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- Tasks: Manage customer interactions at the end of vehicle finance agreements and advise on options.
- Company: Dynamic automotive finance company offering hybrid working.
- Benefits: £29k salary, car allowance, and flexible working arrangements.
- Why this job: Join a proactive team and help customers navigate their contract options.
- Qualifications: Strong communication skills and customer service experience required.
- Other info: Fast-paced environment with opportunities for growth and development.
The predicted salary is between 24000 - 36000 £ per year.
1 week ago Be among the first 25 applicants
End of Contract Customer Advisor
Base pay range
This range is provided by Herts Resourcing Group Limited. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
29k plus car allowance benefits and hybrid working.
Slough
We are seeking a customer-focused and proactive individual to manage customer interactions at the end of their vehicle finance agreements. The role involves handling inbound and outbound calls, advising customers on their end-of-contract options, and coordinating with dealerships to schedule appointments and support retention efforts. The successful candidate will be responsible for updating internal systems, ensuring regulatory compliance, and meeting performance targets.
Key Responsibilities
- Advise customers on end-of-contract (EOC) options via phone and email
- Proactively contact customers nearing contract completion
- Coordinate with dealerships to facilitate appointments and vehicle returns or upgrades
- Accurately maintain contract and customer records in internal systems
- Ensure compliance with all relevant financial regulations and internal policies
- Meet quality, productivity, and customer satisfaction targets
Skills & Experience Required
- Strong communication and negotiation skills
- Customer service experience, preferably in finance, automotive, or a regulated industry
- Ability to manage multiple tasks and meet deadlines in a fast-paced environment
- Competence with MS Excel, Word, and workflow management systems
- Minimum A-level education or equivalent
Seniority level
- Not Applicable
Employment type
- Full-time
Job function
- Customer Service
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End Of Contract Specialist employer: HERTS RESOURCING GROUP LIMITED
Contact Detail:
HERTS RESOURCING GROUP LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land End Of Contract Specialist
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be handling inbound and outbound calls, role-play with a friend or family member. This will help you feel more confident when discussing end-of-contract options with customers.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace End Of Contract Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in finance or automotive. We want to see how your skills match the role, so don’t be shy about showcasing your communication and negotiation abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the End Of Contract Specialist role. Share specific examples of how you've handled customer interactions and met targets in the past.
Showcase Your Tech Skills: Since the role involves using internal systems and MS Office, mention any relevant tech skills you have. If you’ve worked with workflow management systems before, let us know – it’ll give you an edge!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at HERTS RESOURCING GROUP LIMITED
✨Know Your Stuff
Make sure you understand the end-of-contract process and the options available to customers. Brush up on vehicle finance agreements and be ready to discuss how you would advise customers effectively.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice your communication skills. Think about how you can clearly explain complex information and handle difficult conversations with ease.
✨Demonstrate Proactivity
Be prepared to share examples of how you've taken initiative in previous roles. This could be anything from reaching out to customers before their contracts end to suggesting improvements in processes.
✨Familiarise Yourself with Compliance
Understand the importance of regulatory compliance in the finance and automotive sectors. Be ready to discuss how you would ensure adherence to these regulations while maintaining excellent customer service.
