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- Tasks: Deliver exceptional customer service and solve problems in a fast-paced environment.
- Company: Join Hertz, a leading global car rental company known for its outstanding service.
- Benefits: Enjoy uncapped commission, 25 days holiday, and career development opportunities.
- Why this job: Be part of a dynamic team that values diversity and creates unforgettable customer experiences.
- Qualifications: Must have a valid UK or EU driving license and previous customer service experience.
- Other info: Flexible shift work required; apply now to kickstart your career!
The predicted salary is between 24000 - 36000 £ per year.
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Job Description
Our mission is to be the world’s preferred car rental company, driven by people who are passionate about delivering an exceptional service to our customers across the globe. It’s as simple as that.
Job Description
Our mission is to be the world’s preferred car rental company, driven by people who are passionate about delivering an exceptional service to our customers across the globe. It’s as simple as that.
We are currently looking for a Customer Service Representative. If you are a good team player who loves working in a fast-paced environment where no two days are the same, you could thrive as a Customer Service Representative.
We are looking for people who share our passion, energy and enthusiasm for creating unbeatable customer experiences. You’ll relish the chance to make a difference to every customer journey within one of the world’s largest car rental companies.
The role: Taking the wheel at Hertz
CUSTOMER SERVICE
- Provides world class customer service, creating a friendly, welcoming customer experience through personalized service during both the rent and return process maximizing customer loyalty and sales opportunities.
SELLING
- Outstanding selling skills that meet the needs of our customers, whilst identifying and maximizing opportunities to increase revenue to meet the daily, weekly, monthly, and annual targets.
PROBLEM SOLVING
- Ability to resolve a wide variety of issues that the customer might experience through their rental journey, by leveraging Hertz’s proven customer service tools and methods and involving management.
TEAMWORK
- Ability to work in a fast-paced environment, efficiently and effectively to meet the quality, service, and performance goals for the location. Supporting colleagues across all roles within operations to create a smooth customer experience.
CONTROL & AUDIT
- Adheres to company SOP’s for all valeting, delivery and collection provisions, to ensure the location is fully compliant. Includes control of customer data under GDPR.
Ensures rentable standard is met and any additional damage documented on return.
CONTINUOUS IMPROVEMENT
- Encourages and maintains a ‘Best practice sharing culture’, always striving to find ways to improve service and change mind set.
Your benefits: Fueling your journey
- Uncapped commission
- 25 days holidays (plus Bank Holidays)
- Fantastic customer service and sales training
- Wide range of training and development courses available to all employees
- Career development opportunities across Hertz UK and Europe
- Car Rental discount across Europe, including friends & family members
Essential Requirements
Your skills: What you’ll need for a great journey
- A valid UK or EU driving license
- An enthusiastic, flexible and positive attitude towards selling
- Previous experience in a customer service, sales or retail environment
- Good English skills, enabling you to be a brilliant communicator
- You are willing to work on a shift Rota basis, 7 days per week and be flexible.
About Us
The Hertz Corporation has an exciting portfolio of rental car brands – including Hertz, Dollar, Thrifty and Firefly. We are one of the largest worldwide airport vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
This is a brilliant opportunity for an individual who is passionate about customer service and has the ability to work collaboratively as a team to achieve targets. Please APPLY NOW
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company.
Individuals are encouraged to apply for positions because of the characteristics that make them unique.
About Us
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
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Customer Service Representative employer: Hertz Car Sales
Contact Detail:
Hertz Car Sales Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with Hertz's mission and values. Understanding their commitment to exceptional customer service will help you align your responses during interviews, showcasing your passion for delivering great experiences.
✨Tip Number 2
Brush up on your problem-solving skills. Think of examples from your past experiences where you've successfully resolved customer issues, as this will demonstrate your ability to handle challenges effectively in a fast-paced environment.
✨Tip Number 3
Highlight your teamwork abilities. Prepare to discuss how you've collaborated with colleagues in previous roles to achieve common goals, as teamwork is crucial in creating a smooth customer experience at Hertz.
✨Tip Number 4
Showcase your sales skills. Be ready to talk about times when you've identified sales opportunities and successfully met targets, as this role requires outstanding selling skills to enhance customer loyalty and revenue.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, sales, or retail. Use specific examples that demonstrate your ability to provide exceptional customer experiences and solve problems effectively.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention your passion for customer service and how your skills align with Hertz's mission of delivering exceptional service.
Showcase Your Skills: In your application, emphasise your teamwork abilities and flexibility. Provide examples of how you've worked in fast-paced environments and contributed to team success in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are crucial in customer service roles.
How to prepare for a job interview at Hertz Car Sales
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer experiences. Share specific examples from your past roles where you went above and beyond to help a customer, as this aligns perfectly with the company's mission.
✨Demonstrate Problem-Solving Skills
Prepare to discuss how you've effectively resolved customer issues in the past. Think of scenarios where you used your initiative to solve problems, as this role requires quick thinking and adaptability in a fast-paced environment.
✨Highlight Teamwork Experience
Since teamwork is crucial for this position, be ready to talk about your experience working collaboratively with others. Provide examples of how you supported colleagues or contributed to team goals, showcasing your ability to thrive in a team setting.
✨Be Ready to Sell
As selling is a key part of the role, prepare to discuss your sales experience. Think of times when you successfully identified customer needs and upsold products or services, demonstrating your ability to meet targets and drive revenue.
