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- Tasks: Be the first point of contact for families, guiding them with warmth and professionalism.
- Company: Join a values-led care home part of a rapidly expanding family-owned group.
- Benefits: Competitive salary of £36,000 plus OTE of £6,500 and full training.
- Why this job: Make a real difference in families' lives during important moments.
- Qualifications: Excellent communication skills and experience in customer service or sales.
- Other info: Dynamic role covering two sites with strong community impact.
The predicted salary is between 36000 - 50400 £ per year.
We’re looking for a Dual Site Customer Relations Manager to cover two care homes in Hertfordshire: White House in Letchworth Garden City and Penrose Court in Biggleswade. With roughly 11 miles between the sites, you’ll split your time equally, ensuring each home offers a welcoming, informative, and supportive experience for families seeking care for their loved ones.
Locations covered: White House care home in Letchworth Garden City SG6 1QL & Penrose Court care home in Biggleswade SG18 8UA
Reporting to: Regional Director
What You’ll Be Doing:
- Be the first point of contact for families, providing expert guidance with warmth and professionalism.
- Build strong local knowledge and networks to connect families to the care they need.
- Conduct engaging, personalised tours of each home, showcasing services, facilities, and community.
- Collaborate with care and management teams to coordinate assessments, admissions, and contracts.
- Maintain an excellent visitor experience and manage family communications, ensuring smooth transitions.
- Support marketing initiatives, community engagement, and local partnerships to raise awareness of both homes.
- Track and manage enquiries effectively, providing insights to improve conversion and service delivery.
Why join us:
This role is more than just a customer-facing position; it’s a chance to genuinely support families at one of the most important moments in their lives. You’ll join a supportive, values-led team with a competitive salary of £36,000 and OTE of £6,500. Full training and ongoing support will help you excel, while working across two communities allows you to make a wider impact.
What we’re looking for:
- Excellent communicator with a warm, confident, and professional manner.
- Strong local knowledge of Hertfordshire, ideally with established networks.
- Experience in sales, customer service, or family liaison roles; care sector experience is advantageous.
- Highly organised, proactive, and comfortable managing a dual-site schedule.
- IT literate and confident using CRM systems and reporting dashboards.
- Self-motivated, energetic, and driven to deliver results.
All appointments are subject to an enhanced DBS check.
About us:
You’ll be joining a values-led care home that’s part of the Care Concern Group, a family-owned provider with over 130 care homes across the UK. We’re expanding rapidly and are committed to delivering high-quality care and support to our residents. If you’re ready to take on a rewarding role in a growing and supportive environment, we’d love to hear from you. We believe in delivering care to the highest standard, and our five core values guide everything we do: Trust | Respect | Passion | Kindness | Inclusivity. These values define who we are and underpin everything we do, from the smallest interaction to the most complex care. If you live by these principles, this is a place where you can belong and truly make a difference.
Make first impressions count and guide families with confidence. Apply today to become our Dual Site Customer Relations Manager in Hertfordshire.
Customer Relations Manager employer: Hertfordshire
Contact Detail:
Hertfordshire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Manager
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you walk into that interview, you can show them you’re not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Practice your pitch! You want to be able to confidently explain why you’re the perfect fit for the Customer Relations Manager role. Highlight your experience in building relationships and how you can bring warmth and professionalism to the team.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to the care sector. Building those connections can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Relations Manager
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your warmth and enthusiasm for helping families. Remember, this role is all about building relationships!
Tailor Your Application: Make sure to tailor your application to the Customer Relations Manager role. Highlight your relevant experience in sales or customer service, especially if it’s in the care sector. We love seeing how your skills align with what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our values-led team!
How to prepare for a job interview at Hertfordshire
✨Know Your Stuff
Familiarise yourself with the care homes you'll be representing, White House and Penrose Court. Understand their services, facilities, and community involvement. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your People Skills
As a Customer Relations Manager, your ability to connect with families is crucial. Prepare examples of how you've built relationships in previous roles. Think about times when you've provided reassurance or clarity to someone in need—these stories will highlight your empathy and professionalism.
✨Be Organised and Proactive
Since this role involves managing two sites, demonstrate your organisational skills during the interview. Discuss how you prioritise tasks and manage your time effectively. You might even want to bring a planner or digital tool that you use to keep track of your responsibilities.
✨Align with Their Values
The company values trust, respect, passion, kindness, and inclusivity. Reflect on how these values resonate with you and prepare to discuss specific instances where you've embodied them in your work. This alignment will show that you're not just a fit for the role, but also for the company culture.
