Director Performance Management Program

Director, Performance Management Program – Global Franchise Growth Location: Uxbridge, London A Day in the Life: Own the end-to-end design, build, implementation, and ongoing management of Hertz’s franchise performance management system. Make performance visible, actionable, and trusted by defining the scorecard, metrics, data and reporting infrastructure, business-review routines, coaching materials, insights, rankings, rewards, and consequences that help franchisee business partners improve franchisee performance and hold the system accountable. The Director, Performance Management Program reports to the Global Head of Franchise Growth and works across the Transformation Office, Franchisee Business Partners, Operations, Data produce rankings and peer benchmarks; and create a reliable single source of truth for leadership and Franchisee Business Partner teams. Design and manage rewards, consequences, and enforcement Own the rewards, recognition, coaching, corrective-action, and other consequence mechanisms linked to performance. Ensure the system rewards the right behaviors, motivates improvement, supports struggling franchisees, and provides a clear, consistent escalation path. Govern franchisee scoring and performance decisions Run the process for scoring franchisees, approving or calibrating grades, aggregating results, ranking operators, and communicating outcomes. Establish governance for exceptions, disputes, data corrections, and quality checks; maintain auditability; and ensure scoring is applied consistently across markets and franchisee types. Design the business-review and coaching toolkit Define the monthly check-in, quarterly business review, and annual joint-planning cadence, including agendas, pre-reads, scorecard views, business-plan templates, profitability MBA preferred but not required Proven ability to design performance scorecards and KPI systems, including metric selection, definitions, thresholds, grading bands, weighting, aggregation, and governance Strong data and analytics judgment, with experience assessing data quality, building reporting standards, interpreting trends, and translating analysis into insights and business actions Experience designing dashboards, management reports, benchmarking, rankings, or other tools that make performance visible to operators, field teams, and senior leaders Understanding of how a car-rental location and franchise system operate preferred, including customer experience, fleet and vehicle readiness, revenue, utilization, labor, profitability, brand standards, and field execution; direct airport and off-airport experience is a strong plus Demonstrated ability to create business-review materials, coaching playbooks, action-plan templates, and repeatable routines that help field teams have more effective performance and profitability conversations Experience developing and operating rewards, recognition, consequences, escalation ladders, or incentive systems that are credible, transparent, consistently applied, and aligned to the behaviors and outcomes the business needs Strong cross-functional leadership and influence without direct authority; able to align Franchise Growth, Operations, Data