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For Companies At a Glance
- Tasks: Provide exceptional customer service and support during car rental processes.
- Company: Join Hertz, a leading global car rental company with a strong reputation.
- Benefits: Enjoy uncapped commission, 25 days holiday, and career development opportunities.
- Why this job: Be part of a dynamic team that values customer experience and teamwork.
- Qualifications: Must have a valid UK or EU driving license and customer service experience.
- Other info: Flexible shift work required; diversity and inclusion are celebrated here.
The predicted salary is between 24000 - 36000 £ per year.
Job Description
Our mission is to be the world’s preferred car rental company, driven by people who are passionate about delivering an exceptional service to our customers across the globe. It’s as simple as that.
We are currently looking for a Customer Service Representative. If you are a good team player who loves working in a fast-paced environment where no two days are the same, you could thrive as a Customer Service Representative.
We are looking for people who share our passion, energy and enthusiasm for creating unbeatable customer experiences. You’ll relish the chance to make a difference to every customer journey within one of the world’s largest car rental companies.
The role: Taking the wheel at Hertz
CUSTOMER SERVICE
- Provides world class customer service, creating a friendly, welcoming customer experience through personalized service during both the rent and return process maximizing customer loyalty and sales opportunities.
SELLING
- Outstanding selling skills that meet the needs of our customers, whilst identifying and maximizing opportunities to increase revenue to meet the daily, weekly, monthly, and annual targets.
PROBLEM SOLVING
- Ability to resolve a wide variety of issues that the customer might experience through their rental journey, by leveraging Hertz’s proven customer service tools and methods and involving management.
TEAMWORK
- Ability to work in a fast-paced environment, efficiently and effectively to meet the quality, service, and performance goals for the location. Supporting colleagues across all roles within operations to create a smooth customer experience.
CONTROL & AUDIT
- Adheres to company SOP’s for all valeting, delivery and collection provisions, to ensure the location is fully compliant. Includes control of customer data under GDPR.
Ensures rentable standard is met and any additional damage documented on return.
CONTINUOUS IMPROVEMENT
- Encourages and maintains a ‘Best practice sharing culture’, always striving to find ways to improve service and change mind set.
Your benefits: Fueling your journey
- Uncapped commission
- 25 days holidays (plus Bank Holidays)
- Fantastic customer service and sales training
- Wide range of training and development courses available to all employees
- Career development opportunities across Hertz UK and Europe
- Car Rental discount across Europe, including friends & family members
Essential Requirements
Your skills: What you’ll need for a great journey
- A valid UK or EU driving license
- An enthusiastic, flexible and positive attitude towards selling
- Previous experience in a customer service, sales or retail environment
- Good English skills, enabling you to be a brilliant communicator
- You are willing to work on a shift Rota basis, 7 days per week and be flexible.
About Us
The Hertz Corporation has an exciting portfolio of rental car brands – including Hertz, Dollar, Thrifty and Firefly. We are one of the largest worldwide airport vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
This is a brilliant opportunity for an individual who is passionate about customer service and has the ability to work collaboratively as a team to achieve targets. Please APPLY NOW
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company.
Individuals are encouraged to apply for positions because of the characteristics that make them unique.
About Us
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. #J-18808-Ljbffr
Customer Service Representative employer: Hertz Car Sales
Contact Detail:
Hertz Car Sales Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with Hertz's customer service philosophy. Understanding their approach to creating exceptional customer experiences will help you align your answers during interviews and demonstrate your passion for the role.
✨Tip Number 2
Brush up on your problem-solving skills. Think of examples from your past experiences where you've successfully resolved customer issues, as this will showcase your ability to handle challenges effectively in a fast-paced environment.
✨Tip Number 3
Highlight your teamwork abilities. Be prepared to discuss how you've collaborated with colleagues in previous roles to enhance customer service, as teamwork is crucial in delivering a smooth customer experience at Hertz.
✨Tip Number 4
Show your enthusiasm for sales. Since the role involves selling, think of ways you've successfully identified and maximised sales opportunities in the past, and be ready to share these examples during your interview.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Representative position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service, sales, or retail. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to provide exceptional customer experiences.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Share specific examples of how you've successfully handled customer interactions, resolved issues, and contributed to team success in previous roles.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Hertz Car Sales
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing exceptional customer service. Share examples from your past experiences where you went above and beyond to help a customer, as this aligns perfectly with the company's mission.
✨Demonstrate Your Selling Skills
Prepare to discuss your previous sales experiences and how you identified opportunities to upsell or cross-sell. Highlight any specific techniques you used to meet targets, as this role requires outstanding selling skills.
✨Problem-Solving Scenarios
Be ready to tackle hypothetical customer issues during the interview. Think of examples where you successfully resolved problems in a fast-paced environment, showcasing your ability to think on your feet and use company tools effectively.
✨Teamwork is Key
Since teamwork is crucial in this role, prepare to discuss how you've collaborated with colleagues in the past. Share instances where you supported team members to enhance the overall customer experience, demonstrating your commitment to a smooth operation.
