At a Glance
- Tasks: Support individuals in mental health crises and lead a dedicated team providing 24/7 care.
- Company: Hertfordshire Mind Network, a leader in mental health support services.
- Benefits: Competitive salary, generous leave, health cover, and ongoing training.
- Other info: Join a diverse team committed to making a positive impact in the community.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Proven management experience in mental health services and strong leadership skills.
The predicted salary is between 41000 - 42000 € per year.
Do you want to support people with mental health issues in a moment of crisis? If you can embody our values of Hope, Courage, Togetherness, and Responsiveness, and want to help others build resilience and manage their wellbeing, we’d love to hear from you.
About the Nightlight Crisis Service
Hertfordshire Mind Network (HMN) has been delivering Nightlight, part of Hertfordshire’s crisis alternatives pathway, for the last 8 years. We are proud to provide urgent support, crisis intervention and emotional support to people experiencing a mental health crisis in Hertfordshire as an alternative to statutory pathways. We provide support to adults across Hertfordshire 7 days a week, 365 days a year through our Helpline, Crisis Cafes and 24/7 Crisis House.
We aim to provide a safe space for people in crisis to talk and feel supported, be listened to without judgement, access relevant support with problem solving and facilitate access to external services when necessary.
As a senior member of our diverse team, you will work closely with service users in crisis by using a person-centred approach to ensure that each individual is supported with dignity and respect. By honouring the individual experience of each service user, we are able to respect their autonomy as well as encourage and facilitate positive steps towards management of crisis and recovery.
- Provide 24/7 365 support for individuals experiencing a mental health crisis.
- Increase early access to help for people experiencing a mental health crisis in Hertfordshire, by providing a clear and effective pathway to other services provided by HMN and other third sector and statutory providers.
- Remain a source of independent support for all service users.
- Provide an alternative pathway to people in distress and crisis to support better outcomes and reduce the demand on statutory crisis services and emergency services.
As a member of the HMN Senior Management Team (SMT) and the Service Manager for our Crisis provision across Hertfordshire (Nightlight), you will be leading the total provision of our 24/7 365 week Crisis House, Daylight, Helpline and Crisis Cafés. You will also oversee our A&E Liaison Project, supporting staff operating in A&E to divert individuals into community crisis provision.
You will be accountable for achieving KPI’s, data reporting to Commissioners and the wider SMT & CEO, and develop the service using evidence based data, strategic thought & planning.
The successful candidate will be highly proficient manager with proven knowledge, skills and abilities as a leader and manager and have experience of developing and delivering mental health services within a health and social care setting, strong experience of managing the delivery of contracts, working to deadlines and achieving outputs, significant proven knowledge and skills around services working with adults with mental health needs and demonstrable understanding of relevant legislation and policies such as the Data Protection Act, Safeguarding and Protection of Vulnerable Adults, Safeguarding Children and the Mental Health Act and they will have a willingness to travel to locations across Hertfordshire.
Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays).
An additional day of leave each year for your birthday following completion of probation period.
Ongoing training relevant to your role.
An Employee Assistance Programme.
Health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments.
You will be directed to our website to complete your application for this position.
We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.
Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. No agencies please.
Service Supervisor - Full Time. in Hemel Hempstead employer: Hertfordshire Mind Network
Hertfordshire Mind Network is an exceptional employer dedicated to supporting individuals facing mental health challenges. With a strong commitment to employee wellbeing, we offer generous annual leave, ongoing training opportunities, and comprehensive health cover, fostering a supportive work culture that values hope, courage, and togetherness. Join us in making a meaningful impact in the community while enjoying a fulfilling career in a dynamic and compassionate environment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Supervisor - Full Time. in Hemel Hempstead
✨Tip Number 1
Network like a pro! Reach out to people in the mental health sector, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to mental health services. Think about how you can demonstrate your values of Hope, Courage, Togetherness, and Responsiveness through real-life examples.
✨Tip Number 3
Show your passion! When you get the chance to speak with potential employers, let them know why you care about supporting individuals in crisis. Your enthusiasm can set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at Hertfordshire Mind Network.
We think you need these skills to ace Service Supervisor - Full Time. in Hemel Hempstead
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for supporting individuals in crisis shine through. We want to see how you embody our values of Hope, Courage, Togetherness, and Responsiveness in your experiences.
Tailor Your Application:Make sure to tailor your application specifically to the Service Supervisor role. Highlight your relevant experience in mental health services and how it aligns with the responsibilities outlined in the job description.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity to make a difference in people’s lives.
How to prepare for a job interview at Hertfordshire Mind Network
✨Understand the Values
Before your interview, take some time to really understand the values of Hope, Courage, Togetherness, and Responsiveness. Think about how these values resonate with your own experiences and be ready to share specific examples that demonstrate how you embody them in your work.
✨Know the Service Inside Out
Familiarise yourself with the Nightlight Crisis Service and its role within Hertfordshire Mind Network. Be prepared to discuss how you can contribute to the service's mission of providing urgent support and crisis intervention, and think about any innovative ideas you might have for improving service delivery.
✨Showcase Your Leadership Skills
As a Service Supervisor, you'll need to demonstrate strong leadership abilities. Prepare to discuss your previous management experiences, particularly in mental health services, and how you've successfully led teams to achieve KPIs and deliver high-quality care under pressure.
✨Prepare Questions
Interviews are a two-way street, so come armed with thoughtful questions about the role and the organisation. Ask about the challenges the team currently faces or how they measure success in their services. This shows your genuine interest and helps you assess if it's the right fit for you.
