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- Tasks: Lead a team in delivering top-notch customer service and support for finance-related transactions.
- Company: Join a specialist provider of vehicle finance, rental, and insurance products.
- Benefits: Enjoy a competitive salary, company car, and private healthcare.
- Why this job: Be part of a dynamic team that drives performance and fosters a customer-centric culture.
- Qualifications: Must have 12 months' experience managing a team in a Financial Services Contact Centre.
- Other info: This role is based in Slough and offers opportunities for personal and professional growth.
The predicted salary is between 28000 - 36000 £ per year.
Salary: 32k plus a car and private healthcare
Location: Slough
My client is a specialist provider of vehicle finance, rental and insurance products. They are looking for a Team Leader in Sales Support, Retailer Services and Credit Control.
About the Role:
Are you a confident leader with a passion for delivering exceptional customer service and driving performance? We are looking for a dynamic Team Leader to join our Retailer Services, Credit Control and Sales Support function. In this pivotal role, you’ll lead a team of specialists dedicated to supporting our retailer network and customers, ensuring timely and accurate service with a particular focus on finance-related transactions. Your leadership will directly contribute to a high-performance culture that delivers market-leading service, supports business growth, and continually improves processes.
Key Responsibilities:
- Lead, coach, and develop a team of Retailer Services, Credit Control and Sales Support Specialists.
- Motivate the team to meet and exceed departmental targets through regular one-to-ones and performance reviews.
- Foster a customer-centric culture and drive continuous service improvement.
- Act as the escalation point for unresolved queries from customers, retailers, or brokers.
- Collaborate across teams to resolve issues, share best practices, and eliminate inefficiencies.
- Ensure all operations are compliant with regulatory and internal policies.
- Monitor the quality of customer interactions and deliver performance reporting to management.
What We’re Looking For:
- A minimum of 12 months’ experience managing a team.
- Experience in a Financial Services Contact Centre environment is essential.
- A natural problem-solver with excellent communication and coaching skills.
- Strong attention to detail, time management, and the ability to prioritise.
- A hands-on approach to leadership with the confidence to make decisions.
For more information please contact Vicky.
Sales Support, Retailer services & Credit Control Team Leader employer: Herts Resourcing Group Ltd
Contact Detail:
Herts Resourcing Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support, Retailer services & Credit Control Team Leader
✨Tip Number 1
Familiarise yourself with the vehicle finance and insurance industry. Understanding the specific products and services offered will help you speak confidently about how your experience aligns with the role.
✨Tip Number 2
Highlight your leadership style during any discussions or interviews. Be prepared to share examples of how you've motivated teams in the past, especially in a customer service environment.
✨Tip Number 3
Demonstrate your problem-solving skills by preparing scenarios where you've successfully resolved customer issues or improved processes. This will show your potential employer that you can handle the challenges of the role.
✨Tip Number 4
Network with professionals in the financial services sector. Engaging with others in the industry can provide insights and potentially lead to referrals, making your application stand out.
We think you need these skills to ace Sales Support, Retailer services & Credit Control Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in team leadership, customer service, and financial services. Use specific examples that demonstrate your ability to manage a team and drive performance.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and leadership. Mention how your skills align with the key responsibilities of the role, such as motivating teams and improving processes.
Highlight Relevant Experience: In your application, emphasise your experience in a Financial Services Contact Centre environment. Discuss any specific achievements or projects that illustrate your problem-solving abilities and attention to detail.
Showcase Leadership Skills: Provide examples of how you've successfully led a team in the past. Include details about how you motivated your team, handled escalations, and contributed to a high-performance culture.
How to prepare for a job interview at Herts Resourcing Group Ltd
✨Showcase Your Leadership Skills
As a Team Leader, your ability to lead and motivate a team is crucial. Prepare examples of how you've successfully managed teams in the past, focusing on your coaching techniques and how you’ve driven performance.
✨Demonstrate Customer-Centric Thinking
This role requires a strong focus on customer service. Be ready to discuss how you've fostered a customer-centric culture in previous positions and share specific instances where you improved service delivery.
✨Highlight Problem-Solving Abilities
Given the nature of the role, being a natural problem-solver is key. Prepare to discuss challenges you've faced in a financial services environment and how you resolved them, particularly in relation to customer queries.
✨Emphasise Compliance and Quality Monitoring
Understanding compliance is essential for this position. Be prepared to talk about your experience with regulatory policies and how you've ensured quality in customer interactions in your previous roles.
