At a Glance
- Tasks: Deliver exceptional customer service and create memorable experiences for every rental journey.
- Company: Join Hertz, a leading global car rental company with a vibrant team culture.
- Benefits: Enjoy uncapped commission, 25 days holiday, and extensive training opportunities.
- Other info: Flexible shifts available, with great career development prospects across Europe.
- Why this job: Make a real impact in customer service while developing your skills in a dynamic environment.
- Qualifications: Must have a valid driving licence and previous customer service or sales experience.
The predicted salary is between 24000 - 30000 £ per year.
Our mission is to be the world’s preferred car rental company, driven by people who are passionate about delivering an exceptional service to our customers across the globe. We are currently looking for a Customer Service Representative. If you are a good team player who loves working in a fast-paced environment where no two days are the same, you could thrive as a Customer Service Representative. We are looking for people who share our passion, energy and enthusiasm for creating unbeatable customer experiences.
The role:
- CUSTOMER SERVICE: Provides world class customer service, creating a friendly, welcoming customer experience through personalized service during both the rent and return process maximizing customer loyalty and sales opportunities.
- SELLING: Outstanding selling skills that meet the needs of our customers, whilst identifying and maximizing opportunities to increase revenue to meet the daily, weekly, monthly, and annual targets.
- PROBLEM SOLVING: Ability to resolve a wide variety of issues that the customer might experience through their rental journey, by leveraging Hertz’s proven customer service tools and methods and involving management.
- TEAMWORK: Ability to work in a fast-paced environment, efficiently and effectively to meet the quality, service, and performance goals for the location. Supporting colleagues across all roles within operations to create a smooth customer experience.
- CONTROL & AUDIT: Adheres to company SOP’s for all valeting, delivery and collection provisions, to ensure the location is fully compliant. Includes control of customer data under GDPR. Ensures rentable standard is met and any additional damage documented on return.
- CONTINUOUS IMPROVEMENT: Encourages and maintains a ‘Best practice sharing culture’, always striving to find ways to improve service and change mind set.
Your benefits:
- Uncapped commission
- 25 days holidays (plus Bank Holidays)
- Fantastic customer service and sales training
- Wide range of training and development courses available to all employees
- Career development opportunities across Hertz UK and Europe
- Car Rental discount across Europe, including friends & family members
Essential Requirements
Your skills:
- A valid UK or EU driving license
- An enthusiastic, flexible and positive attitude towards selling
- Previous experience in a customer service, sales or retail environment
- Good English skills, enabling you to be a brilliant communicator
- You are willing to work on a shift Rota basis, 7 days per week and be flexible.
About Us
The Hertz Corporation has an exciting portfolio of rental car brands – including Hertz, Dollar, Thrifty and Firefly. We are one of the largest worldwide airport vehicle rental companies, and the Hertz brand is one of the most recognized in the world. This is a brilliant opportunity for an individual who is passionate about customer service and has the ability to work collaboratively as a team to achieve targets.
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique.
Customer Service Representative in Edinburgh employer: Hertz
Hertz is an excellent employer that fosters a dynamic work culture focused on innovation and collaboration, particularly in the vibrant setting of Uxbridge, England. Employees benefit from comprehensive training opportunities, a matched pension scheme, and generous annual leave, all while contributing to a customer-centric product vision that drives meaningful impact. Join us to grow your career in a supportive environment where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Edinburgh
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Hertz and its values. This way, you can show off your enthusiasm for their mission and how you can contribute to creating those unbeatable customer experiences.
✨Tip Number 2
Practice your selling skills! Since the role involves outstanding selling abilities, think of examples from your past experiences where you’ve successfully met customer needs. Be ready to share these stories during your interview to demonstrate your capability.
✨Tip Number 3
Show off your problem-solving skills! Think about times when you’ve resolved issues for customers in previous roles. Highlighting your ability to handle challenges will make you stand out as a candidate who can thrive in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Hertz team and ready to fuel your journey with us!
We think you need these skills to ace Customer Service Representative in Edinburgh
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer service shine through. We want to see that you’re genuinely excited about creating amazing experiences for our customers!
Tailor Your CV:Make sure your CV highlights relevant experience in customer service or sales. We love seeing how your skills match what we’re looking for, so don’t be shy about showcasing your achievements!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the heart of why you’d be a great fit for us.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and helps us get to know you better!
How to prepare for a job interview at Hertz
✨Know the Company Inside Out
Before your interview, take some time to research Hertz and its mission. Understand their commitment to exceptional customer service and how they operate. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you provided outstanding customer service or resolved issues effectively. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it clear how your skills align with what Hertz is looking for.
✨Demonstrate Team Spirit
Since teamwork is crucial in this role, be ready to discuss how you've collaborated with others in previous jobs. Share stories that highlight your ability to support colleagues and contribute to a positive work environment, especially in fast-paced situations.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the training and development opportunities available or how the team shares best practices. This shows your enthusiasm for growth and your commitment to contributing to the company’s success.
