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For Companies At a Glance
- Tasks: Lead a team to deliver top-notch customer service and drive sales.
- Company: Join Hertz, a global leader in car rentals with a strong reputation.
- Benefits: Enjoy 33 days holiday, bonuses, and career development opportunities.
- Why this job: Be part of a diverse culture while making a real impact in customer satisfaction.
- Qualifications: Previous customer service and sales experience required; supervisory experience is a plus.
- Other info: Full UK or EU Driving License needed; apply now to steer your career forward!
The predicted salary is between 30000 - 42000 ÂŁ per year.
Branch Supervisor – Fixed Term Contract – 12 months
Join to apply for the Branch Supervisor – Fixed Term Contract – 12 months role at Hertz Car Sales
Branch Supervisor – Fixed Term Contract – 12 months
1 month ago Be among the first 25 applicants
Join to apply for the Branch Supervisor – Fixed Term Contract – 12 months role at Hertz Car Sales
Job Description
As a Supervisor you will motivate the frontline team to achieve maximum delivery of exceptional customer service and plan and ensure yield opportunities by actively planning fleet volumes and labour resources with demand. The Supervisor will analyze and constantly improve financial performance through capturing all growth opportunities and maintaining low cost levels.
Job Description
As a Supervisor you will motivate the frontline team to achieve maximum delivery of exceptional customer service and plan and ensure yield opportunities by actively planning fleet volumes and labour resources with demand. The Supervisor will analyze and constantly improve financial performance through capturing all growth opportunities and maintaining low cost levels.
The role: Taking the wheel at Hertz
CUSTOMER SERVICE
- Provides world class customer service, creating a friendly, welcoming customer experience through personalized service. Is hands-on at the counter to support and manage customer queries.
SELLING
- Outstanding selling skills that meet the needs of our customers, whilst identifying and maximizing opportunities to increase revenue to meet the daily, weekly, monthly, and annual targets. Understand local market and actively deliver on sales opportunities.
CONTROL & AUDIT
- Adhering to company SOP’s for all rent and return provisions, to ensure the location is fully compliant, including control of customer data under GDPR. Ensures rentable standard is met and any additional damage documented on return. Ensures each location is compliant with health & safety, financial audit and compliance training.
FINANCIAL ACUMEN
- Understands and contributes to the location P&L, in line with team management, to maximize profitability.
TEAM MANAGEMENT
- Daily management of the team, through one-to-ones, feedback and support. Publicly celebrates exceptional performance to create and nurture a performance culture.
FLEET & RESOURCE PLANNING
- Actively plans fleet volumes and labour resources in-line with demand. Trains team members and works closely with other departments within the organization to develop the location.
PROBLEM SOLVING
- Ability to resolve a wide variety of issues escalated from the team, by leveraging Hertz’s proven customer service tools and methods.
Your benefits: Fueling your journey
- Quarterly bonus scheme
- 33 days holidays (this includes Bank Holidays)
- Pension scheme – we contribute up to 8% of your salary so you save more
- Dental cover, travel insurance, Air Lounge pass and more
- Income protection as part of our enhanced pension scheme
- Life insurance cover that enables your loved ones to receive a tax-free lump sum should the worst happen
- Career development opportunities across Hertz UK and Europe
- Further education support so you can obtain a degree or Masters in many courses
- Staff discount at locations across Europe
Essential Requirements
Your skills: Stand out from the fleet
- Previous customer service and sales experience essential
- Operational experience in a similar environment desirable
- Previous supervisory experience desirable
- Full UK or EU Driving License
About Us
The Hertz Corporation has an exciting portfolio of rental car brands – including Hertz, Dollar, Thrifty and Firefly. We are one of the largest worldwide airport vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
Our mission is to be the preferred rental car company and you have the opportunity to help steer this mission. Get in touch today and APPLY NOW
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company.
Individuals are encouraged to apply for positions because of the characteristics that make them unique.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with applicable federal, state and local law. Hertz is a drug free workplace.
EOE, including disability/veteran
About Us
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
Management and Manufacturing
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Industries
Automotive
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Branch Supervisor - Fixed Term Contract - 12 months employer: Hertz Car Sales
Contact Detail:
Hertz Car Sales Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Supervisor - Fixed Term Contract - 12 months
✨Tip Number 1
Familiarise yourself with Hertz's customer service philosophy. Understanding their approach to creating a friendly and welcoming experience will help you demonstrate how you can contribute to this culture during your interview.
✨Tip Number 2
Brush up on your sales techniques and be prepared to discuss how you've successfully met targets in previous roles. Highlighting specific examples of how you've maximised revenue opportunities will set you apart.
✨Tip Number 3
Showcase your leadership skills by preparing examples of how you've managed teams in the past. Discussing your approach to motivating staff and celebrating their successes will resonate well with the hiring team.
✨Tip Number 4
Research the local market trends related to car rentals. Being knowledgeable about the competition and potential growth opportunities in the area will demonstrate your proactive mindset and strategic thinking.
We think you need these skills to ace Branch Supervisor - Fixed Term Contract - 12 months
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales, as well as any supervisory roles you've held. Use specific examples that demonstrate your ability to motivate a team and achieve targets.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with the job description, particularly in areas like financial acumen and team management.
Showcase Problem-Solving Skills: Provide examples in your application of how you've successfully resolved issues in previous roles. This is crucial for a position that requires strong problem-solving abilities.
Highlight Relevant Qualifications: If you have any qualifications related to management or customer service, be sure to mention them. This could include training courses or certifications that demonstrate your commitment to professional development.
How to prepare for a job interview at Hertz Car Sales
✨Showcase Your Customer Service Skills
As a Branch Supervisor, exceptional customer service is key. Prepare examples of how you've provided outstanding service in the past and be ready to discuss how you would create a welcoming experience for customers at Hertz.
✨Demonstrate Your Sales Acumen
Highlight your previous sales experience and be prepared to discuss strategies you've used to meet or exceed targets. Understanding local market dynamics can also give you an edge, so do some research on the area where you'll be working.
✨Emphasise Team Management Experience
The role involves daily management of a team, so be ready to talk about your supervisory experience. Share specific instances where you've motivated a team, handled conflicts, or celebrated successes to foster a positive work culture.
✨Prepare for Problem-Solving Scenarios
You may be asked to resolve hypothetical issues that could arise in the branch. Think through common challenges in customer service or team management and prepare your approach to solving them using Hertz's customer service tools.
