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For Companies At a Glance
- Tasks: Be the friendly face of Hertsmere Borough Council, helping residents and visitors with their enquiries.
- Company: Join a supportive team at Hertsmere Borough Council, dedicated to serving the community.
- Benefits: Enjoy generous annual leave, free gym membership, and wellbeing perks.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Strong communication skills and a passion for helping others are essential.
- Other info: Fast-paced environment with opportunities for personal growth and development.
The predicted salary is between 28800 - 48000 £ per year.
Overview
An opportunity has arisen within our Customer Service team for a Customer Service Adviser. In this front-facing role, you\’ll be a key point of contact for residents and visitors, representing Hertsmere Borough Council with professionalism and empathy.
You\’ll handle a wide variety of enquiries across all council services by phone, email, and in person, delivering a high standard of customer service at all times. The role requires excellent interpersonal and communication skills, along with the ability to work independently, remain calm under pressure, and meet performance targets. If you\’re passionate about helping others and thrive in a fast-paced environment, we\’d love to hear from you.
Responsibilities
- Handle a wide variety of enquiries across all council services by phone, email, and in person, delivering a high standard of customer service at all times.
- Be a key point of contact for residents and visitors and represent Hertsmere Borough Council with professionalism and empathy.
Qualifications/Requirements
- Excellent interpersonal and communication skills.
- Ability to work independently, remain calm under pressure, and meet performance targets.
- Passion for helping others and thriving in a fast-paced environment.
Benefits
- 27 – 32 days annual leave (pro rata), depending on length of local government service
- All bank holidays off
- Local Government Pension Scheme
- Free gym membership
- Cycle-to-Work scheme and free Beryl Bike rides for staff
- Free wellbeing benefits (including lunchtime yoga, flu jabs, and health MOTs)
- Employee Assistance Programme
- This post is offered on a Fixed Term Contract for 12 months, Full Time (36 hours per week)
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Customer Service Adviser employer: Hertsmere Borough Council
Contact Detail:
Hertsmere Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Adviser
✨Tip Number 1
Get to know the company! Research Hertsmere Borough Council and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about interacting with residents and visitors, try role-playing common customer service scenarios with a friend. This will help you stay calm under pressure and respond effectively during the real deal.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights into the company culture and expectations. They might even share tips on how to ace the interview process!
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows that you're proactive and keen to join our team at StudySmarter, which is always a bonus!
We think you need these skills to ace Customer Service Adviser
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for helping others shine through. We want to see how you connect with the role and why you’re excited about being a Customer Service Adviser at Hertsmere Borough Council.
Tailor Your Application: Make sure to tailor your application to highlight your interpersonal and communication skills. Use examples from your past experiences that demonstrate how you’ve handled enquiries or worked under pressure, as this is key for us.
Be Professional Yet Approachable: Remember, you’ll be representing Hertsmere Borough Council, so keep your tone professional but friendly. We want to see that you can balance professionalism with empathy in your written application.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Hertsmere Borough Council
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Adviser and the services offered by Hertsmere Borough Council. Familiarise yourself with common enquiries and think about how you would handle them. This will show your genuine interest and preparedness.
✨Showcase Your Empathy
Since this role requires a lot of interaction with residents and visitors, be ready to demonstrate your empathy and communication skills. Prepare examples from your past experiences where you successfully helped someone in need or resolved a difficult situation.
✨Stay Calm Under Pressure
Interviews can be nerve-wracking, but remember that staying calm is key. Practice answering questions under timed conditions or with a friend to simulate pressure. This will help you articulate your thoughts clearly during the actual interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team, the council's goals, or the challenges they face. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.