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- Tasks: Deliver exceptional customer service and create memorable experiences for our clients.
- Company: Join Hertz, a leading global car rental company with a vibrant culture.
- Benefits: Enjoy uncapped commission, 25 days holiday, and extensive training opportunities.
- Why this job: Make a real impact on customer journeys while developing your skills in a dynamic environment.
- Qualifications: Must have a valid UK or EU driving licence and previous customer service experience.
- Other info: Flexible shift patterns and great career development opportunities await you.
The predicted salary is between 24000 - 36000 £ per year.
Our mission is to be the world’s preferred car rental company, driven by people who are passionate about delivering an exceptional service to our customers across the globe. We are currently looking for a Customer Service Representative. If you are a good team player who loves working in a fast-paced environment where no two days are the same, you could thrive as a Customer Service Representative. We are looking for people who share our passion, energy and enthusiasm for creating unbeatable customer experiences.
The role:
- CUSTOMER SERVICE: Provides world class customer service, creating a friendly, welcoming customer experience through personalized service during both the rent and return process maximizing customer loyalty and sales opportunities.
- SELLING: Outstanding selling skills that meet the needs of our customers, whilst identifying and maximizing opportunities to increase revenue to meet the daily, weekly, monthly, and annual targets.
- PROBLEM SOLVING: Ability to resolve a wide variety of issues that the customer might experience through their rental journey, by leveraging Hertz’s proven customer service tools and methods and involving management.
- TEAMWORK: Ability to work in a fast-paced environment, efficiently and effectively to meet the quality, service, and performance goals for the location. Supporting colleagues across all roles within operations to create a smooth customer experience.
- CONTROL & AUDIT: Adheres to company SOP’s for all valeting, delivery and collection provisions, to ensure the location is fully compliant. Includes control of customer data under GDPR. Ensures rentable standard is met and any additional damage documented on return.
- CONTINUOUS IMPROVEMENT: Encourages and maintains a ‘Best practice sharing culture’, always striving to find ways to improve service and change mind set.
Your benefits:
- Uncapped commission
- 25 days holidays (plus Bank Holidays)
- Fantastic customer service and sales training
- Wide range of training and development courses available to all employees
- Career development opportunities across Hertz UK and Europe
- Car Rental discount across Europe, including friends & family members
Essential Requirements:
Your skills:
- A valid UK or EU driving license
- An enthusiastic, flexible and positive attitude towards selling
- Previous experience in a customer service, sales or retail environment
- Good English skills, enabling you to be a brilliant communicator
- You are willing to work on a shift rota basis, 7 days per week and be flexible
About Us:
The Hertz Corporation has an exciting portfolio of rental car brands – including Hertz, Dollar, Thrifty and Firefly. We are one of the largest worldwide airport vehicle rental companies, and the Hertz brand is one of the most recognized in the world. This is a brilliant opportunity for an individual who is passionate about customer service and has the ability to work collaboratively as a team to achieve targets.
Diversity and Inclusion:
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company.
EEO Statement:
Individuals are encouraged to apply for positions because of the characteristics that make them unique.
Customer Service Representative - 6 month contract in Inverness employer: Hertz
Contact Detail:
Hertz Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative - 6 month contract in Inverness
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Hertz and its values. This way, you can show off your enthusiasm for their mission and how you can contribute to creating those unbeatable customer experiences.
✨Tip Number 2
Practice your selling skills! Since this role involves outstanding selling abilities, think of examples from your past experiences where you successfully met customer needs. Be ready to share these stories during your interview to demonstrate your capability.
✨Tip Number 3
Show off your problem-solving skills! Prepare to discuss how you've tackled challenges in previous roles. Highlighting your ability to resolve issues will show that you're ready to handle anything that comes your way at Hertz.
✨Tip Number 4
Teamwork makes the dream work! Be prepared to talk about how you've collaborated with others in fast-paced environments. Emphasising your team spirit will resonate well with Hertz's focus on creating smooth customer experiences.
We think you need these skills to ace Customer Service Representative - 6 month contract in Inverness
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for customer service shine through! We want to see that you’re genuinely excited about creating amazing experiences for our customers.
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or sales. We love seeing how your skills match what we’re looking for, so don’t be shy about showcasing your achievements!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the heart of why you’d be a great fit for us.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Hertz.
How to prepare for a job interview at Hertz
✨Know the Company Inside Out
Before your interview, take some time to research Hertz and its mission. Understand their commitment to exceptional customer service and how they operate. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you provided outstanding customer service or resolved issues effectively. Highlight your ability to create a welcoming atmosphere and how you can contribute to making every customer journey memorable.
✨Demonstrate Team Spirit
Since teamwork is crucial for this role, think of instances where you collaborated with colleagues to achieve a common goal. Be ready to discuss how you can support your team in a fast-paced environment and contribute to a positive workplace culture.
✨Be Ready to Sell Yourself
As a Customer Service Representative, selling skills are key. Prepare to discuss how you can identify customer needs and maximise sales opportunities. Practice your pitch on how you would approach upselling or cross-selling during the rental process.