At a Glance
- Tasks: Supervise advice sessions and support a team in delivering impactful community services.
- Company: Join Citizens Advice Hertsmere, a place where your work truly matters.
- Benefits: Enjoy competitive salary, 6 weeks annual leave, and a supportive work environment.
- Other info: Flexible working conditions and opportunities for personal growth await you.
- Why this job: Make a real difference in people's lives while developing valuable skills.
- Qualifications: Experience in supervising advice sessions or delivering generalist/specialist advice is essential.
We are currently looking to recruit an Advice Session Supervisor. Experience in this role would be beneficial, but we will accept a Trainee Post for the right candidate. All potential candidates should read through the following details of this job with care before making an application. Working at Citizens Advice Hertsmere offers many rewarding benefits, both personally and professionally. It provides the opportunity to make a real difference in people’s lives by helping individuals navigate challenges such as debt, housing, employment, and legal issues. This work can be highly fulfilling, as you directly support members of your community during difficult times. It also helps develop valuable skills, including communication, problem-solving, empathy, and teamwork, which are useful in many career paths. Additionally, Citizens Advice Hertsmere provides training and ongoing support, creating a positive and inclusive environment where staff and volunteers can grow in confidence and knowledge. Overall, this is a meaningful role that combines community impact with personal development.
Location: Hertsmere including Bushey and Potters Bar
Role Purpose: To supervise the delivery of high-quality advice services across multiple channels (face-to-face, telephone, email, webchat), ensuring that clients receive accurate, timely, and empathetic support. The Advice Session Supervisor will lead and support a team of advisers and volunteers, uphold Citizens Advice standards, and contribute to service development and quality assurance.
Key Responsibilities:
- Session Supervision: Oversee daily advice sessions, ensuring smooth operation and effective client service. Provide real-time support and guidance to advisers and volunteers. Manage session logistics including rota coordination and resource allocation. Assisting with call back and responding to email enquiries.
- Quality Assurance: Conduct case checks and file reviews in line with Citizens Advice quality standards. Identify and address advice quality issues and training needs. Support continuous improvement through feedback and coaching.
- Staff and Volunteer Support: Assist in the induction, training, and development of new and existing volunteers and staff. Provide mentoring and technical support to ensure competence and confidence.
- Service Monitoring and Reporting: Monitor service delivery against KPIs and targets. Support the Advice Services Manager in identifying trends and service gaps.
- Research and Campaigns: Encourage and support the collection of evidence for social policy work. Promote awareness of local and national campaigns.
Person Specification:
Essential Criteria:
- Proven experience supervising advice sessions or delivering generalist/specialist advice.
- Strong working knowledge of key advice areas (e.g., welfare benefits, housing, debt).
- Ability to meet Citizens Advice competence requirements.
- Excellent interpersonal, communication, and organisational skills.
- Commitment to equality, diversity, and inclusion.
Desirable Criteria:
- Experience working within the Citizens Advice network.
- Familiarity with Citizens Advice case management and quality assurance systems.
- Ability to adapt to changing service needs and work flexibly.
Working Conditions and Benefits:
- Competitive Salary
- 6 weeks annual leave
- Workplace Pension
- Contractual Sick Pay
- Free Parking
Advice Session Supervisor employer: Hertsmere Citizens Advice
Citizens Advice Hertsmere is an exceptional employer that offers a fulfilling opportunity to make a tangible difference in the lives of individuals facing various challenges. With a strong commitment to employee development, the organisation provides comprehensive training and ongoing support in a positive and inclusive work environment. Located in Hertsmere, including Bushey and Potters Bar, employees enjoy competitive salaries, generous annual leave, and a workplace culture that values empathy, teamwork, and community impact.
StudySmarter Expert Advice🤫
We think this is how you could land Advice Session Supervisor
✨Tip Number 1
Network like a pro! Reach out to people in your field, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to the Advice Session Supervisor role. Role-play with a friend or use online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your passion for helping others! During interviews, share specific examples of how you've made a difference in people's lives. This will highlight your empathy and commitment to community support.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Citizens Advice Hertsmere.
We think you need these skills to ace Advice Session Supervisor
Some tips for your application 🫡
Read the Job Description Carefully:Before you dive into your application, take a good look at the job description. We want to see that you understand what the role of Advice Session Supervisor entails and how your experience aligns with it. Highlighting relevant skills will make your application stand out!
Showcase Your Experience:Whether you're applying for the supervisor role or the trainee post, make sure to showcase any relevant experience you have. Talk about your previous roles, especially if you've supervised teams or provided advice. We love seeing how your background can contribute to our mission!
Be Yourself:We’re all about authenticity here at StudySmarter. When writing your application, let your personality shine through! Share your passion for helping others and how you connect with the community. This is your chance to show us why you’d be a great fit for our team.
Apply Through Our Website:Once you’ve polished your application, make sure to submit it through our website. It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our awesome team!
How to prepare for a job interview at Hertsmere Citizens Advice
✨Know Your Stuff
Make sure you brush up on key advice areas like welfare benefits, housing, and debt. Familiarise yourself with the Citizens Advice standards and how they apply to the role of an Advice Session Supervisor. This will show that you're not just interested in the job, but that you understand the impact it has on the community.
✨Showcase Your Leadership Skills
As a supervisor, you'll be leading a team of advisers and volunteers. Prepare examples from your past experiences where you've successfully managed a team or provided support and guidance. Highlight your ability to mentor others and ensure quality service delivery.
✨Emphasise Empathy and Communication
This role is all about helping people through tough times, so be ready to discuss how you approach client interactions. Share specific instances where your communication skills made a difference, and demonstrate your commitment to equality, diversity, and inclusion in your responses.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training and support available for new staff and volunteers, or ask about the current challenges the team is facing. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.
