At a Glance
- Tasks: Supervise advice sessions and support a team in delivering impactful community services.
- Company: Citizens Advice Hertsmere, dedicated to making a difference in people's lives.
- Benefits: Competitive salary, 6 weeks annual leave, workplace pension, and free parking.
- Other info: Join a positive team focused on community support and personal growth.
- Why this job: Make a real impact while developing valuable skills in a supportive environment.
- Qualifications: Experience in supervising advice sessions or delivering generalist/specialist advice is essential.
The predicted salary is between 30000 - 40000 £ per year.
We are currently looking to recruit an Advice Session Supervisor. Experience in this role would be beneficial, but we will accept a Trainee Post for the right candidate. Working at Citizens Advice Hertsmere offers many rewarding benefits, both personally and professionally. It provides the opportunity to make a real difference in people’s lives by helping individuals navigate challenges such as debt, housing, employment, and legal issues. This work can be highly fulfilling, as you directly support members of your community during difficult times. It also helps develop valuable skills, including communication, problem-solving, empathy, and teamwork, which are useful in many career paths. Additionally, Citizens Advice Hertsmere provides training and ongoing support, creating a positive and inclusive environment where staff and volunteers can grow in confidence and knowledge. Overall, this is a meaningful role that combines community impact with personal development.
Role Purpose
To supervise the delivery of high-quality advice services across multiple channels (face-to-face, telephone, email, webchat), ensuring that clients receive accurate, timely, and empathetic support. The Advice Session Supervisor will lead and support a team of advisers and volunteers, uphold Citizens Advice standards, and contribute to service development and quality assurance.
Key Responsibilities
- Session Supervision
- Oversee daily advice sessions, ensuring smooth operation and effective client service.
- Provide real-time support and guidance to advisers and volunteers.
- Manage session logistics including rota coordination and resource allocation.
- Assisting with call back and responding to email enquiries.
- Quality Assurance
- Conduct case checks and file reviews in line with Citizens Advice quality standards.
- Identify and address advice quality issues and training needs.
- Support continuous improvement through feedback and coaching.
- Staff and Volunteer Support
- Assist in the induction, training, and development of new and existing volunteers and staff.
- Provide mentoring and technical support to ensure competence and confidence.
- Service Monitoring and Reporting
- Monitor service delivery against KPIs and targets.
- Support the Advice Services Manager in identifying trends and service gaps.
- Research and Campaigns
- Encourage and support the collection of evidence for social policy work.
- Promote awareness of local and national campaigns.
Person Specification
Essential Criteria
- Proven experience supervising advice sessions or delivering generalist/specialist advice.
- Strong working knowledge of key advice areas (e.g., welfare benefits, housing, debt).
- Ability to meet Citizens Advice competence requirements.
- Excellent interpersonal, communication, and organisational skills.
- Commitment to equality, diversity, and inclusion.
Desirable Criteria
- Experience working within the Citizens Advice network.
- Familiarity with Citizens Advice case management and quality assurance systems.
- Ability to adapt to changing service needs and work flexibly.
Working Conditions and Benefits
- Competitive Salary
- 6 weeks annual leave
- Workplace Pension
- Contractual Sick Pay
- Free Parking
Performance Supervisor employer: Hertsmere Citizens Advice
Citizens Advice Hertsmere is an exceptional employer that offers a fulfilling opportunity to make a tangible difference in the lives of individuals facing various challenges. With a strong commitment to employee growth, the organisation provides comprehensive training and support in a positive and inclusive work environment, ensuring that staff and volunteers develop valuable skills while contributing to their community. Located in Hertsmere, including Bushey and Potters Bar, employees enjoy competitive salaries, generous annual leave, and additional benefits such as free parking, making it an attractive place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Performance Supervisor
✨Tip Number 1
Network like a pro! Reach out to people in your field, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to the role. Think about how your skills in communication and problem-solving can shine through. We want you to feel confident and ready to impress!
✨Tip Number 3
Show your passion for helping others! When you get the chance to chat with potential employers, share your experiences and why you’re drawn to roles that make a difference in the community. It’s all about that personal touch!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged with our mission.
We think you need these skills to ace Performance Supervisor
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the role of Advice Session Supervisor. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Skills:Don’t just list your skills; give examples of how you've used them in real situations. Whether it's communication, problem-solving, or teamwork, we want to see how you’ve made a difference in past roles.
Be Genuine:Let your personality shine through! We value authenticity, so share your passion for helping others and why you want to join our team at Citizens Advice Hertsmere. A personal touch can make all the difference.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our organisation there!
How to prepare for a job interview at Hertsmere Citizens Advice
✨Know Your Stuff
Make sure you brush up on key advice areas like welfare benefits, housing, and debt. Familiarise yourself with the Citizens Advice standards and how they apply to the role of an Advice Session Supervisor. This will show that you're not just interested in the job, but that you understand the impact it has on the community.
✨Showcase Your Leadership Skills
As a supervisor, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully managed a team or supported others. Highlight your ability to provide real-time guidance and support, as well as how you've handled challenges in a supervisory capacity.
✨Emphasise Empathy and Communication
This role is all about helping people through tough times, so be ready to discuss how you approach client interactions. Share specific instances where your communication skills made a difference, and demonstrate your commitment to empathy and understanding in your responses.
✨Prepare Questions
Interviews are a two-way street! Think of insightful questions to ask about the team dynamics, training opportunities, and how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
