Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver exceptional customer service and create a welcoming experience for renters.
- Company: Join Hertz, a leading global car rental company with a focus on customer satisfaction.
- Benefits: Enjoy uncapped commission, 25 days holiday, and extensive training opportunities.
- Other info: Flexible shift work required; great chance to develop your skills in a fast-paced environment.
- Why this job: Be part of a dynamic team that values diversity and offers career growth.
- Qualifications: Must have a valid UK/EU driving licence and previous customer service experience.
The predicted salary is between 22000 - 26000 £ per year.
Our mission is to be the world’s preferred car rental company, driven by people who are passionate about delivering an exceptional service to our customers across the globe. It’s as simple as that.
Responsibilities
- Provides world class customer service, creating a friendly, welcoming customer experience through personalized service during both the rent and return process maximizing customer loyalty and sales opportunities.
- Outstanding selling skills that meet the needs of our customers, whilst identifying and maximizing opportunities to increase revenue to meet the daily, weekly, monthly, and annual targets.
- Ability to resolve a wide variety of issues that the customer might experience through their rental journey, by leveraging Hertz’s proven customer service tools and methods and involving management.
- Ability to work in a fast-paced environment, efficiently and effectively to meet the quality, service, and performance goals for the location.
- Supporting colleagues across all roles within operations to create a smooth customer experience.
- Adheres to company SOP’s for all valeting, delivery and collection provisions, to ensure the location is fully compliant.
- Includes control of customer data under GDPR.
- Ensures rentable standard is met and any additional damage documented on return.
- Encourages and maintains a ‘Best practice sharing culture’, always striving to find ways to improve service and change mind set.
Benefits
- Uncapped commission
- 25 days holidays (plus Bank Holidays)
- Fantastic customer service and sales training
- Wide range of training and development courses available to all employees
- Career development opportunities across Hertz UK and Europe
- Car Rental discount across Europe, including friends & family members
Essential Requirements
- A valid UK or EU driving license
- An enthusiastic, flexible and positive attitude towards selling
- Previous experience in a customer service, sales or retail environment
- Good English skills, enabling you to be a brilliant communicator
- You are willing to work on a shift Rota basis, 7 days per week and be flexible.
About Us
The Hertz Corporation has an exciting portfolio of rental car brands – including Hertz, Dollar, Thrifty and Firefly. We are one of the largest worldwide airport vehicle rental companies, and the Hertz brand is one of the most recognized in the world. This is a brilliant opportunity for an individual who is passionate about customer service and has the ability to work collaboratively as a team to achieve targets. At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique.
Customer Service Representative - 5 Months Fixed Term Contract employer: Hertz
Contact Detail:
Hertz Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative - 5 Months Fixed Term Contract
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Hertz and its values. This will help you connect your experience with their mission of delivering exceptional customer service.
✨Tip Number 2
Practice your selling skills! Think of examples from your past experiences where you’ve successfully upsold or resolved customer issues. Be ready to share these stories during your interview to showcase your abilities.
✨Tip Number 3
Show your enthusiasm! When you’re chatting with the interviewer, let your passion for customer service shine through. A positive attitude can make a huge difference in how they perceive you.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email expressing your appreciation for the opportunity. It’s a great way to keep yourself top of mind and show your interest in the role.
We think you need these skills to ace Customer Service Representative - 5 Months Fixed Term Contract
Some tips for your application 🫡
Show Your Passion for Customer Service: When you're writing your application, let your enthusiasm for customer service shine through! We want to see how you can create a friendly and welcoming experience for our customers, so share any relevant experiences that highlight your skills.
Tailor Your Application: Make sure to customise your application to match the job description. Use keywords from the posting, like 'world-class customer service' and 'sales opportunities', to show us you understand what we're looking for and how you fit in.
Highlight Your Problem-Solving Skills: We love candidates who can think on their feet! In your application, mention specific examples of how you've resolved customer issues in the past. This will demonstrate your ability to handle challenges effectively, which is key for this role.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Hertz
✨Know the Company Inside Out
Before your interview, take some time to research Hertz and its mission. Understand their commitment to exceptional customer service and how they operate. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you provided outstanding customer service or resolved issues effectively. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it clear how your skills align with what Hertz is looking for.
✨Demonstrate Your Sales Acumen
Since the role involves maximizing sales opportunities, be ready to discuss your previous sales experiences. Think of times when you successfully upsold a product or service and how you identified customer needs. This will highlight your ability to contribute to Hertz's revenue goals.
✨Emphasise Teamwork and Flexibility
Hertz values collaboration and flexibility, so be prepared to talk about how you've worked well in a team and adapted to changing situations. Share examples that illustrate your positive attitude and willingness to support colleagues, which is crucial in a fast-paced environment.