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- Tasks: Be the friendly face of our council, helping residents and visitors with their enquiries.
- Company: Join Hertsmere Borough Council, a supportive team dedicated to community service.
- Benefits: Enjoy 27-32 days annual leave, free gym membership, and cycle-to-work perks.
- Why this job: Make a real difference in your community while developing valuable customer service skills.
- Qualifications: Great communication skills and a passion for helping others are essential.
- Other info: Flexible working hours available in a dynamic, fast-paced environment.
An opportunity has arisen within our Customer Service team for a part-time Customer Service Adviser. In this front-facing role, you’ll be a key point of contact for residents and visitors, representing Hertsmere Borough Council with professionalism and empathy. You’ll handle a wide variety of enquiries across all council services by phone, email, and in person, delivering a high standard of customer service at all times. The role requires excellent interpersonal and communication skills, along with the ability to work independently, remain calm under pressure, and meet performance targets.
What we offer:
- 27 – 32 days annual leave (pro rata), depending on length of local government service
- All bank holidays off
- Free gym membership
- Cycle-to-Work scheme and free Beryl Bike rides for staff
- Employee Assistance Programme
This post is offered on a permanent, part-time basis, working 22.5 hours per week, Monday to Friday, 9.30am-2pm (other working pattern could potentially be considered by the manager, such as 3 full days per week, depending on business needs).
If you’re passionate about helping others and thrive in a fast-paced environment, we’d love to hear from you.
Closing Date: 10am, Monday 1st December
How to apply: Please apply online via the link provided. Please note, we do not accept CV’s submitted without a fully completed online application form.
Customer Service Adviser (Part Time) in Borehamwood employer: Hertsmere
Contact Detail:
Hertsmere Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Adviser (Part Time) in Borehamwood
✨Tip Number 1
Get to know the company! Research Hertsmere Borough Council and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about interacting with residents and visitors, try role-playing common customer service scenarios with a friend. This will help you feel more confident and prepared for any questions they might throw your way.
✨Tip Number 3
Be ready to showcase your empathy! Think of examples from your past experiences where you've helped someone in need or resolved a difficult situation. This will demonstrate your ability to handle enquiries with professionalism and care.
✨Tip Number 4
Don’t forget to apply through our website! It’s super important to fill out the online application form completely. This shows that you’re serious about the position and helps us get to know you better right from the start.
We think you need these skills to ace Customer Service Adviser (Part Time) in Borehamwood
Some tips for your application 🫡
Show Your Passion: When filling out your application, let your enthusiasm for helping others shine through. We want to see that you genuinely care about providing excellent customer service and making a difference in the community.
Tailor Your Responses: Make sure to customise your answers to reflect the skills and experiences that match the role. Highlight your interpersonal and communication skills, as these are key for us in this front-facing position.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your responses are easy to read. This will help us understand your qualifications quickly.
Apply Through Our Website: Remember, we only accept applications through our website, so make sure you complete the online application form fully. Don’t forget to double-check everything before hitting submit!
How to prepare for a job interview at Hertsmere
✨Know Your Stuff
Before the interview, make sure you understand Hertsmere Borough Council's services and values. Familiarise yourself with common customer service scenarios they might face. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Empathy
As a Customer Service Adviser, empathy is key. Prepare examples from your past experiences where you've successfully handled difficult situations or provided exceptional support. This will demonstrate your ability to connect with residents and visitors on a personal level.
✨Practice Calmness Under Pressure
Think of times when you've had to stay calm in stressful situations. During the interview, you might be asked how you would handle a challenging customer. Share specific strategies you use to maintain composure and resolve issues effectively.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, performance targets, or training opportunities. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.