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- Tasks: Assist customers with their service needs and ensure top-notch satisfaction.
- Company: Join the UK's largest privately owned Toyota group with a positive culture.
- Benefits: Competitive salary, employee car scheme, and world-class training.
- Why this job: Be part of a team that values customer care and offers real career progression.
- Qualifications: Experience in customer service and automotive knowledge required.
- Other info: Enjoy a supportive work environment with long-term career opportunities.
The predicted salary is between 30000 - 42000 £ per year.
Location: Steven Eagell Toyota Bishop's Stortford
Benefits:
- Employee Car Scheme
- Competitive Salary
- Toyota Training
Driver Licence Required: Yes
Working Hours: Mon-Fri: 8am - 6pm, Sat: Per Rota
We have an exciting vacancy for an experienced Service Advisor to join the successful customer facing Aftersales team at our Bishop's Stortford branch, working 8am-6pm Monday to Friday and Saturday hours as per rota. The successful candidate will possess customer handling and service role experience, with automotive experience essential. Commitment to achieving the highest levels of customer satisfaction is a necessity, alongside excellent communications skills, smart appearance and a desire to deliver the highest quality customer care.
On top of your competitive salary and very achievable bonus scheme, you can also expect the following benefits:
- World-class Industry leading training, development and support
- A subsidised Manufacturer Car Purchase Scheme available to both you and your family
- Additional employee benefits which includes preferential rates for servicing and MOT and vehicle purchases
- Unrivalled career opportunities for progression.
Previous experience in a similar role and a current CV is essential for consideration.
We are the UK's largest privately owned Toyota group, with dealerships across the South East and Midlands. As we expand, we are looking for hard working and enthusiastic people to join our team. The average length of service of most of our managers is over 10 years. This reflects the positive culture and work environment we provide, as well as the aspirational company we are. An award-winning company, our foremost objective is to offer complete customer satisfaction to every one of our valued customers, expanding our business and offering excellent training and genuine career progression opportunity in return.
Service Advisor employer: Hertfordshire Online limited
Contact Detail:
Hertfordshire Online limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Get to know the company! Research Steven Eagell Toyota and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering top-notch customer care, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories!
✨Tip Number 3
Dress to impress! First impressions matter, especially in a customer-facing role. Make sure you look smart and professional when you go for your interview – it shows you take the opportunity seriously.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It makes it easier for us to track and gives you a better chance of standing out in the process. Don’t miss out on this opportunity!
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Advisor role. Highlight your customer service experience and any automotive knowledge you have. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about working with us at Steven Eagell Toyota. Share specific examples of how you've delivered excellent customer care in the past.
Show Off Your Communication Skills: Since communication is key in this role, make sure your application reflects your ability to convey information clearly and professionally. We love candidates who can express themselves well, so let your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about our company culture while you’re at it!
How to prepare for a job interview at Hertfordshire Online limited
✨Know Your Stuff
Make sure you brush up on your automotive knowledge before the interview. Familiarise yourself with Toyota's latest models and services, as well as common customer queries. This will show that you're genuinely interested in the role and ready to provide top-notch service.
✨Showcase Your Customer Skills
Since this role is all about customer satisfaction, be prepared to share examples of how you've handled difficult customers or resolved issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your communication skills.
✨Dress to Impress
First impressions matter! Dress smartly for the interview to reflect the professional image of the company. A neat appearance shows that you take the opportunity seriously and are ready to represent the brand well.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of the interview. This could be about the team culture, training opportunities, or career progression. It demonstrates your enthusiasm for the role and helps you gauge if the company is the right fit for you.
