Outreach Coordinator

You’ll also support student voice, deliver induction activities, and ensure student feedback is heard and acted on. If you’re interested in running outreach activities, delivering talks to students and supporting Student Reps this is the role for you.

Main Duties and Responsibilities

• Outreach & Engagement
  • Lead on the planning and delivery of outreach activity (such as stalls and interactive activities) to promote the Students’ Union (specifically the Academic Experience Team’s) services, helping students understand what support is available to them.
  • Build relationships with external charities and organisations, coordinating their involvement in on-campus outreach activity to raise awareness of support services relevant to students.
  • Develop creative, inclusive approaches to increase student awareness and participation, particularly among students who may not usually engage.
  • Collaborate with the Representation Coordinator, Community Events Team, and School & Student Community Organisers (SCOs) to design and deliver outreach that raises awareness of key academic and student issues, including initiatives for awareness weeks and heritage months.
  • Monitor impact by monitoring attendance and engagement, in addition to gathering feedback to understand what worked well and continuously improve future outreach.
• Induction & Student Transition
  • Support the Academic Experience Manager in booking and coordinating SU induction talks for the start of each Semester.
  • Deliver engaging induction talks and sessions to help new students understand how they can get involved and shape their academic experience.
  • Ensure students are aware of key opportunities such as becoming a Student Rep and how to share feedback with the SU.
  • Collect feedback on induction sessions and use this to improve content and delivery for future students.
• Student Representation Support
  • Support the delivery of Student Representative recruitment & training, helping reps understand their role and how to represent student views effectively.
  • Work with Reps throughout the year to keep them engaged, confident, and active in their role, by hosting drop-in sessions and forums.
  • Support the administration of Student Representation, helping students share feedback and ensuring it is used to inform improvements.
  • Support the planning, organisation and delivery of School Student Forums and attendance at Programme Academic Experience Groups (PAEGs).
  • Support the Academic Experience Team with day-to-day administration, including monitoring shared inboxes, responding to student queries, and helping ensure timely communication with Student Representatives.
• Communicating Student Voice
  • Work collaboratively with the Marketing Team and Representation Coordinator to develop and deliver regular reporting on student voice activity, including showcasing the impact of work led by Student Reps and SCOs.
  • Work in partnership with the Advice and Insight teams to support the effective use of student feedback mechanisms, including:
  • Coordinating the collation and organisation of student submissions
  • Assisting in the analysis and interpretation of feedback data
  • Ensuring timely and meaningful reporting back to students and stakeholders on key themes and outcomes
• Supporting The Wider SU Team
  • Harness and maintain good working relationships with all colleagues across the SU, working as collaboratively as possible on all projects where appropriate.
  • Support with the delivery of larger events like Freshers Week, Refreshers Week, the Students’ Union Awards and Elections (this is not an exhaustive list).
• General Duties
  • Set high standards of integrity, punctuality, accuracy, politeness, and professionalism. By personal example promote a positive image of the SU and ensure staff provide an excellent customer service.
  • Ensure the effective and efficient day to day running of the department.
  • Contribute towards the delivery of the SU’s strategic plan.
  • Attend conferences, training events and meetings as necessary.
  • Build and maintain effective relationships with external stakeholders and providers.
  • Undertake individual projects as required for the benefit of Herts students.
  • Have a flexible approach to work and undertake any other reasonable duties that may be required, including general administration.
  • Keep up to date with relevant local, national, international & sector developments, changes in legislation and good practice.
  • Be sensitive when handling confidential information.
  • Respect the democratic structure of the SU at all times.
  • Abide by the Union Constitution and Union policies and procedures at all times.
  • Support with the delivery of the Students’ Union Elections, Bye-Elections and Referenda, ensuring that they are free, fair and accessible to all students.
  • Be aware of the department’s impact on the environment and to work within the environmental policies of the SU and the Uni of Herts.