At a Glance
- Tasks: Support individuals in crisis by providing emotional support and crisis intervention.
- Company: Join Hertfordshire Mind Network, dedicated to improving mental health in the community.
- Benefits: Enjoy 25 days of annual leave, health cover, and ongoing training opportunities.
- Why this job: Make a real impact on people's lives while working in a supportive and inclusive environment.
- Qualifications: No specific qualifications required; just bring your compassion and willingness to help.
- Other info: Flexible hours available, with part-time and full-time options to fit your schedule.
The predicted salary is between 22500 - 27764 £ per year.
Do you want to support people with mental health issues in a moment of crisis? Are you calm, non-judgmental and able to work effectively with people experiencing distress?
Can you demonstrate our values of Hope, Courage, Together, and Responsive and want to be part of our mission to create opportunities for individuals to make choices, find their own solutions, build resilience and manage their whole life and wellbeing?
If the answer to all of these is yes, we want to hear from you.
Crisis Cafe Coordinator
Reference: 253
Responsible to: Crisis Cafe Team Leader
Contract: Permanent
Salary: £25,500 – £27,764 per annum, pro rata
Hours: 1x part-time position (30 hours per week fixed) and 1x Full time (Up to 37.5 hours per week) available, with part time options also available from 15 hours per week
Working Base(s): Hatfield (Part-time position) or Negotiable between Watford, Stevenage, Ware (Full-Time Position)
Work pattern: A full-time pattern will be a 7-day flexible rota, working 17:30 – 01:30.
About the Service
Our Nightlight Service is proud to provide urgent support, crisis intervention and emotional support to people experiencing a mental health crisis in Hertfordshire as an alternative to statutory pathways.
We provide support to adults across Hertfordshire 7 days a week, 365 days a year through our helpline, crisis centres, crisis cafes and a weekend Crisis House. We aim to provide a safe space for people in crisis to talk and feel supported, be listened to without judgement, access relevant support with problem solving and facilitate access to external services when necessary. As a member of our team you will work closely with service users in crisis by using a person-centred approach as to ensure that each individual is supported with dignity and respect. By honouring the individual experience of each service user, we are able to respect their autonomy as well as encourage and facilitate positive steps towards management of crisis and recovery.
The objectives of Hertfordshire Mind Network’s (HMN) Nightlight Mental Health Crisis Services are:
- To improve the mental wellbeing of people experiencing mental health crisis in Hertfordshire.
- To increase early access to help for people experiencing mental health crisis in Hertfordshire, by providing a clear and effective pathway to services provided by Herts Mind Network and other third sector and statutory providers.
- To contribute to an improvement in individual mental wellbeing.
- To remain a source of independent support for all clients.
- To provide an alternative pathway to people in distress and crisis to support better outcomes and reduce the demand on statutory crisis services and emergency services.
At the Crisis Cafes we promote and enable people to access support in a way that suits them, whether that’s through talking to someone or simply by providing a safe space to have time alone or engage with trained staff.
About the Role
Alongside other Crisis Cafe Coordinators, you will be a key member of the Crisis team, providing effective operational leadership delivering the Nightlight Mental Health Crisis Café and Helpline Service. You will be ensuring the delivery and development of quality crisis support services and instilling Hertfordshire Mind Network’s values throughout the provision. You will provide management support to Crisis Café and Helpline Mental Health Support Workers and volunteers and support the Crisis Café Team Leader in ensuring practice within the service is safe, effective and person centred.
We offer:
- Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays)
- An additional day of leave each year for your birthday following completion of probation period.
- Ongoing training relevant to your role.
- An Employee Assistance Programme.
- Health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments.
Closing date for applications is 31st January 2025.
Interviews will be held on 7th February 2025.
Please note: We reserve the right to close this advertisement early if sufficient applications are received so would encourage early applications.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Equal Opportunities
We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.
Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. We recognise and value the unique combination of skills, knowledge and perspective that employing people with a lived experience, at all levels across the organisation, brings. We create an environment where the sharing of experiences and vulnerabilities to support others and create positive change is welcomed and work towards breaking down the ‘them’ and ‘us’ culture. The organisation is committed to nurturing peer relationships that allow all staff to thrive.
No agencies please.
Crisis Cafe Coordinator employer: Hertfordshire Mind Network
Contact Detail:
Hertfordshire Mind Network Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Crisis Cafe Coordinator
✨Tip Number 1
Familiarize yourself with the values of Hope, Courage, Together, and Responsive that are central to our mission. Reflect on how you can demonstrate these values in your interactions and approach to crisis support.
✨Tip Number 2
Gain a solid understanding of mental health issues and crisis intervention strategies. Consider volunteering or attending workshops related to mental health to enhance your knowledge and skills in this area.
✨Tip Number 3
Network with professionals in the mental health field. Attend local events or join online forums where you can connect with others who share your passion for supporting individuals in crisis.
✨Tip Number 4
Be prepared to discuss real-life scenarios during the interview process. Think about past experiences where you have supported someone in distress and how you applied a person-centered approach.
We think you need these skills to ace Crisis Cafe Coordinator
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Crisis Cafe Coordinator position. Understand the key responsibilities and the values of Hope, Courage, Together, and Responsive that the organization emphasizes.
Tailor Your CV: Customize your CV to highlight relevant experience in mental health support or crisis intervention. Make sure to showcase any previous roles where you demonstrated calmness and non-judgmental attitudes.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for supporting individuals in crisis. Use specific examples from your past experiences that align with the organization's mission and values.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application shows attention to detail and professionalism.
How to prepare for a job interview at Hertfordshire Mind Network
✨Show Your Empathy
During the interview, it's crucial to demonstrate your ability to empathize with individuals experiencing mental health crises. Share personal experiences or examples where you've successfully supported someone in distress, highlighting your calm and non-judgmental approach.
✨Align with Their Values
Familiarize yourself with the values of Hope, Courage, Together, and Responsive. Be prepared to discuss how you embody these values in your work and interactions, providing specific examples that showcase your commitment to these principles.
✨Understand the Role
Make sure you have a clear understanding of the responsibilities of a Crisis Cafe Coordinator. Research the Nightlight Service and be ready to discuss how you can contribute to improving mental wellbeing and providing effective crisis support.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, training opportunities, and the challenges faced by the Crisis Cafe. This shows your genuine interest in the role and helps you assess if the organization aligns with your career goals.