At a Glance
- Tasks: Deliver exceptional customer service and support during car rentals.
- Company: Join Hertz, a leading global car rental company with a strong reputation.
- Benefits: Enjoy uncapped commission, 25 days holiday, and extensive training opportunities.
- Other info: Flexible shift work required; embrace a culture of diversity and inclusion.
- Why this job: Be part of a dynamic team that values customer experience and personal growth.
- Qualifications: Must have a valid UK or EU driving licence and previous customer service experience.
The predicted salary is between 28800 - 43200 £ per year.
General Responsibilities
Our mission is to be the world’s preferred car rental company, driven by people who are passionate about delivering an exceptional service to our customers across the globe. It’s as simple as that.
We are currently looking for a Customer Service Representative. If you are a good team player who loves working in a fast-paced environment where no two days are the same, you could thrive as a Customer Service Representative.
We are looking for people who share our passion, energy and enthusiasm for creating unbeatable customer experiences. You’ll relish the chance to make a difference to every customer journey within one of the world’s largest car rental companies.
The role: Taking the wheel at Hertz
CUSTOMER SERVICE
• Provides world class customer service, creating a friendly, welcoming customer experience through personalized service during both the rent and return process maximizing customer loyalty and sales opportunities.
SELLING
• Outstanding selling skills that meet the needs of our customers, whilst identifying and maximizing opportunities to increase revenue to meet the daily, weekly, monthly, and annual targets.
PROBLEM SOLVING
• Ability to resolve a wide variety of issues that the customer might experience through their rental journey, by leveraging Hertz’s proven customer service tools and methods and involving management.
TEAMWORK
• Ability to work in a fast-paced environment, efficiently and effectively to meet the quality, service, and performance goals for the location. Supporting colleagues across all roles within operations to create a smooth customer experience.
CONTROL & AUDIT
• Adheres to company SOP’s for all valeting, delivery and collection provisions, to ensure the location is fully compliant. Includes control of customer data under GDPR.
Ensures rentable standard is met and any additional damage documented on return.
CONTINUOUS IMPROVEMENT
• Encourages and maintains a ‘Best practice sharing culture’, always striving to find ways to improve service and change mind set.
Your benefits: Fueling your journey
• Uncapped commission
• 25 days holidays (plus Bank Holidays)
• Fantastic customer service and sales training
• Wide range of training and development courses available to all employees
• Career development opportunities across Hertz UK and Europe
• Car Rental discount across Europe, including friends & family members
Essential Requirements
Your skills: What you’ll need for a great journey
• A valid UK or EU driving license
• An enthusiastic, flexible and positive attitude towards selling
• Previous experience in a customer service, sales or retail environment
• Good English skills, enabling you to be a brilliant communicator
• You are willing to work on a shift Rota basis, 7 days per week and be flexible.
About Us
The Hertz Corporation has an exciting portfolio of rental car brands – including Hertz, Dollar, Thrifty and Firefly. We are one of the largest worldwide airport vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
This is a brilliant opportunity for an individual who is passionate about customer service and has the ability to work collaboratively as a team to achieve targets. Please APPLY NOW
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company.
Individuals are encouraged to apply for positions because of the characteristics that make them unique.
Customer Service Representative employer: Hertz
Hertz is an excellent employer that fosters a dynamic work culture focused on innovation and collaboration, particularly in the vibrant setting of Uxbridge, England. Employees benefit from comprehensive training opportunities, a matched pension scheme, and generous annual leave, all while contributing to a customer-centric product vision that drives meaningful impact. Join us to grow your career in a supportive environment where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with Hertz's customer service philosophy. Understanding their commitment to exceptional service will help you align your responses during interviews and demonstrate your enthusiasm for the role.
✨Tip Number 2
Brush up on your problem-solving skills. Think of examples from your past experiences where you've successfully resolved customer issues, as this will be crucial in showcasing your ability to handle challenges in a fast-paced environment.
✨Tip Number 3
Highlight your teamwork experience. Since the role requires collaboration with colleagues, be prepared to discuss how you've worked effectively in teams to achieve common goals in previous jobs.
✨Tip Number 4
Showcase your sales skills. Prepare to talk about times when you've successfully upsold or met sales targets, as this will demonstrate your ability to contribute to Hertz's revenue goals.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service, sales, or retail. Use specific examples that demonstrate your ability to provide exceptional customer experiences and solve problems effectively.
Craft a Compelling Cover Letter:Write a cover letter that showcases your enthusiasm for the role and the company. Mention your passion for customer service and how your skills align with Hertz's mission of delivering exceptional service.
Highlight Teamwork Skills:Emphasise your ability to work collaboratively in a fast-paced environment. Provide examples of how you've supported colleagues in previous roles to create a smooth customer experience.
Showcase Flexibility and Adaptability:Mention your willingness to work on a shift rota basis and your positive attitude towards adapting to changing situations. This is crucial for a role that requires flexibility in a dynamic environment.
How to prepare for a job interview at Hertz
✨Show Your Enthusiasm
Make sure to express your passion for customer service during the interview. Share specific examples of how you've gone above and beyond to create a positive experience for customers in previous roles.
✨Demonstrate Problem-Solving Skills
Prepare to discuss scenarios where you've successfully resolved customer issues. Highlight your ability to think on your feet and use company tools effectively to find solutions.
✨Highlight Teamwork Experience
Since teamwork is crucial in this role, be ready to share experiences where you collaborated with colleagues to achieve common goals. Emphasise your flexibility and willingness to support others.
✨Understand the Company Culture
Familiarise yourself with Hertz's mission and values. During the interview, align your answers with their focus on exceptional customer service and continuous improvement to show you're a good fit.
