At a Glance
- Tasks: Lead performance analysis and support strategic decision-making for SEND services.
- Company: Join Hertfordshire County Council's innovative Children's Services team.
- Benefits: Competitive salary, career development, and the chance to make a real impact.
- Other info: Opportunity for growth in a dynamic environment focused on service improvement.
- Why this job: Shape the future of SEND services while improving outcomes for children and young people.
- Qualifications: Strong analytical skills and experience with performance data required.
The predicted salary is between 35570 - 35570 £ per year.
The SEND Specialist Advice and Support Service (SEND SAS) is a countywide service within Hertfordshire County Council's Children's Services directorate. We support children and young people aged 0-25 with special educational needs and disabilities, their families, schools, colleges and educational settings across Hertfordshire. Our specialist teams provide advice, guidance, training and support across a range of Special Educational Needs and Disabilities (SEND) needs, helping improve inclusion, access and outcomes for children and young people. SEND SAS is entering an exciting phase of development as we continue to strengthen our performance culture, implement service improvements and contribute to wider SEND reforms and transformation across Hertfordshire. We are looking for an ambitious and analytical professional to help us drive this work forward.
This is an exciting opportunity to join the SEND SAS Leadership Team as our Performance and Monitoring Officer. You will play a critical role in supporting strategic decision-making across the service by leading the coordination, analysis and presentation of performance information, business intelligence and service improvement activity. Working closely with the Head of SEND SAS, Leadership Team colleagues, Business Intelligence teams and wider stakeholders, you will help ensure that data, performance information and stakeholder feedback are used effectively to shape services and improve outcomes for children and young people.
The role offers a varied portfolio of responsibilities including:
- Leading the development and maintenance of SEND SAS performance dashboards, reporting systems and management information.
- Analysing complex performance, service and stakeholder data to identify trends, risks, opportunities and areas for improvement.
- Coordinating service performance monitoring arrangements, leadership meetings and strategic planning processes.
- Supporting delivery of the SEND SAS Strategic Plan and monitoring progress against service priorities and key performance indicators.
- Producing high-quality reports, briefing papers and presentations for senior leaders and stakeholders.
- Monitoring service resources, budgets, traded activity and financial performance.
- Supporting service improvement projects, transformation programmes and SEND reforms.
- Coordinating stakeholder engagement activities, events, workshops and service development initiatives.
- Providing high-level business support to the Head of SEND SAS and Leadership Team.
This is a unique opportunity to influence strategic developments across a large countywide SEND service whilst developing your skills in performance management, business intelligence, planning and service improvement.
We are looking for a highly organised and motivated individual who enjoys turning data and information into meaningful insight that drives improvement. You will be confident working with complex information, engaging with a wide range of stakeholders and supporting senior leaders in a fast-paced environment. You will have:
- Experience of analysing, interpreting and presenting complex performance information.
- Advanced Excel skills and confidence working with large datasets.
- Experience of producing dashboards, reports and management information for senior leaders.
- Experience of developing or improving systems and processes.
- Strong analytical, problem-solving and organisational skills.
- Excellent written and verbal communication skills.
- The ability to present complex information clearly and confidently to a range of audiences.
- Experience of building effective relationships with internal and external stakeholders.
- Experience of supporting senior managers and balancing multiple priorities.
- Excellent attention to detail and a proactive approach to continuous improvement.
- The ability to work independently whilst contributing positively to wider team objectives.
It would be advantageous if you have:
- Experience of Power BI or other business intelligence tools.
- Experience within Children's Services, Education, SEND or Local Government.
- Knowledge of SEND legislation, policy and current reform developments.
- Experience of project coordination, transformation or service improvement work.
- Experience of budget monitoring and financial reporting.
- Experience of organising meetings, events, workshops or governance processes.
This is an opportunity to make a genuine difference to the lives of children and young people whilst helping shape the future direction of one of Hertfordshire's specialist SEND services. You will work alongside experienced educational leaders, contribute to strategic developments across Children's Services and play a key role in strengthening how we use performance intelligence, planning and improvement activity to deliver better outcomes. If you are passionate about data, performance, service improvement and making an impact, we would love to hear from you.
We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role. This job role is Level 8.
Hertfordshire County Council is undergoing Local Government Reorganisation (LGR), creating a unique opportunity to help shape the future of local services.
We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.
This role has been identified as requiring a Disclosure & Barring Service (DBS) check.
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post.
SEND SAS Performance and Monitoring Officer in Hemel Hempstead employer: Hertfordshire
Hertfordshire County Council is an excellent employer, offering a supportive work culture that prioritises employee wellbeing and professional development. As part of the Post Hospital Review Team in Hemel Hempstead, you will have the opportunity to make a meaningful impact on the lives of adults transitioning from hospital to community, while benefiting from a collaborative environment that encourages growth and innovation in health and social care.
StudySmarter Expert Advice🤫
We think this is how you could land SEND SAS Performance and Monitoring Officer in Hemel Hempstead
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Hertfordshire, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Hertfordshire and can help you get your foot in the door for these full-time public sector roles.
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We think you need these skills to ace SEND SAS Performance and Monitoring Officer in Hemel Hempstead
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Hertfordshire and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Hertfordshire
✨Get to Know Public Sector Values
Before your interview with Hertfordshire, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Hertfordshire.
