At a Glance
- Tasks: Provide vital support to individuals in mental health crises and help them find their way to recovery.
- Company: Join Hertfordshire Mind Network, a leader in mental health support with a compassionate team.
- Benefits: Enjoy 25 days annual leave, health cover, and ongoing training to grow your skills.
- Other info: Flexible working hours with opportunities for personal and professional development.
- Why this job: Make a real difference in people's lives while gaining valuable experience in mental health services.
- Qualifications: Empathy, strong communication skills, and a passion for helping others are essential.
The predicted salary is between 37035 - 45265 £ per year.
To be a key member of the staff team delivering the Nightlight Mental Health Crisis Services.
Taking part in a rota covering 7 days per week, ensuring the delivery of high-quality crisis support, and instilling Hertfordshire Mind Network's values throughout the Crisis Cafe/Helpline services.
Working closely with other staff such as the Service Manager, Team Leads, Coordinators, Support Workers and volunteers in order to ensure services are of the highest quality and to support the continued growth and development of the service.
About the Service Hertfordshire Mind Network's Nightlight Service (Cafés, Helpline, 24/7 Crisis House, A&E Liaison service and Daylight provision) is proud to provide urgent support, crisis intervention, and emotional support to people experiencing a mental health crisis in Hertfordshire as an alternative to statutory pathways.
We provide support to adults across Hertfordshire 7 days a week, 365 days a year through our Helpline, Cafes and 24/7 Crisis House.
We aim to provide a safe space for people in crisis to talk and feel supported, be listened to without judgement, access relevant support with problem solving and facilitate access to external services when necessary.
As a member of our diverse team, you will work closely with service users in crisis, by using a person-centred approach to ensure that everyone is supported with dignity and respect.
By honouring the individual experience of each service user, we are able to respect their autonomy as well as encourage and facilitate positive steps towards management of crisis and recovery.
- Key objectives
- To improve the mental and emotional wellbeing of people experiencing a mental health crisis in Hertfordshire.
- To provide 24/7 support for individuals experiencing a mental health crisis.
- To increase early access to help for people experiencing a mental health crisis in Hertfordshire, by providing a clear and effective pathway to other services provided by HMN and other third sector and statutory providers.
- To remain a source of independent support for all clients.
- To provide an alternative pathway to people in distress and crisis to support better outcomes and reduce the demand on statutory crisis services and emergency services.
- Contract and working hours
- Contract: Permanent
- Hours: 22.5hrs (3 evenings) or 30hrs (4 evenings)
- Work Pattern: 17:30 - 01:30, working across a 7-day flexible rota including some weekends
- Salary
- Salary: £26,000, increased to £26,775 following successful probation (pro-rata for part-time)
- Working base
- Working base: Stevenage - expectation to travel across all Cafe sites where necessary (Watford, Stevenage, Ware and Hatfield)
Benefits
- Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays)
- An additional day of leave each year for your birthday following completion of probation period.
- Ongoing training relevant to your role.
- An Employee Assistance Programme.
- Health cover (after 6 months employment) - compensation payment for Optical, Dental, Chiropody and Therapy Treatments.
Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters.
We actively recruit staff who have a lived experience of mental ill health.
Our inclusive approach recognises the unique skills, knowledge, and perspectives that lived experience brings to our team.
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Crisis Cafe/Helpline Support Worker in Stevenage employer: Hertfordshire Mind Network
As a Primary Care Network Service Team Lead, you will join a compassionate and supportive work culture dedicated to making a real difference in the lives of individuals facing mental health challenges. Our organisation prioritises employee growth through continuous training and development opportunities, ensuring you can advance your career while embodying our core values of Hope, Courage, Togetherness, and Responsiveness. Located in a vibrant community, we offer a fulfilling environment where your contributions are valued and recognised, making it an excellent place for meaningful and rewarding employment.
Contact Details:
Hertfordshire Mind Network Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Crisis Cafe/Helpline Support Worker in Stevenage
✨Connect Through Professional Networks
Join associations related to therapy and counselling, like the British Association for Counselling and Psychotherapy (BACP). They often have job boards, events, and forums where you can meet potential employers and like-minded professionals. Being active in these spaces can give you a significant edge.
✨Show Up at Local Mental Health Events
Look for workshops, seminars, and conferences focused on mental health in your area. Not only can you learn valuable insights, but you can also network with professionals who might be aware of full-time opportunities, like the ones at Hertfordshire Mind Network. Plus, showing your passion for the field in person can leave a lasting impression.
✨Utilise Online Platforms Tailored to Counselling
Websites like TherapyJobs or Indeed specifically cater to therapy professionals. Make sure to check these regularly for new listings, and consider setting up alerts to stay ahead of the game. Plus, applying directly through these platforms can sometimes give you better visibility.
✨Leverage University Career Services
If you’re recently graduated or still in school, don't forget to tap into your university's career resources. They often have exclusive listings for full-time positions and can help you refine your interview skills. Plus, they might connect you with alumni who’re already working at places like Hertfordshire Mind Network.
We think you need these skills to ace Crisis Cafe/Helpline Support Worker in Stevenage
Some tips for your application 🫡
Highlight Your Relevant Qualifications:Make sure to showcase any relevant qualifications you've completed, such as a degree in psychology or counselling certifications. This is super important in the therapy and counselling field, so don’t skip over these details in your CV.
Showcase Your Empathy Skills:In your cover letter, it's essential to demonstrate your empathy and communication skills, which are key in therapy. Share specific examples from your previous experiences where you've effectively helped someone through a tough time—this will make your application stand out.
Demonstrate Your Continued Learning:We love seeing candidates who are committed to ongoing professional development. Mention any workshops, seminars, or additional training you’ve attended recently. This not only boosts your CV but shows your passion for the field.
Personalise Your Application for Hertfordshire Mind Network:Take some time to research Hertfordshire Mind Network and reflect this understanding in your application. Explain why you’re interested in working with them specifically and how your values align with their approach—this personal touch can make all the difference!
How to prepare for a job interview at Hertfordshire Mind Network
✨Show Your Empathy and Communication Skills
In therapy and counselling, it's all about how well you connect with others. Be ready to share examples of how you've demonstrated empathy, active listening, and non-verbal communication in past experiences. Your ability to create rapport with clients is key, so let that shine through!
✨Prepare for Scenario-Based Questions
Expect to face some scenario-based questions that assess your practical skills in dealing with clients. Think of various client situations or challenges you've encountered or could encounter. Practice how you would respond, ensuring you highlight your problem-solving abilities and therapeutic techniques.
✨Highlight Your Continuing Education
Being in a full-time role in therapy means you need to stay updated with the latest techniques and theories. Mention any professional development courses you've taken recently, or plans you have for ongoing education. This shows that you’re committed to growth in your field and eager to help your clients with the best approaches.
✨Finesse Your Personal Statement
In therapy, your personal statement is a chance to showcase who you are beyond your qualifications. Tailor it to not just highlight your credentials but also your passion for helping others. Share personal stories or insights that led you to this profession, reinforcing why you'd be a great fit for Hertfordshire Mind Network's values and approach.
