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- Tasks: Support individuals in mental health crises with compassion and understanding.
- Company: Join Hertfordshire Mind Network, a leader in mental health support.
- Benefits: Earn £12.21 per hour, enjoy 25 days annual leave, and access health cover.
- Other info: Flexible bank hours with ongoing training and a supportive team environment.
- Why this job: Make a real difference in people's lives during their toughest moments.
- Qualifications: No specific experience needed, just a passion for helping others.
Job Description
Do you want to support people with mental health issues in a moment of crisis? Are you calm, non-judgemental and able to work effectively with people experiencing distress?
If you can embody our values of Hope, Courage, Togetherness, and Responsiveness, and want to help others build resilience and manage their wellbeing, we’d love to hear from you.
Crisis Café Support Worker (Bank)
Reference: 308
Responsible to: Crisis Cafe Coordinator
Salary: £12.21 per hour
Hours: 0 hours contract (Bank)
Work pattern: Working on a 7-day rota, working 17:30pm – 01:30am
Working Base(s): Hatfield
About the Service
Our Nightlight Service is proud to provide urgent support, crisis intervention and emotional support to people experiencing a mental health crisis in Hertfordshire as an alternative to statutory pathways.
We provide support to adults across Hertfordshire 7 days a week, 365 days a year through our helpline, crisis centres, crisis cafes and a weekend Crisis House. We aim to provide a safe space for people in crisis to talk and feel supported, be listened to without judgement, access relevant support with problem solving and facilitate access to external services when necessary. As a member of our team you will work closely with service users in crisis by using a person-centred approach as to ensure that each individual is supported with dignity and respect.
The objectives of Hertfordshire Mind Network’s (HMN) Nightlight Mental Health Crisis Services are:
- To improve the mental wellbeing of people experiencing mental health crisis in Hertfordshire.
- To increase early access to help for people experiencing mental health crisis in Hertfordshire, by providing a clear and effective pathway to services provided by Herts Mind Network and other third sector and statutory providers.
- To contribute to an improvement in individual mental wellbeing.
- To remain a source of independent support for all clients.
- To provide an alternative pathway to people in distress and crisis to support better outcomes and reduce the demand on statutory crisis services and emergency services.
At the Crisis Cafes we promote and enable people to access support in a way that suits them, whether that’s through talking to someone or simply by providing a safe space to have time alone or engage with trained staff.
About the Role
Mental Healthcare Support Workers (Bank) are key members of staff delivering the Nightlight Mental Health Crisis Service, taking part in a rota covering 7 days per week, ensuring the delivery of quality crisis support services and instilling Hertfordshire Mind Network’s values throughout the crisis cafe and helpline provision. Working closely with other staff (bank staff, volunteers), coordinators, team leaders and Crisis manager to ensure services are of the highest quality and support the continued growth and development of the service.
By honouring the individual experience of each service user, we are able to respect their autonomy as well as encourage and facilitate positive steps towards management of crisis and recovery.
Whilst experience is advantageous, the most important thing to us and the people we support is having the right values, skills and commitment to delivering high quality, person centred mental health crisis support.
We offer:
- Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays)
- An additional day of leave each year for your birthday following completion of probation period.
- Ongoing training relevant to your role.
- An Employee Assistance Programme.
- Health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments.
Closing date for applications is 31st October 2025
Interviews to be held week of 10th November 2025
Please note: We reserve the right to close this advertisement early if sufficient applications are received so would encourage early applications.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Equal Opportunities
We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.
Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. We recognise and value the unique combination of skills, knowledge and perspective that employing people with a lived experience, at all levels across the organisation, brings. We create an environment where the sharing of experiences and vulnerabilities to support others and create positive change is welcomed and work towards breaking down the ‘them’ and ‘us’ culture. The organisation is committed to nurturing peer relationships that allow all staff to thrive.
No agencies please.
Mental Health Support Worker (Bank) - Crisis Café & Helpline employer: Hertfordshire Mind Network
Contact Detail:
Hertfordshire Mind Network Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mental Health Support Worker (Bank) - Crisis Café & Helpline
✨Tip Number 1
Get to know the organisation! Research Hertfordshire Mind Network and their values. When you understand what they stand for, you can tailor your approach during interviews to show how you embody those values.
✨Tip Number 2
Practice your responses to common interview questions. Think about how your experiences align with the role of a Mental Health Support Worker. We want to hear your stories that demonstrate your calmness and non-judgemental attitude!
✨Tip Number 3
Network with current or former employees if you can. They can provide insider tips on the interview process and what it’s really like working in the Crisis Café. Plus, it shows your genuine interest in the role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and serious about joining our team at the Nightlight Service.
We think you need these skills to ace Mental Health Support Worker (Bank) - Crisis Café & Helpline
Some tips for your application 🫡
Show Your Values: Make sure to highlight how your personal values align with ours – Hope, Courage, Togetherness, and Responsiveness. We want to see that you genuinely care about supporting people in crisis.
Be Person-Centred: When writing your application, focus on your ability to work with individuals in a respectful and dignified manner. Share any experiences where you've supported someone through a tough time, as this is key for us.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific skills and experiences that make you a great fit for the Mental Health Support Worker role. We love seeing personalised applications!
Apply Early: We encourage you to apply as soon as possible through our website. The sooner you get your application in, the better your chances are, as we might close the advert early if we receive enough applications.
How to prepare for a job interview at Hertfordshire Mind Network
✨Understand the Values
Before your interview, take some time to really understand the values of Hope, Courage, Togetherness, and Responsiveness. Think about how you can demonstrate these values through your own experiences and how they align with the role of a Mental Health Support Worker.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle specific crisis situations. Prepare by thinking of examples from your past where you've successfully supported someone in distress or managed a challenging situation. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Show Your Person-Centred Approach
During the interview, emphasise your commitment to a person-centred approach. Share examples of how you've respected individual autonomy and dignity in previous roles, and how you plan to apply this in a crisis setting.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the organisation. Consider asking about the training opportunities available or how the team collaborates to support service users effectively.