At a Glance
- Tasks: Supervise advice sessions and support a team in delivering impactful community services.
- Company: Join Citizens Advice Hertsmere, a place where your work truly matters.
- Benefits: Enjoy competitive salary, 6 weeks annual leave, and workplace pension.
- Other info: Inclusive environment with training and ongoing support for personal growth.
- Why this job: Make a real difference in people's lives while developing valuable skills.
- Qualifications: Experience in supervising advice sessions or delivering generalist/specialist advice is essential.
The predicted salary is between 30000 - 40000 £ per year.
We are currently looking to recruit an Advice Session Supervisor. Experience in this role would be beneficial, but we will accept a Trainee Post for the right candidate. Working at Citizens Advice Hertsmere offers many rewarding benefits, both personally and professionally. It provides the opportunity to make a real difference in people’s lives by helping individuals navigate challenges such as debt, housing, employment, and legal issues. This work can be highly fulfilling, as you directly support members of your community during difficult times. It also helps develop valuable skills, including communication, problem-solving, empathy, and teamwork, which are useful in many career paths. Additionally, Citizens Advice Hertsmere provides training and ongoing support, creating a positive and inclusive environment where staff and volunteers can grow in confidence and knowledge. Overall, this is a meaningful role that combines community impact with personal development.
Role Purpose
To supervise the delivery of high-quality advice services across multiple channels (face-to-face, telephone, email, webchat), ensuring that clients receive accurate, timely, and empathetic support. The Advice Session Supervisor will lead and support a team of advisers and volunteers, uphold Citizens Advice standards, and contribute to service development and quality assurance.
Key Responsibilities
- Session Supervision
Oversee daily advice sessions, ensuring smooth operation and effective client service. Provide real-time support and guidance to advisers and volunteers. Manage session logistics including rota coordination and resource allocation. Assisting with call back and responding to email enquiries. - Quality Assurance
Conduct case checks and file reviews in line with Citizens Advice quality standards. Identify and address advice quality issues and training needs. Support continuous improvement through feedback and coaching. - Staff and Volunteer Support
Assist in the induction, training, and development of new and existing volunteers and staff. Provide mentoring and technical support to ensure competence and confidence. - Service Monitoring and Reporting
Monitor service delivery against KPIs and targets. Support the Advice Services Manager in identifying trends and service gaps. - Research and Campaigns
Encourage and support the collection of evidence for social policy work. Promote awareness of local and national campaigns.
Person Specification
Essential Criteria
Proven experience supervising advice sessions or delivering generalist/specialist advice. Strong working knowledge of key advice areas (e.g., welfare benefits, housing, debt). Ability to meet Citizens Advice competence requirements. Excellent interpersonal, communication, and organisational skills. Commitment to equality, diversity, and inclusion.
Desirable Criteria
Experience working within the Citizens Advice network. Familiarity with Citizens Advice case management and quality assurance systems. Ability to adapt to changing service needs and work flexibly.
Working Conditions and Benefits
Competitive Salary, 6 weeks annual leave, Workplace Pension, Contractual Sick Pay, Free Parking.
Housing Supervisor employer: Hertsmere Citizens Advice
Citizens Advice Hertsmere is an exceptional employer that offers a fulfilling opportunity to make a tangible difference in the lives of individuals facing various challenges. With a strong commitment to employee development, the organisation provides comprehensive training and ongoing support in a positive and inclusive work environment. Located in Hertsmere, including Bushey and Potters Bar, employees enjoy competitive salaries, generous annual leave, and a workplace pension, all while contributing to meaningful community impact.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Supervisor
✨Tip Number 1
Network like a pro! Reach out to people in the housing and advice sectors, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to advice services. Think about your experiences and how they relate to the role of Advice Session Supervisor. We recommend doing mock interviews with friends or family to boost your confidence.
✨Tip Number 3
Showcase your passion for helping others! When you get the chance to chat with potential employers, share stories that highlight your empathy and problem-solving skills. This will help them see how you can make a real difference in the community.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team at Citizens Advice Hertsmere.
We think you need these skills to ace Housing Supervisor
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Advice Session Supervisor role. Highlight your relevant experience in supervising advice sessions or delivering advice, and don’t forget to mention your knowledge of key areas like housing and debt!
Showcase Your Skills:We want to see your excellent interpersonal and communication skills shine through. Use specific examples from your past experiences to demonstrate how you've effectively supported teams or clients, and how you’ve contributed to a positive environment.
Be Authentic:Let your personality come through in your application! We value empathy and a commitment to equality, diversity, and inclusion, so share your passion for helping others and making a difference in the community.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this meaningful role at Citizens Advice Hertsmere.
How to prepare for a job interview at Hertsmere Citizens Advice
✨Know Your Stuff
Make sure you brush up on key advice areas like welfare benefits, housing, and debt. Familiarise yourself with the Citizens Advice standards and how they apply to the role of an Advice Session Supervisor. This will show that you're not just interested in the job, but that you understand the impact it has on the community.
✨Showcase Your Leadership Skills
As a supervisor, you'll need to lead a team of advisers and volunteers. Think of examples from your past experiences where you've successfully managed a team or provided support. Be ready to discuss how you can motivate others and ensure high-quality service delivery.
✨Emphasise Empathy and Communication
This role is all about helping people through tough times, so be prepared to demonstrate your empathy and communication skills. Share stories that highlight your ability to connect with clients and provide them with the support they need, whether face-to-face or through other channels.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training and support available for new staff and volunteers, or ask about the current challenges the team is facing. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.
