At a Glance
- Tasks: Deliver exceptional customer service and create memorable experiences for our clients.
- Company: Join Hertz, a leading global car rental company with a diverse and inclusive culture.
- Benefits: Enjoy uncapped commission, 25 days holiday, and extensive training opportunities.
- Other info: Flexible shift work required; great discounts for you and your loved ones.
- Why this job: Be part of a dynamic team that values your unique skills and offers career growth.
- Qualifications: Must have a valid UK or EU driving licence and a positive attitude towards sales.
The predicted salary is between 24000 - 30000 £ per year.
Our mission is to be the world’s preferred car rental company, driven by people who are passionate about delivering an exceptional service to our customers across the globe. We are looking for a Customer Service Representative who thrives in a fast‑paced environment and shares our passion, energy, and enthusiasm for creating unbeatable customer experiences.
Responsibilities
- Customer Service: Provide world‑class service, creating a friendly, welcoming experience during rent and return processes, maximizing customer loyalty and sales opportunities.
- Selling: Demonstrate outstanding selling skills, identify and maximize opportunities to increase revenue, and meet daily, weekly, monthly, and annual targets.
- Problem Solving: Resolve a wide variety of customer issues throughout the rental journey using Hertz’s proven tools and involving management when necessary.
- Teamwork: Work efficiently in a fast‑paced environment to meet quality, service, and performance goals; support colleagues across all operations roles.
- Control & Audit: Adhere to company SOPs for valeting, delivery, and collection; ensure compliance with GDPR and document any additional damage on return.
- Continuous Improvement: Encourage a best‑practice sharing culture and strive to improve service and mindsets.
Benefits
- Uncapped commission
- 25 days holidays (plus Bank Holidays)
- Excellent customer service and sales training
- Wide range of training and development courses for all employees
- Career development opportunities across Hertz UK and Europe
- Car rental discount across Europe for employees, friends, and family
Requirements
- A valid UK or EU driving licence
- An enthusiastic, flexible, and positive attitude towards selling
- Previous experience in a customer‑service, sales, or retail environment
- Good English communication skills
- Willingness to work on a shift rota basis, 7 days a week, and be flexible
About Hertz
We are one of the largest worldwide airport vehicle rental companies, with a portfolio that includes Hertz, Dollar, Thrifty, and Firefly. At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique.
Customer Service Representative in Cardiff employer: Hertz-1
Hertz is an exceptional employer that prioritises a vibrant work culture and employee development, making it an ideal place for Customer Service Representatives. With benefits like uncapped commission, extensive training opportunities, and career advancement across the UK and Europe, employees are empowered to thrive in a dynamic environment while enjoying perks such as car rental discounts for friends and family. Join us in delivering outstanding customer experiences and be part of a diverse team that values your unique contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Cardiff
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hertz-1. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hertz-1 before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative in Cardiff
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hertz-1:Your cover letter is your chance to shine! Tell us why you want to work at Hertz-1 specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hertz-1!
How to prepare for a job interview at Hertz-1
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
