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- Tasks: Lead a team providing 24/7 support for individuals in mental health crises.
- Company: Join Hertfordshire Mind Network, a leader in mental health support.
- Benefits: Enjoy 25 days annual leave, health cover, and ongoing training.
- Why this job: Make a real difference in people's lives during their toughest moments.
- Qualifications: Experience in mental health support and strong leadership skills required.
- Other info: Flexible hours and a commitment to inclusivity and diversity.
The predicted salary is between 41000 - 42000 £ per year.
Do you want to support people with mental health issues in a moment of crisis? Are you calm, non-judgemental and able to work effectively with people experiencing distress? If you can embody our values of Hope, Courage, Togetherness, and Responsiveness, and want to help others build resilience and manage their wellbeing, we’d love to hear from you.
About the Nightlight Crisis Service
Hertfordshire Mind Network (HMN) has been delivering Nightlight, part of Hertfordshire’s crisis alternatives pathway, for the last 8 years. We are proud to provide urgent support, crisis intervention and emotional support to people experiencing a mental health crisis in Hertfordshire as an alternative to statutory pathways. We provide support to adults across Hertfordshire 7 days a week, 365 days a year through our Helpline, Crisis Cafes and 24/7 Crisis House. We aim to provide a safe space for people in crisis to talk and feel supported, be listened to without judgement, access relevant support with problem solving and facilitate access to external services when necessary.
As a senior member of our diverse team, you will work closely with service users in crisis by using a person-centred approach to ensure that each individual is supported with dignity and respect. By honouring the individual experience of each service user, we are able to respect their autonomy as well as encourage and facilitate positive steps towards management of crisis and recovery.
About the Role
As a member of the HMN Senior Management Team (SMT) and the Service Manager for our Crisis provision across Hertfordshire (Nightlight), you will be leading the total provision of our 24/7 365 week Crisis House, Daylight, Helpline and Crisis Cafés. You will also oversee our A&E Liaison Project, supporting staff operating in A&E to divert individuals into community crisis provision. You will ensure the provision is safe, effective and person centered; be accountable for achieving KPI’s, data reporting to Commissioners and the wider SMT & CEO, and develop the service using evidence based data, strategic thought & planning.
The objectives of HMN’s Nightlight Crisis provision are:
- To improve the mental and emotional wellbeing of people experiencing a mental health crisis in Hertfordshire.
- To provide 24/7 365 support for individuals experiencing a mental health crisis.
- To increase early access to help for people experiencing a mental health crisis in Hertfordshire, by providing a clear and effective pathway to other services provided by HMN and other third sector and statutory providers.
- To remain a source of independent support for all service users.
- To provide an alternative pathway to people in distress and crisis to support better outcomes and reduce the demand on statutory crisis services and emergency services.
We offer:
- Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays).
- An additional day of leave each year for your birthday following completion of probation period.
- Ongoing training relevant to your role.
- An Employee Assistance Programme.
- Health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments.
Being able to drive and having access to your own vehicle is essential for this role.
Closing date for receipt of applications is Sunday 19th April 2026. Interviews to be held on Tuesday 28th April 2026 at our Watford Wellbeing Centre.
Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs. Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. Our inclusive approach recognises the unique skills, knowledge, and perspectives that lived experience brings to our team.
No agencies please.
Locations
Services Manager (Nightlight Crisis) in Hemel Hempstead, Watford employer: Hertfordshire Mind Network
Contact Detail:
Hertfordshire Mind Network Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Services Manager (Nightlight Crisis) in Hemel Hempstead, Watford
✨Tip Number 1
Network like a pro! Reach out to people in the mental health sector, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to crisis management and mental health support. Use role-play with friends or family to get comfortable discussing your experiences and how they align with the values of Hope, Courage, Togetherness, and Responsiveness.
✨Tip Number 3
Showcase your passion for mental health! During interviews, share personal stories or experiences that highlight your commitment to supporting individuals in crisis. This will help you stand out as someone who truly embodies the mission of the Nightlight Crisis Service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team at Hertfordshire Mind Network.
We think you need these skills to ace Services Manager (Nightlight Crisis) in Hemel Hempstead, Watford
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for supporting people with mental health issues shine through. Share personal experiences or motivations that drive you to help others in crisis – it really makes a difference!
Be Person-Centred: Remember, this role is all about the individuals we support. Use your application to demonstrate how you embody a person-centred approach. Highlight any relevant experience where you've worked closely with people in distress and how you respected their autonomy.
Align with Our Values: Make sure to weave our values of Hope, Courage, Togetherness, and Responsiveness into your application. Show us how these values resonate with you and how you’ve applied them in your previous roles or experiences.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it gives you a chance to explore more about our mission and the amazing work we do at StudySmarter.
How to prepare for a job interview at Hertfordshire Mind Network
✨Understand the Values
Before your interview, take some time to really understand the values of Hope, Courage, Togetherness, and Responsiveness. Think about how you can demonstrate these values through your past experiences and how they align with the role of Services Manager.
✨Showcase Your Crisis Management Skills
Prepare specific examples from your previous roles where you've successfully managed crises or supported individuals in distress. Highlight your calm and non-judgemental approach, as this is crucial for the Nightlight Crisis Services.
✨Familiarise Yourself with the Service
Research the Nightlight Crisis Service and its objectives. Be ready to discuss how you can contribute to improving mental and emotional wellbeing for service users, and how you would ensure the provision remains safe and effective.
✨Ask Insightful Questions
Prepare thoughtful questions to ask during the interview. This could include inquiries about the team dynamics, ongoing training opportunities, or how success is measured within the service. It shows your genuine interest and helps you assess if it's the right fit for you.