At a Glance
- Tasks: Supervise advice sessions and support a team in delivering impactful community services.
- Company: Join Citizens Advice Hertsmere, a place where your work truly matters.
- Benefits: Enjoy competitive salary, 6 weeks annual leave, and workplace pension.
- Other info: Inclusive environment with training and ongoing support for personal growth.
- Why this job: Make a real difference in people's lives while developing valuable skills.
- Qualifications: Experience in supervising advice sessions or delivering generalist/specialist advice is essential.
The predicted salary is between 30000 - 40000 £ per year.
We are currently looking to recruit an Advice Session Supervisor. Experience in this role would be beneficial, but we will accept a Trainee Post for the right candidate. Working at Citizens Advice Hertsmere offers many rewarding benefits, both personally and professionally. It provides the opportunity to make a real difference in people’s lives by helping individuals navigate challenges such as debt, housing, employment, and legal issues. This work can be highly fulfilling, as you directly support members of your community during difficult times. It also helps develop valuable skills, including communication, problem-solving, empathy, and teamwork, which are useful in many career paths. Additionally, Citizens Advice Hertsmere provides training and ongoing support, creating a positive and inclusive environment where staff and volunteers can grow in confidence and knowledge. Overall, this is a meaningful role that combines community impact with personal development.
Role Purpose
To supervise the delivery of high-quality advice services across multiple channels (face-to-face, telephone, email, webchat), ensuring that clients receive accurate, timely, and empathetic support. The Advice Session Supervisor will lead and support a team of advisers and volunteers, uphold Citizens Advice standards, and contribute to service development and quality assurance.
Key Responsibilities
- Session Supervision
- Oversee daily advice sessions, ensuring smooth operation and effective client service.
- Provide real-time support and guidance to advisers and volunteers.
- Manage session logistics including rota coordination and resource allocation.
- Assisting with call back and responding to email enquiries.
- Quality Assurance
- Conduct case checks and file reviews in line with Citizens Advice quality standards.
- Identify and address advice quality issues and training needs.
- Support continuous improvement through feedback and coaching.
- Staff and Volunteer Support
- Assist in the induction, training, and development of new and existing volunteers and staff.
- Provide mentoring and technical support to ensure competence and confidence.
- Service Monitoring and Reporting
- Monitor service delivery against KPIs and targets.
- Support the Advice Services Manager in identifying trends and service gaps.
- Research and Campaigns
- Encourage and support the collection of evidence for social policy work.
- Promote awareness of local and national campaigns.
Person Specification
Essential Criteria
- Proven experience supervising advice sessions or delivering generalist/specialist advice.
- Strong working knowledge of key advice areas (e.g., welfare benefits, housing, debt).
- Ability to meet Citizens Advice competence requirements.
- Excellent interpersonal, communication, and organisational skills.
- Commitment to equality, diversity, and inclusion.
Desirable Criteria
- Experience working within the Citizens Advice network.
- Familiarity with Citizens Advice case management and quality assurance systems.
- Ability to adapt to changing service needs and work flexibly.
Working Conditions and Benefits
- Competitive Salary
- 6 weeks annual leave
- Workplace Pension
- Contractual Sick Pay
- Free Parking
Housing Works Supervisor employer: Hertsmere Citizens Advice
Citizens Advice Hertsmere is an exceptional employer that offers a fulfilling opportunity to make a tangible difference in the lives of individuals facing various challenges. With a strong commitment to employee growth, the organisation provides comprehensive training and ongoing support in a positive and inclusive work environment. Located in Hertsmere, including Bushey and Potters Bar, employees benefit from competitive salaries, generous annual leave, and a workplace pension, all while contributing to meaningful community impact.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Works Supervisor
✨Tip Number 1
Network like a pro! Reach out to people in your field, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Practice makes perfect! Before any interview, do a mock session with a friend or family member. This will help you articulate your thoughts clearly and boost your confidence when it’s time to shine.
✨Tip Number 3
Tailor your approach! Research the organisation and understand their values. When you apply through our website, make sure to highlight how your skills align with their mission and how you can contribute to their community impact.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Housing Works Supervisor
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the role of Advice Session Supervisor. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Skills:Don’t just list your skills; give examples of how you've used them in real situations. Whether it's problem-solving or teamwork, we want to see how you’ve made a difference in past roles.
Be Authentic:Let your personality shine through! We value empathy and communication, so share your passion for helping others and why you want to join our team at Citizens Advice Hertsmere.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at Hertsmere Citizens Advice
✨Know Your Stuff
Make sure you brush up on key advice areas like welfare benefits, housing, and debt. Familiarise yourself with the Citizens Advice standards and how they apply to the role of an Advice Session Supervisor. This will show that you're not just interested in the job, but that you understand the impact it has on the community.
✨Showcase Your Leadership Skills
Since this role involves supervising a team, be ready to discuss your experience in leading and supporting others. Think of specific examples where you've provided guidance or training, and how you’ve helped your team overcome challenges. This will demonstrate your capability to manage and inspire others.
✨Emphasise Empathy and Communication
This position is all about helping people through tough times, so highlight your interpersonal skills. Prepare to share stories that showcase your ability to communicate effectively and empathetically with clients and colleagues alike. This will help convey your commitment to providing high-quality support.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving abilities and decision-making skills. Think about potential challenges you might encounter in the role and how you would handle them. This will show that you’re proactive and prepared for the realities of the job.
