CAMHS Administrator/Receptionist in Stevenage

An exciting opportunity has arisen for a full time administrator to work as part of a busy administration team within CYP North. We are a large multi-disciplinary team which provides mental health services for children, adolescents and their families. The post holder of this role will be expected to carry out reception and administration duties on behalf of the clinical team. This will predominantly include, amongst other tasks: Welcoming visitors to the clinic; processing telephone enquiries on behalf of the clinic team; inputting patient information onto the Trust electronic patient records; arranging appointments for the Clinic Team as necessary; scanning; organising outgoing and incoming post; and formatting clinical letters. You will be supported by a skilled and experienced administrative team and be rewarded with development opportunities. This is a good learning and development opportunity for someone wanting to work in the NHS and make a difference to the experience of children, young people and their families who are experiencing mental health difficulties. The post holder must apply a high degree of confidentiality to all of their work and ensure clear communication with all clinicians within the team, colleagues and other services and teams (internal and external from CAMHS). You will be expected to undertake non-routine duties without direct supervision, working within broad procedural guidelines. All staff should comply with the Trust\'s Anti-Discriminatory Statement, Employee Charter, Trust Policies and Procedures, Code of Conduct and Equality and Diversity.

Responsibilities

• The post holder will work closely with the Senior Administrators and Secretaries in the clinic and be responsible for ensuring all communication is accurately and appropriately undertaken using methods and terminology appropriate to the needs of the service and teams.
• The post holder will receive and welcome visitors to the clinic, including children, young people and their families who have been referred to the service.
• The post holder will receive and process telephone enquiries on behalf of the Clinic team.
• The post holder will input patient information onto the Trust electronic registers, including the electronic patient record, for which training will be provided.
• The post holder will type minutes of meetings and confidential reports and circulate as required.
• The post holder will arrange appointments for the Clinic Team as necessary and maintain the Clinic diary.
• The post holder will maintain the Clinic Teams\' filing systems, including electronic filing systems, filing and retrieving records as required. This will include maintaining the archive system for patients and staff as required.
• The post holder will assist with the collection of statistical information and data as required.
• The post holder will provide Annual Leave cover for the Administrative Officers within the Clinic team and for the Senior Administrator as required.
• The post holder will use proficient internet skills to access, search and retrieve data relevant to team.
• To use modern technology and Trust ICT systems to support the administrative tasks as necessary in daily work.
• The post holder will use knowledge, and experience to meet the needs of the teams by completing non-routine tasks on a daily basis.
• The post holder will update skills as necessary and attend mandatory training.
• The post holder will be expected to work unsupervised, on a daily basis, prioritising own workload, using initiative as to what is routine and what is urgent.
• The post holder will use agreed guidelines/procedures and developed knowledge/skills/qualifications when working autonomously and managing own work.
• The post holder will participate in yearly appraisals with line manager.

Qualifications and Experience

• Educated to Secondary Level
• 2 Years\' experience working in an office environment
• NVQ3/RSA3 or equivalent experience
• Good knowledge of the General Data Protection Regulations (GDPR) and The Data Protection Act 2018
• Experience in healthcare setting
• The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Desirable Criteria

• Knowledge of healthcare terms used in their day to day working
• ECDL qualification, The ability to organise and prioritise own workload
• Proficient in diary management co-ordinating A/I 10 appointments to ensure best use of clinicians time
• Independent/lone working and team working skills
• Experience of adapting to change and managing work in a changing environment
• Evidence of ability to be flexible and show initiative, sensitivity and enthusiasm to work
• Experience of transcribing formal minutes of meetings.
• Evidence of the ability to organise and plan complex events
• Experience of supervising and training others
• Experience of assisting to set up a new team, creating new processes
• Evidence of the ability to create new working documents (databases/spreadsheets) to assist team functioning and efficiency.
• Excellent verbal and written communication and presentation skills in person, on telephone, and electronically.
• To be experienced in dealing with people in distress in a calm and confident manner, using de-escalation skills where appropriate
• To have proven skills and experience establishing effective working relationships with Managers and colleagues
• Experience of working alongside multiple internal and external agencies.
• Problem solving, decision making and analytical skills
• Ability to compile reports
• Ability to analyse data and compile information for reports

Visa and Sponsorship

Candidates who require a Skilled Worker visa to work in the United Kingdom can determine the likelihood of obtaining a Certificate of Sponsorship for this position by assessing their circumstances against the criteria specified on the Check if you need a UK visa - GOV.UK website. We would encourage all applicants to review the criteria carefully to understand their eligibility for sponsorship.

Employer Information

Hertfordshire Partnership University NHS Foundation Trust (HPFT) is an outstanding organisation with ambitions to match. We are one of just five mental health trusts to achieve an overall rating of ‘Outstanding’ from the Care Quality Commission, and our aim is to be the leading provider of mental health and specialist learning disability services in the country. In 2021, we won the prestigious Health Service Journal award for Mental Health Trust of the Year, with the judges saying they were “blown away” by our people’s achievements and that everything they saw “sings and hums”. This year, our staff rated us the 4th best mental health and learning disability trust to be working for out of all 52 trusts in the country. Our staff tell us that they are proud to be part of the HPFT team, proud of the standard of care we provide and proud that service users are our top priority. Our people tell us they feel supported through a great development, wellbeing and work-life balance offer and a highly compassionate, values-driven culture. We are equally proud of our staff, who live our values of being welcoming, kind, positive, respectful and professional.