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For Companies At a Glance
- Tasks: Lead a team to deliver top-notch customer service and manage fleet resources effectively.
- Company: Join Hertz, a global leader in vehicle rental with a strong reputation for excellence.
- Benefits: Enjoy 33 days holiday, quarterly bonuses, and support for further education.
- Why this job: Be part of a dynamic team that values diversity and offers career growth opportunities.
- Qualifications: Customer service experience is essential; supervisory experience is a plus.
- Other info: Hertz promotes a drug-free workplace and values unique perspectives.
The predicted salary is between 28800 - 43200 £ per year.
As a Supervisor, you will motivate the frontline team to achieve maximum delivery of exceptional customer service and plan for yield opportunities by actively managing fleet volumes and labor resources according to demand. The Supervisor will analyze and improve financial performance by capturing growth opportunities and maintaining low cost levels.
The role: Taking the wheel at Hertz
CUSTOMER SERVICE
- Provides world-class customer service, creating a friendly, welcoming experience through personalized service. Supports and manages customer queries directly at the counter.
SELLING
- Demonstrates outstanding selling skills to meet customer needs, identify, and maximize revenue opportunities to achieve targets daily, weekly, monthly, and annually. Understands local market dynamics and actively capitalizes on sales opportunities.
CONTROL & AUDIT
- Follows company SOPs for all rent and return procedures to ensure full compliance, including data control under GDPR. Ensures rentable standards are met, damages are documented upon return, and location compliance with health & safety, financial audits, and training requirements.
FINANCIAL ACUMEN
- Contributes to the location\’s P&L management to maximize profitability through team management.
TEAM MANAGEMENT
- Manages daily team activities through one-to-ones, feedback, and support. Celebrates exceptional performance publicly to foster a performance-driven culture.
FLEET & RESOURCE PLANNING
- Plans fleet volumes and labor resources aligned with demand. Trains team members and collaborates with other departments to develop the location.
PROBLEM SOLVING
- Resolves escalated issues by leveraging Hertz’s customer service tools and methods.
Your benefits: Fueling your journey
- Quarterly bonus scheme
- 33 days holidays (including Bank Holidays)
- Pension scheme with up to 8% employer contribution
- Dental cover, travel insurance, Air Lounge pass, and more
- Income protection via our enhanced pension scheme
- Life insurance providing a tax-free lump sum for loved ones
- Career development opportunities across Hertz UK and Europe
- Support for further education such as degrees or Masters
- Staff discounts at locations across Europe
Essential Requirements
Your skills: Stand out from the fleet
- Previous customer service and sales experience essential
- Operational experience in similar environments desirable
- Previous supervisory experience desirable
- Full UK or EU Driving License
About Us
The Hertz Corporation manages brands including Hertz, Dollar, Thrifty, and Firefly. We are one of the largest airport vehicle rental companies globally, with Hertz being highly recognized worldwide.
Our mission is to be the preferred rental car company, and you can help steer this mission. Get in touch today and APPLY NOW.
At Hertz, we celebrate diversity and inclusion, promoting employment and advancement opportunities. We value the unique perspectives, experiences, skills, and talents of our employees, which are vital to our success and reputation.
Qualified applicants with criminal histories will be considered in accordance with applicable laws. Hertz is a drug-free workplace. EOEA, including disability/veteran.
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Branch Supervisor employer: Hertz Car Sales
Contact Detail:
Hertz Car Sales Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Supervisor
✨Tip Number 1
Familiarise yourself with Hertz's customer service philosophy. Understanding their approach to creating a friendly and welcoming experience will help you align your responses during interviews and demonstrate that you can embody their values.
✨Tip Number 2
Research local market dynamics relevant to the car rental industry. Being able to discuss how you would identify and capitalise on sales opportunities in your area will show your proactive mindset and understanding of the role.
✨Tip Number 3
Prepare examples of how you've successfully managed teams in the past. Highlighting your experience in motivating staff and celebrating their achievements will resonate well with the expectations for team management in this role.
✨Tip Number 4
Brush up on your financial acumen. Be ready to discuss how you've contributed to profitability in previous roles, as this will be crucial in demonstrating your capability to manage P&L effectively.
We think you need these skills to ace Branch Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service and sales experience. Emphasise any supervisory roles you've held and how you motivated teams to achieve targets.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and your understanding of the rental car industry. Mention specific examples of how you've successfully managed teams or improved financial performance in previous roles.
Showcase Problem-Solving Skills: Include examples in your application that demonstrate your ability to resolve escalated issues effectively. Highlight any tools or methods you've used to enhance customer satisfaction.
Highlight Financial Acumen: Discuss your experience with P&L management and how you've contributed to profitability in past positions. This will show your understanding of the financial aspects of the role.
How to prepare for a job interview at Hertz Car Sales
✨Showcase Your Customer Service Skills
As a Branch Supervisor, exceptional customer service is key. Be prepared to share specific examples of how you've provided outstanding service in the past and how you can create a welcoming experience for customers.
✨Demonstrate Your Sales Acumen
Highlight your selling skills during the interview. Discuss how you've identified and maximised revenue opportunities in previous roles, and be ready to explain your understanding of local market dynamics.
✨Emphasise Team Management Experience
Talk about your previous supervisory roles and how you've motivated teams. Share examples of how you've celebrated team successes and provided feedback to foster a performance-driven culture.
✨Prepare for Problem-Solving Scenarios
Expect questions on how you would handle escalated customer issues. Prepare to discuss specific tools and methods you've used in the past to resolve problems effectively and maintain customer satisfaction.
