At a Glance
- Tasks: Be the friendly face of Hertsmere Borough Council, helping residents and visitors with their enquiries.
- Company: Join a supportive team at Hertsmere Borough Council, dedicated to community service.
- Benefits: Enjoy 27-32 days annual leave, free gym membership, and cycle-to-work perks.
- Other info: Full-time role with excellent work-life balance and a vibrant team atmosphere.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Strong communication skills and a passion for helping others are essential.
The predicted salary is between 28800 - 48000 € per year.
Job Overview
An opportunity has arisen within our Customer Service team for a Customer Service Adviser. In this front-facing role, you’ll be a key point of contact for residents and visitors, representing Hertsmere Borough Council with professionalism and empathy.
You’ll handle a wide variety of enquiries across all council services by phone, email, and in person, delivering a high standard of customer service at all times. The role requires excellent interpersonal and communication skills, along with the ability to work independently, remain calm under pressure, and meet performance targets.
What we offer:
- 27 – 32 days annual leave (pro rata), depending on length of local government service
- All bank holidays off
- Free gym membership
- Cycle-to-Work scheme and free Beryl Bike rides for staff
- Employee Assistance Programme
This post is offered on a Fixed Term Contract for 12 months, Full Time (36 hours per week)
If you\'re passionate about helping others and thrive in a fast-paced environment, we’d love to hear from you.
Closing Date: 10am, Monday 29 th September
How to apply
Please apply online via the link provided. Please note, we do not accept CV’s submitted without a fully completed online application form.
Customer Service Adviser in Borehamwood employer: Hertsmere
Hertsmere Borough Council is an exceptional employer that prioritises the well-being and development of its staff. With generous annual leave, free gym membership, and a supportive work culture, employees are encouraged to thrive both personally and professionally. The council's commitment to community service and employee growth makes it a rewarding place to work for those passionate about making a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Adviser in Borehamwood
✨Tip Number 1
Make sure you research Hertsmere Borough Council and understand their values. This will help you tailor your approach during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with residents and visitors, being able to articulate your thoughts clearly and empathetically is key. Try role-playing common customer service scenarios with a friend.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows that you're engaged and eager to learn more about the team and the challenges they face. Plus, it gives you a chance to assess if this is the right fit for you!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it makes the whole process smoother for both you and the hiring team.
We think you need these skills to ace Customer Service Adviser in Borehamwood
Some tips for your application 🫡
Be Yourself:When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and how you connect with people.
Tailor Your Responses:Make sure to tailor your answers to the specific role of Customer Service Adviser. Highlight your relevant experience and skills that match what we’re looking for, like your ability to stay calm under pressure and deliver top-notch service.
Proofread, Proofread, Proofread!:Before hitting that submit button, give your application a good once-over. Typos and errors can distract from your great qualifications, so take the time to ensure everything is clear and professional.
Apply Through Our Website:Remember, we only accept applications through our website, so make sure you complete the online application form fully. It’s super easy, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Hertsmere
✨Know Your Stuff
Before the interview, make sure you’re familiar with Hertsmere Borough Council and its services. Research common customer queries and think about how you would handle them. This shows your genuine interest in the role and helps you stand out.
✨Showcase Your Empathy
As a Customer Service Adviser, empathy is key. Prepare examples from your past experiences where you’ve successfully handled difficult situations or provided exceptional service. This will demonstrate your ability to connect with residents and visitors.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on answering questions clearly and confidently, especially those related to communication skills and working under pressure. The more you practice, the more comfortable you’ll feel during the actual interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team or the council’s initiatives. This not only shows your enthusiasm for the role but also gives you a chance to assess if it’s the right fit for you.
