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For Companies At a Glance
- Tasks: Lead a team to deliver top-notch customer service and manage fleet resources effectively.
- Company: Join Hertz, a global leader in car rental with 9,700 locations worldwide.
- Benefits: Enjoy 33 days holiday, monthly incentives, and discounts across Europe.
- Why this job: Be part of a dynamic team that values growth, performance, and customer satisfaction.
- Qualifications: Previous customer service and sales experience required; supervisory experience is a plus.
- Other info: Hertz promotes equal opportunities and supports further education.
The predicted salary is between 28800 - 43200 £ per year.
Job Description As a Supervisor, you will motivate the frontline team to achieve maximum delivery of exceptional customer service and plan to ensure yield opportunities by actively managing fleet volumes and labor resources based on demand. The Supervisor will analyze and continuously improve financial performance by capturing growth opportunities and maintaining low cost levels. The role: Taking the wheel at Hertz CUSTOMER SERVICE Provides world-class customer service, creating a friendly, welcoming experience through personalized interactions. Supports and manages customer queries at the counter. SELLING Demonstrates outstanding selling skills to meet customer needs while identifying and maximizing revenue opportunities to achieve targets daily, weekly, monthly, and annually. Understands the local market and actively delivers on sales opportunities. CONTROL & AUDIT Adheres to company SOPs for all rental and return procedures to ensure full compliance, including control of customer data under GDPR. Ensures rentable standards are met and any damages are documented upon return. Ensures compliance with health & safety, financial audits, and training requirements. FINANCIAL ACUMEN Understands and contributes to the location\’s P&L to maximize profitability. TEAM MANAGEMENT Manages the team daily through one-to-ones, feedback, and support. Celebrates exceptional performance publicly to foster a high-performance culture. FLEET & RESOURCE PLANNING Plans fleet volumes and labor resources in line with demand. Trains team members and collaborates with other departments to develop the location. PROBLEM SOLVING Resolves a variety of issues escalated from the team using Hertz’s proven customer service tools and methods. Qualifications Previous customer service and sales experience essential. Operational experience in a similar environment desirable. Previous supervisory experience desirable. Demonstrates a customer service focus and inspires others to achieve higher levels. Supports team through change and seeks continuous learning opportunities. Understands organizational revenue generation and owns financial outcomes. Acts with integrity, provides a positive example, and communicates straightforwardly. Hertz is an equal opportunity employer. All applicants must have the legal right to work in the UK (valid passport or relevant visa). Your benefits: Fuelling your journey Monthly incentive scheme 33 days holidays (including Bank Holidays) Career development opportunities across Hertz UK and Europe Support for further education such as degrees or Masters Staff discounts across Europe About Us The Hertz Corporation operates multiple car rental brands across approximately 9,700 locations worldwide. It is one of the largest airport vehicle rental companies, with a globally recognized brand. #J-18808-Ljbffr
Supervisor employer: Hertz Car Sales
Contact Detail:
Hertz Car Sales Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor
✨Tip Number 1
Familiarise yourself with Hertz's customer service philosophy. Understanding their approach to creating a friendly and welcoming experience will help you align your responses during interviews and demonstrate that you can embody their values.
✨Tip Number 2
Brush up on your sales techniques and be prepared to discuss how you've successfully identified and maximised revenue opportunities in previous roles. Highlighting specific examples will show that you have the skills needed to meet targets.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've resolved issues in a team setting. This will demonstrate your capability to handle escalated customer queries effectively, which is crucial for the Supervisor role.
✨Tip Number 4
Research the local market where you'll be working. Understanding the dynamics of the area will allow you to speak knowledgeably about potential sales opportunities and how you can contribute to the location's financial performance.
We think you need these skills to ace Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service and sales experience. Emphasise any supervisory roles you've held and showcase your ability to motivate a team and achieve targets.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and your understanding of the role's responsibilities. Mention specific examples of how you've successfully managed teams or improved financial performance in previous positions.
Showcase Financial Acumen: Demonstrate your understanding of P&L management in your application. Provide examples of how you've contributed to profitability in past roles, as this is crucial for the Supervisor position.
Highlight Problem-Solving Skills: Include instances where you've effectively resolved customer issues or team challenges. This will show your capability to handle the variety of problems that may arise in the Supervisor role.
How to prepare for a job interview at Hertz Car Sales
✨Showcase Your Customer Service Skills
As a Supervisor, you'll need to demonstrate your ability to provide exceptional customer service. Prepare examples of how you've handled customer queries in the past and how you created a welcoming experience for them.
✨Highlight Your Sales Experience
Since the role involves maximising revenue opportunities, be ready to discuss your previous sales experiences. Share specific instances where you identified and capitalised on sales opportunities to meet targets.
✨Demonstrate Financial Acumen
Understanding financial performance is key for this position. Be prepared to talk about how you've contributed to profitability in previous roles and any experience you have with P&L management.
✨Emphasise Team Management Skills
The Supervisor role requires effective team management. Discuss your experience in leading teams, providing feedback, and celebrating successes. Highlight how you inspire others to achieve high performance.
