At a Glance
- Tasks: Support individuals in emotional distress and manage referrals for mental health services.
- Company: Join Hertfordshire Mind Network, the largest mental health charity in Hertfordshire.
- Benefits: Enjoy 25 days annual leave, health cover, and ongoing training opportunities.
- Other info: Inclusive workplace that values lived experience and offers excellent career growth.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Strong interpersonal skills, knowledge of Microsoft Office, and ability to stay calm under pressure.
The predicted salary is between 20250 - 24750 £ per year.
As a Mental Health Support Administrator, you will be responsible for ensuring a smooth process for people contacting Hertfordshire Mind Network (HMN) from initial contact to service provision and provide advice, information and emotional support to service users.
- To be the first point of contact and provide advice and information to HMN callers via telephone, email and in person
- To provide emotional support to people contacting HMN by telephone or in person who are experiencing emotional distress and to ensure smooth referrals into the Daylight service for clients who are in crisis and require short-term crisis resolution
- To complete and process referral forms, liaising with Service Users and colleagues
- To accurately record client information onto the database.
- To support the smooth running of the Wellbeing Centres
- To undertake admin duties for the Wellbeing Centre, including the distribution of mail, maintaining office supplies, and responding to internal/external e-mails
- To ensure the reception area is tidy and leaflet displays are replenished to include up to date information
- To maintain the notice boards with relevant and up to date information.
Are you calm, non-judgemental and able to work effectively with people experiencing distress?
If you can embody our values of Hope, Courage, Togetherness, and Responsiveness, and want to help others build resilience and manage their wellbeing, we'd love to hear from you.
The successful candidate will have knowledge of Microsoft Office, Excel spreadsheets, Word documents, excellent interpersonal skills to include a welcoming telephone manner, the ability to remain calm in crisis situations with clients and will be able to prioritise work with minimum supervision, meet deadlines and work simultaneously on a variety of tasks.
Being able to drive and having access to your own vehicle (or equivalent) is essential for this role.
Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters.
We actively recruit staff who have a lived experience of mental ill health.
Our inclusive approach recognises the unique skills, knowledge, and perspectives that lived experience brings to our team.
Hertfordshire Mind Network is the largest charitable provider of mental health services in Hertfordshire, in terms of the number of people supported and range of services offered.
We have a presence in all of the county's 10 districts, with established Wellbeing Centres across the county.
Our services are available to all residents in Hertfordshire over the age of 18, and we offer dedicated services and outreach for 5-18-year-olds.
We provide services and support to approximately 10,000 people experiencing mental ill health each year.
- Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays)
- An additional day of leave each year for your birthday following completion of probation period.
- Ongoing training relevant to your role.
- An Employee Assistance Programme.
- Eligibility for blue light card.
- Health cover (after 6 months employment) - compensation payment for Optical, Dental, Chiropody and Therapy Treatments.
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Mental Health Support Administrator in Stevenage employer: Hertfordshire Mind Network
As a Primary Care Network Service Team Lead, you will join a compassionate and supportive work culture dedicated to making a real difference in the lives of individuals facing mental health challenges. Our organisation prioritises employee growth through continuous training and development opportunities, ensuring you can advance your career while embodying our core values of Hope, Courage, Togetherness, and Responsiveness. Located in a vibrant community, we offer a fulfilling environment where your contributions are valued and recognised, making it an excellent place for meaningful and rewarding employment.
Contact Details:
Hertfordshire Mind Network Recruitment Team
