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- Tasks: Lead a team to deliver top-notch customer service and manage daily operations.
- Company: Join Hertz, a global leader in vehicle rental with a strong brand presence.
- Benefits: Enjoy 33 days holiday, bonuses, and perks like dental cover and travel insurance.
- Why this job: Be part of a dynamic team that values diversity and offers career growth opportunities.
- Qualifications: Previous customer service experience is essential; supervisory experience is a plus.
- Other info: Hertz promotes a drug-free workplace and welcomes applicants from all backgrounds.
The predicted salary is between 30000 - 42000 £ per year.
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Job Title: Supervisor at Hertz
As a Supervisor, you will motivate the frontline team to achieve maximum delivery of exceptional customer service. You will plan and ensure yield opportunities by actively managing fleet volumes and labor resources according to demand. The Supervisor will analyze and improve financial performance by capturing growth opportunities and maintaining low cost levels.
The Hertz Corporation operates brands including Hertz, Dollar, Thrifty, and Firefly across approximately 9,700 locations worldwide. Hertz is one of the largest airport vehicle rental companies globally, recognized for its brand presence.
Key Responsibilities:
- Customer Service: Provide world-class customer service, creating a friendly, welcoming environment. Support and manage customer queries at the counter.
- Selling: Demonstrate outstanding selling skills to meet customer needs and maximize revenue, actively delivering on sales targets and understanding local market opportunities.
- Control & Audit: Adhere to SOPs for rent and return procedures, ensure compliance with GDPR, and maintain health & safety standards.
- Financial Acumen: Understand and contribute to the location\’s P&L to maximize profitability.
- Team Management: Manage daily team activities, conduct one-to-ones, provide feedback, and foster a performance culture.
- Fleet & Resource Planning: Plan fleet volumes and labor resources in line with demand. Train team members and collaborate with other departments.
- Problem Solving: Resolve escalated issues using Hertz\’s customer service tools and methods.
Benefits:
- Quarterly bonus scheme
- 33 days holidays (including Bank Holidays)
- Pension scheme with up to 8% employer contribution
- Dental cover, travel insurance, Air Lounge pass, and more
- Income protection and life insurance
- Career development across Hertz UK and Europe
- Further education support
- Staff discounts across Europe
Essential Requirements:
- Previous customer service and sales experience
- Operational experience in a similar environment (desirable)
- Supervisory experience (desirable)
- Full UK or EU Driving License
About Us:
The Hertz Corporation offers a diverse portfolio of rental brands and is a leading global airport vehicle rental company. We aim to be the preferred rental car provider. We promote diversity and inclusion, encouraging applications from all characteristics and backgrounds. Hertz is a drug-free workplace and an equal opportunity employer, including veterans and persons with disabilities.
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Branch Supervisor employer: Hertz
Contact Detail:
Hertz Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Supervisor
✨Tip Number 1
Familiarise yourself with Hertz's customer service philosophy. Understanding their approach to customer satisfaction will help you align your responses during interviews and demonstrate that you're a good fit for the team.
✨Tip Number 2
Brush up on your financial acumen. Since the role involves understanding P&L, being able to discuss how you've contributed to profitability in past roles will show your capability to manage the financial aspects of the position.
✨Tip Number 3
Prepare examples of your team management experience. Think of specific instances where you've motivated a team or resolved conflicts, as this will be crucial in showcasing your leadership skills during the interview.
✨Tip Number 4
Research the local market opportunities for vehicle rentals in your area. Being knowledgeable about competitors and market trends will allow you to speak confidently about how you can drive sales and improve service delivery.
We think you need these skills to ace Branch Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service and sales experience. Emphasise any supervisory roles you've held and how they relate to the responsibilities of a Branch Supervisor at Hertz.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to lead a team. Mention specific examples of how you've motivated teams in the past and achieved sales targets.
Highlight Financial Acumen: In your application, demonstrate your understanding of financial performance and P&L management. Provide examples of how you've contributed to profitability in previous roles.
Showcase Problem-Solving Skills: Include instances where you've successfully resolved customer issues or improved processes. This will show Hertz that you have the skills necessary to handle escalated situations effectively.
How to prepare for a job interview at Hertz
✨Showcase Your Customer Service Skills
As a Supervisor, you'll need to provide exceptional customer service. Prepare examples of how you've handled customer queries in the past and demonstrate your ability to create a welcoming environment.
✨Highlight Your Sales Experience
Since the role involves meeting sales targets, be ready to discuss your previous sales achievements. Share specific instances where you successfully maximised revenue or identified market opportunities.
✨Demonstrate Financial Acumen
Understanding P&L is crucial for this position. Brush up on basic financial concepts and be prepared to discuss how you've contributed to profitability in previous roles.
✨Prepare for Team Management Questions
You'll be managing a team, so think about your leadership style. Be ready to share experiences where you've motivated a team, conducted one-to-ones, or resolved conflicts effectively.