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- Tasks: Help customers navigate their vehicle finance agreements and provide top-notch support.
- Company: Dynamic automotive finance company with a focus on customer satisfaction.
- Benefits: £29k salary, car allowance, hybrid working, and great career development.
- Why this job: Join a team where your communication skills can shine and make a real difference.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Fast-paced environment with opportunities for growth and learning.
The predicted salary is between 23280 - 34560 £ per year.
End of Contract Customer Advisor
29k plus car allowance benefits and hybrid working.
Slough
We are seeking a customer-focused and proactive individual to manage customer interactions at the end of their vehicle finance agreements. The role involves handling inbound and outbound calls, advising customers on their end-of-contract options, and coordinating with dealerships to schedule appointments and support retention efforts. The successful candidate will be responsible for updating internal systems, ensuring regulatory compliance, and meeting performance targets.
Key Responsibilities:
- Advise customers on end-of-contract (EOC) options via phone and email
- Proactively contact customers nearing contract completion
- Coordinate with dealerships to facilitate appointments and vehicle returns or upgrades
- Accurately maintain contract and customer records in internal systems
- Ensure compliance with all relevant financial regulations and internal policies
- Meet quality, productivity, and customer satisfaction targets
Skills & Experience Required:
- Strong communication and negotiation skills
- Customer service experience, preferably in finance, automotive, or a regulated industry
- Ability to manage multiple tasks and meet deadlines in a fast-paced environment
- Competence with MS Excel, Word, and workflow management systems
- Minimum A-level education or equivalent
End Of Contract Specialist employer: HERTS RESOURCING GROUP LIMITED
Contact Detail:
HERTS RESOURCING GROUP LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land End Of Contract Specialist
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, try role-playing with a friend or family member. This will help you feel more confident when discussing end-of-contract options with potential customers.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace End Of Contract Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in finance or automotive. We want to see how your skills match the role, so don’t be shy about showcasing your communication and negotiation abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the End of Contract Specialist role. Be sure to mention your proactive approach and any relevant experience that aligns with our needs.
Showcase Your Skills: In your application, emphasise your ability to manage multiple tasks and meet deadlines. We love candidates who can thrive in a fast-paced environment, so share examples of how you've done this in the past!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at HERTS RESOURCING GROUP LIMITED
✨Know Your Stuff
Make sure you understand the ins and outs of end-of-contract options. Brush up on vehicle finance agreements and be ready to discuss how you would advise customers. This shows you're proactive and knowledgeable, which is exactly what they're looking for!
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice your communication skills. Think about how you would handle difficult conversations or negotiate with customers. A mock interview with a friend can help you refine your approach.
✨Familiarise Yourself with Compliance
Get to grips with the relevant financial regulations and internal policies that govern the industry. Being able to discuss compliance confidently will demonstrate your understanding of the role's responsibilities and show that you take regulatory matters seriously.
✨Demonstrate Your Customer Focus
Prepare examples from your past experience where you've gone above and beyond for customers. Highlighting your customer service experience, especially in finance or automotive sectors, will resonate well with the interviewers and show that you’re a great fit for their team.
