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- Tasks: Deliver exceptional customer service and create memorable experiences for every rental journey.
- Company: Join Hertz, a leading global car rental company with a vibrant team culture.
- Benefits: Enjoy uncapped commission, 25 days holiday, and extensive training opportunities.
- Why this job: Be part of a dynamic team where every day brings new challenges and rewards.
- Qualifications: Must have a valid driving licence and previous customer service experience.
- Other info: Flexible shifts available, with career development opportunities across Europe.
The predicted salary is between 12 - 15 £ per hour.
Our mission is to be the world’s preferred car rental company, driven by people who are passionate about delivering an exceptional service to our customers across the globe.
We are currently looking for a Customer Service Representative. If you are a good team player who loves working in a fast-paced environment where no two days are the same, you could thrive as a Customer Service Representative.
We are looking for people who share our passion, energy and enthusiasm for creating unbeatable customer experiences. You’ll relish the chance to make a difference to every customer journey within one of the world’s largest car rental companies.
The role:
- CUSTOMER SERVICE: Provides world class customer service, creating a friendly, welcoming customer experience through personalized service during both the rent and return process maximizing customer loyalty and sales opportunities.
- SELLING: Outstanding selling skills that meet the needs of our customers, whilst identifying and maximizing opportunities to increase revenue to meet the daily, weekly, monthly, and annual targets.
- PROBLEM SOLVING: Ability to resolve a wide variety of issues that the customer might experience through their rental journey, by leveraging Hertz’s proven customer service tools and methods and involving management.
- TEAMWORK: Ability to work in a fast-paced environment, efficiently and effectively to meet the quality, service, and performance goals for the location. Supporting colleagues across all roles within operations to create a smooth customer experience.
- CONTROL & AUDIT: Adheres to company SOP’s for all valeting, delivery and collection provisions, to ensure the location is fully compliant. Includes control of customer data under GDPR. Ensures rentable standard is met and any additional damage documented on return.
- CONTINUOUS IMPROVEMENT: Encourages and maintains a ‘Best practice sharing culture’, always striving to find ways to improve service and change mind set.
Your benefits:
- Uncapped commission
- 25 days holidays (plus Bank Holidays)
- Fantastic customer service and sales training
- Wide range of training and development courses available to all employees
- Career development opportunities across Hertz UK and Europe
- Car Rental discount across Europe, including friends & family members
Essential Requirements:
Your skills: What you’ll need for a great journey
- A valid UK or EU driving license
- An enthusiastic, flexible and positive attitude towards selling
- Previous experience in a customer service, sales or retail environment
- Good English skills, enabling you to be a brilliant communicator
- You are willing to work on a shift Rota basis, 7 days per week and be flexible.
This is a brilliant opportunity for an individual who is passionate about customer service and has the ability to work collaboratively as a team to achieve targets.
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique.
Customer Service Representative - 12 month contract - Part time 16h per week in Bristol employer: Hertz
Contact Detail:
Hertz Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative - 12 month contract - Part time 16h per week in Bristol
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Hertz and its values. This way, you can show off your passion for customer service and how you align with their mission to deliver exceptional experiences.
✨Tip Number 2
Practice your selling skills! Since this role involves outstanding selling abilities, think of examples from your past experiences where you successfully met customer needs. Be ready to share these stories during your interview!
✨Tip Number 3
Show off your problem-solving skills! Prepare to discuss how you've tackled challenges in previous roles. Hertz values teamwork and efficiency, so highlight how you’ve worked with others to create smooth customer experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Hertz team and ready to fuel your journey with us!
We think you need these skills to ace Customer Service Representative - 12 month contract - Part time 16h per week in Bristol
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for customer service shine through! We want to see that you’re genuinely excited about creating amazing experiences for our customers.
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or sales. We love seeing how your skills match what we’re looking for, so don’t be shy about showcasing your achievements!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the heart of why you’d be a great fit for us.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Hertz.
How to prepare for a job interview at Hertz
✨Know the Company Inside Out
Before your interview, take some time to research Hertz and its mission. Understand their commitment to exceptional customer service and how they operate in a fast-paced environment. This will not only show your enthusiasm but also help you align your answers with their values.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you provided outstanding customer service or resolved issues effectively. Highlight your ability to create a welcoming atmosphere and how you can contribute to making every customer journey memorable.
✨Demonstrate Your Selling Skills
Since the role involves selling, think of times when you successfully identified customer needs and maximised sales opportunities. Be ready to discuss how you can apply these skills at Hertz to meet targets and enhance customer loyalty.
✨Emphasise Teamwork and Flexibility
Hertz values teamwork, so be prepared to talk about how you’ve collaborated with colleagues in previous roles. Also, mention your willingness to work flexible hours, as this is crucial for meeting the demands of a shift rota.