and leading a high-performing team.
- Qualifications: Previous managerial and customer service experience, with strong leadership skills.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
The predicted salary is between 30000 - 40000 £ per year.
This role will be reporting into the Area Manager and is known for the day to day running of the flagship location to achieve profitability by providing outstanding customer service, whilst maximising revenue and controlling costs. This role has an impact on profitability through great customer service and employee retention in the flagship location.
What You’ll Do:
- Customer Service: Provide world class customer service, creating a friendly, welcoming customer experience. Addresses process failings to make future improvements.
- Fleet & Resource Planning: Responsible for working with fleet to manage volumes and is accountable for labour resources in-lined with demand. Recruits and trains team members and works closely with other departments within the organisation to develop the location’s people through training and coaching.
- Team Management: Daily management of the teams through one‑to‑ones, feedback and support. Motivates and inspires the team with the right integrity and authenticity. Publicly celebrates exceptional performance to create and nurture a performance culture. Manages under performance of KPI’s daily and through monthly, yearly reviews.
- Selling: Display and drive individual and team selling skills that meet the needs of our customers, whilst identifying and maximising opportunities to increase revenue to meet the daily, weekly, monthly, and annual targets. Understand local market and actively deliver on sales opportunities and existing relationships with suppliers and customers. Understands and contributes to the location P&L, in line with team management, to maximise profitability. Control of all cost lines at branch level.
- Control & Audit: Adhering to company SOPs for all rent and return provisions, to ensure the location is fully compliant, including control of customer data under GDPR. Ensures rentable standard is met and any additional damage documented on return. Ensures the location is compliant with health & safety, financial audit and compliance training. Awareness of competitor activity in order to retain and grow the business and successfully manage relationships. Additionally, identifies and obtains local business to increase profitability of location. Encourages and maintains a ‘Best practice sharing culture’, always striving to find ways to improve service and change mind set.
What We’re Looking For:
- Proven previous managerial experience
- Previous customer service and sales experience
- Operational experience in a similar environment
- Ability to collaborate with internal and external stakeholders across multiple functions and locations
- Ability to influence
- Flexible and adaptable; ability to work effectively in ambiguous situations
- Excellent verbal and written communication skills
- Results driven, ability to make decisions and help solve problems
- Ability to build and lead a diverse, high‑performing, results‑oriented, and highly engaged team.
- Ability to drive process and organisational change.
- Ability to motivate teams and keep a positive attitude in a fast‑paced environment.
- Ability to work under minimal supervision with a goal‑oriented mindset.
- Ability to see the big picture and leverage critical thinking and decision‑making skills.
- Excellent organisation, time management, delegation, and prioritisation skills.
- Courageous leadership and accountability.
What You’ll Strive For:
- Department focus areas include; Customer Satisfaction & NPS scores meet or exceed location targets, Defleet Efficiency, Employee retention, Identification of new business.
What You’ll Get:
- Up to 40% off the base rate of any standard Hertz Rental in a Corporate country
- Annual leave of 25 days
- Employee Assistance Programme for employees and family
Location Manager employer: Hertz
Contact Detail:
Hertz Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Location Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy about reaching out to folks on LinkedIn. You never know who might have the inside scoop on a job opening!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. Focus on showcasing your managerial experience and customer service skills, as these are key for the Location Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Good luck!
We think you need these skills to ace Location Manager
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in providing top-notch customer service. We want to see how you've created welcoming experiences for customers and tackled any challenges head-on.
Demonstrate Your Team Management Experience: Share examples of how you've managed teams in the past. We love to see how you've motivated and inspired your team, so don't hold back on those success stories!
Be Clear About Your Operational Know-How: Talk about your operational experience and how you've contributed to profitability in previous roles. We’re keen to know how you’ve controlled costs and maximised revenue.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves.
How to prepare for a job interview at Hertz
✨Know Your Numbers
Before the interview, brush up on key performance indicators (KPIs) relevant to the role. Understand how customer satisfaction scores, employee retention rates, and profitability metrics play into the success of a location manager. Being able to discuss these figures confidently will show that you’re results-driven and ready to make an impact.
✨Showcase Your Leadership Style
Prepare to discuss your previous managerial experiences and how you've motivated teams in the past. Think of specific examples where you’ve inspired your team or turned around underperformance. This will demonstrate your ability to lead a diverse, high-performing team, which is crucial for this role.
✨Customer Service is Key
Be ready to share your approach to providing world-class customer service. Think about times when you’ve gone above and beyond for customers or improved processes to enhance their experience. This will highlight your commitment to creating a friendly and welcoming environment, which is essential for the flagship location.
✨Understand the Market
Research the local market and competitors before your interview. Be prepared to discuss how you would identify and seize sales opportunities while maintaining relationships with suppliers and customers. Showing that you have a strategic mindset and understand the business landscape will set you apart from other candidates.