At a Glance
- Tasks: Supervise advice sessions and support a team in delivering impactful community services.
- Company: Join Citizens Advice Hertsmere, a place where you can truly make a difference.
- Benefits: Enjoy competitive salary, 6 weeks annual leave, and workplace pension.
- Other info: Flexible working conditions with opportunities for personal and professional growth.
- Why this job: Help individuals navigate challenges while developing valuable skills in a supportive environment.
- Qualifications: Experience in supervising advice sessions or delivering generalist/specialist advice is essential.
The predicted salary is between 30000 - 40000 £ per year.
We are currently looking to recruit an Advice Session Supervisor. Experience in this role would be beneficial, but we will accept a Trainee Post for the right candidate. Working at Citizens Advice Hertsmere offers many rewarding benefits, both personally and professionally. It provides the opportunity to make a real difference in people's lives by helping individuals navigate challenges such as debt, housing, employment, and legal issues. This work can be highly fulfilling, as you directly support members of your community during difficult times. It also helps develop valuable skills, including communication, problem-solving, empathy, and teamwork, which are useful in many career paths. Additionally, Citizens Advice Hertsmere provides training and ongoing support, creating a positive and inclusive environment where staff and volunteers can grow in confidence and knowledge. Overall, this is a meaningful role that combines community impact with personal development.
Location: Hertsmere including Bushey and Potters Bar
Role Purpose: To supervise the delivery of high-quality advice services across multiple channels (face-to-face, telephone, email, webchat), ensuring that clients receive accurate, timely, and empathetic support. The Advice Session Supervisor will lead and support a team of advisers and volunteers, uphold Citizens Advice standards, and contribute to service development and quality assurance.
Key Responsibilities:
- Session Supervision: Oversee daily advice sessions, ensuring smooth operation and effective client service. Provide real-time support and guidance to advisers and volunteers. Manage session logistics including rota coordination and resource allocation. Assisting with call back and responding to email enquiries.
- Quality Assurance: Conduct case checks and file reviews in line with Citizens Advice quality standards. Identify and address advice quality issues and training needs. Support continuous improvement through feedback and coaching.
- Staff and Volunteer Support: Assist in the induction, training, and development of new and existing volunteers and staff. Provide mentoring and technical support to ensure competence and confidence.
- Service Monitoring and Reporting: Monitor service delivery against KPIs and targets. Support the Advice Services Manager in identifying trends and service gaps.
- Research and Campaigns: Encourage and support the collection of evidence for social policy work. Promote awareness of local and national campaigns.
Person Specification:
Essential Criteria: Proven experience supervising advice sessions or delivering generalist/specialist advice. Strong working knowledge of key advice areas (e.g., welfare benefits, housing, debt). Ability to meet Citizens Advice competence requirements. Excellent interpersonal, communication, and organisational skills. Commitment to equality, diversity, and inclusion.
Desirable Criteria: Experience working within the Citizens Advice network. Familiarity with Citizens Advice case management and quality assurance systems. Ability to adapt to changing service needs and work flexibly.
Working Conditions and Benefits: Competitive Salary, 6 weeks annual leave, Workplace Pension, Contractual Sick Pay, Free Parking.
Training Supervisor employer: Hertsmere Citizens Advice
Citizens Advice Hertsmere is an exceptional employer that offers a fulfilling opportunity to make a tangible difference in the lives of individuals facing various challenges. With a strong commitment to employee development, you will benefit from comprehensive training and ongoing support in a positive and inclusive work environment. Located in Hertsmere, including Bushey and Potters Bar, this role not only allows you to enhance your skills in communication and problem-solving but also provides a chance to contribute to meaningful community impact.
StudySmarter Expert Advice🤫
We think this is how you could land Training Supervisor
✨Tip Number 1
Network like a pro! Reach out to people in your field, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Practice makes perfect! Before any interview, do some mock sessions with friends or family. This will help you articulate your experience and show off those communication skills that are key for the Advice Session Supervisor role.
✨Tip Number 3
Be proactive! Don’t just wait for job postings; reach out to organisations you admire, like Citizens Advice Hertsmere. Express your interest and ask about potential opportunities – it shows initiative and enthusiasm!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. It’s also a chance to reiterate your passion for helping others and your fit for the role.
We think you need these skills to ace Training Supervisor
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the role of Advice Session Supervisor. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Skills:Don’t just list your skills; give examples of how you've used them in past roles. Whether it’s communication, problem-solving, or teamwork, we want to see how you’ve made a difference in your previous positions.
Be Genuine:Let your personality shine through! We value empathy and a genuine desire to help others, so share your motivations for wanting to join Citizens Advice Hertsmere and how you can contribute to our mission.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Hertsmere Citizens Advice
✨Know Your Stuff
Make sure you brush up on key advice areas like welfare benefits, housing, and debt. Familiarise yourself with the Citizens Advice standards and how they apply to the role of an Advice Session Supervisor. This will show that you're not just interested in the job, but that you understand the impact it has on the community.
✨Showcase Your Leadership Skills
As a supervisor, you'll need to lead a team of advisers and volunteers. Prepare examples from your past experiences where you've successfully managed a team or provided support and guidance. Highlight your ability to mentor and develop others, as this is crucial for the role.
✨Emphasise Empathy and Communication
This role requires excellent interpersonal skills. Be ready to discuss how you've effectively communicated with clients or team members in challenging situations. Share specific instances where your empathy made a difference in resolving issues or supporting someone in need.
✨Prepare Questions
Interviews are a two-way street! Think of insightful questions to ask about the team dynamics, training opportunities, and how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
