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For Companies At a Glance
- Tasks: Lead a flagship location, ensuring top-notch customer service and maximising profitability.
- Company: Join a dynamic team at a leading rental company with a focus on growth.
- Benefits: Enjoy up to 40% off rentals, 25 days annual leave, and a 15% annual bonus.
- Other info: Embrace a fast-paced environment with opportunities for personal and professional growth.
- Why this job: Make a real impact by driving customer satisfaction and leading a high-performing team.
- Qualifications: Previous managerial experience and strong customer service skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
This role will be reporting into the Area Manager and is known for the day to day running of the flagship location to achieve profitability by providing outstanding customer service, whilst maximising revenue and controlling costs. This role has an impact on profitability through great customer service and employee retention in the flagship location.
What You’ll Do:
- Customer Service: Provide world class customer service, creating a friendly, welcoming customer experience. Addresses process failings to make future improvements.
- Fleet & Resource Planning: Responsible for working with fleet to manage volumes and is accountable for labour resources in-line with demand. Recruits and trains team members and works closely with other departments within the organisation to develop the location’s people through training and coaching.
- Team Management: Daily management of the teams through one-to-ones, feedback and support. Motivates and inspires the team with the right integrity and authenticity. Publicly celebrates exceptional performance to create and nurture a performance culture. Manages under performance of KPI’s daily and through monthly, yearly reviews.
- Selling: Display and drive individual and team selling skills that meet the needs of our customers, whilst identifying and maximising opportunities to increase revenue to meet the daily, weekly, monthly, and annual targets. Understand local market and actively deliver on sales opportunities and existing relationships with suppliers and customers.
- Financial Acumen: Understands and contributes to the location P&L, in line with team management, to maximise profitability. Control of all cost lines at branch level.
- Control & Audit: Adhering to company SOPs for all rent and return provisions, to ensure the location is fully compliant, including control of customer data under GDPR. Ensures rentable standard is met and any additional damage documented on return. Ensures the location is compliant with health & safety, financial audit and compliance training.
- Commercial Awareness: Awareness of competitor activity in order to retain and grow the business and successfully manage relationships. Additionally, identifies and obtains local business to increase profitability of location.
- Continuous Improvement: Encourages and maintains a ‘Best practice sharing culture’, always striving to find ways to improve service and change mind set.
What We’re Looking For:
- Proven previous managerial experience
- Previous customer service and sales experience
- Operational experience in a similar environment
- Ability to collaborate with internal and external stakeholders across multiple functions and locations
- Ability to influence
- Flexible and adaptable; ability to work effectively in ambiguous situations
- Excellent verbal and written communication skills
- Results driven, ability to make decisions and help solve problems
- Ability to build and lead a diverse, high-performing, results-oriented, and highly engaged team.
- Ability to drive process and organisational change.
- Ability to motivate teams and keep a positive attitude in a fast-paced environment.
- Ability to work under minimal supervision with a goal-oriented mindset.
- Ability to see the big picture and leverage critical thinking and decision-making skills.
- Excellent organisation, time management, delegation, and prioritisation skills.
- Courageous leadership and accountability.
What You’ll Strive For: Department focus areas include; Customer Satisfaction & NPS scores meet or exceed location targets, Defleet Efficiency, Employee retention, Identification of new business.
What You’ll Get: Up to 40% off the base rate of any standard Hertz Rental in a Corporate country, Annual leave of 25 days, Employee Assistance Programme for employees and family, Business Needs Car, Annual Bonus – 15%.
Location Manager in Hounslow employer: Hertz
Contact Detail:
Hertz Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Location Manager in Hounslow
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent news. This way, when you walk into that interview, you can show them you're not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your answers, the more confident you'll feel when it’s time to shine.
✨Tip Number 3
Don’t forget to ask questions! Interviews are a two-way street. Prepare some thoughtful questions about the role and the team. It shows you're engaged and helps you figure out if this is the right fit for you.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It keeps you on their radar and shows your enthusiasm for the position. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Location Manager in Hounslow
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in providing top-notch customer service. We want to see how you've created welcoming environments and addressed any issues to improve future experiences.
Demonstrate Your Team Management Experience: Share examples of how you've managed teams in the past. We love to see how you've motivated and inspired your team, so don't hold back on those success stories!
Highlight Your Financial Acumen: Talk about your understanding of P&L and how you've contributed to profitability in previous roles. We’re keen to know how you’ve controlled costs while maximising revenue.
Be Authentic and Engaging: Let your personality shine through in your application! We appreciate authenticity and want to get a sense of who you are. Remember, apply through our website for the best chance!
How to prepare for a job interview at Hertz
✨Know Your Numbers
As a Location Manager, you'll need to understand the financials. Brush up on your P&L knowledge and be ready to discuss how you've maximised profitability in previous roles. Bring examples of how you controlled costs while still delivering excellent customer service.
✨Showcase Your Leadership Style
This role requires strong team management skills. Be prepared to share specific instances where you've motivated a team or handled underperformance. Highlight your approach to one-to-ones and how you celebrate success within your team.
✨Customer Service is Key
World-class customer service is at the heart of this position. Think of examples where you've gone above and beyond for customers. Discuss how you address process failings and implement improvements to enhance the customer experience.
✨Be Ready to Discuss Market Awareness
Understanding the local market and competitor activity is crucial. Research the company’s competitors and be ready to talk about how you would identify and seize sales opportunities. Show that you can think critically about the business landscape.