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- Tasks: Support individuals facing homelessness and help them secure long-term housing.
- Company: Compassionate Housing team dedicated to eradicating rough sleeping.
- Benefits: Generous leave, pension scheme, free gym membership, and wellbeing perks.
- Why this job: Make a real difference in people's lives while working in a supportive environment.
- Qualifications: Experience in customer-facing roles and understanding of homelessness issues.
- Other info: Flexible hybrid working and opportunities for personal growth.
The predicted salary is between 30000 - 42000 £ per year.
Are you passionate about making a real difference to people’s lives? As our Rough Sleeping & Tenancy Support Officer, you will join a proactive and compassionate Housing team committed to preventing homelessness and eradicating rough sleeping across the borough. This is a varied, community-based role where no two days are the same, from outreach visits and partnership meetings to supporting individuals into long-term housing.
We offer a supportive and inclusive team culture where collaboration, shared learning and new ideas are encouraged. In this frontline role, you will provide outreach to rough sleepers, including responding to StreetLink notifications, coordinating multi-disciplinary meetings and supporting our No Second Night Out and supported housing pathways. You will deliver specialist housing advice to single people with complex needs, support them to sustain temporary accommodation and help them move into longer-term housing.
You will contribute to early intervention and prevention work, support homelessness applications, use tools such as the Homelessness Outcomes Star to implement tailored support plans, and help reduce reliance on temporary accommodation. We are looking for a resilient and empathetic individual with experience in a customer-facing or housing role and an understanding of homelessness and tenancy sustainment.
You will have strong communication and negotiation skills, the ability to manage complex situations and a commitment to safeguarding and equality. Organised and outcome-focused, you will be confident working independently while building effective partnerships. We welcome applications from candidates of all backgrounds who share our commitment to supporting vulnerable residents.
The post is offered as a 3 year fixed term contract, full time (36 hours per week). Benefits include:
- 27 – 32 days annual leave (depending on length of Local Gvt Service) - plus all bank holidays
- Local government pension scheme
- Flexi-Leave - accrue extra hours & exchange for up to 2 days leave per month
- Free gym membership
- Cycle schemes (Cycle to Work Scheme and free Beryl Bike rides for staff)
- Free wellbeing benefits (such as lunchtime yoga, flu jabs, health MOT)
- Employee Assistance Programme
The Council operates a hybrid working system where employees may work up to three days per week from home, depending on business needs.
Closing date: Monday 30 March, 10am. Please note: this vacancy may close early depending on the volume of suitable applications received, so we encourage you to apply at your earliest opportunity. No Agencies – Direct Applications Only.
Rough Sleeping and Tenancy Support Officer in Borehamwood employer: Hertsmere Borough Council
Contact Detail:
Hertsmere Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rough Sleeping and Tenancy Support Officer in Borehamwood
✨Tip Number 1
Get to know the organisation! Research their values and recent projects. When you show genuine interest in what they do, it’ll shine through in your conversations and make you stand out.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events related to homelessness and housing. Building relationships can give you insider info and even a foot in the door.
✨Tip Number 3
Prepare for the interview by practising common questions related to the role. Think about your experiences and how they relate to supporting vulnerable residents. We want you to feel confident and ready to showcase your skills!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Rough Sleeping and Tenancy Support Officer in Borehamwood
Some tips for your application 🫡
Show Your Passion: Make sure to express your passion for helping others in your application. We want to see how you connect with the mission of preventing homelessness and supporting vulnerable residents.
Tailor Your Experience: Highlight your relevant experience in customer-facing or housing roles. We’re looking for specific examples that demonstrate your understanding of homelessness and tenancy sustainment.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that showcase your communication skills, so avoid fluff and get straight to the good stuff!
Apply Early!: Don’t wait until the last minute to submit your application. We encourage you to apply through our website as soon as possible, especially since this vacancy may close early if we receive a lot of applications.
How to prepare for a job interview at Hertsmere Borough Council
✨Know Your Stuff
Make sure you understand the key issues surrounding homelessness and tenancy support. Familiarise yourself with local resources, policies, and the specific challenges faced by rough sleepers. This knowledge will help you demonstrate your passion and commitment during the interview.
✨Show Your Empathy
In a role focused on supporting vulnerable individuals, it's crucial to convey your empathy and understanding. Prepare examples from your past experiences where you've successfully supported someone in a difficult situation. This will highlight your ability to connect with clients on a personal level.
✨Demonstrate Team Spirit
Since this role involves collaboration with various stakeholders, be ready to discuss how you work within a team. Share instances where you've contributed to a team effort or facilitated partnerships. This will show that you value shared learning and can thrive in a supportive environment.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills and resilience. Think about potential challenges you might encounter in this role and how you would handle them. Practising these scenarios will help you articulate your thought process clearly during the interview.