At a Glance
- Tasks: Supervise a dynamic team and support library services in an inspiring environment.
- Company: Join a community-focused library with a commitment to inclusivity and growth.
- Benefits: Competitive salary, flexible hours, and opportunities for professional development.
- Other info: Be part of a Disability Confident employer promoting equal opportunities.
- Why this job: Make a difference in your community while developing leadership skills.
- Qualifications: Experience in customer service and team supervision is essential.
The predicted salary is between 27694 - 31022 £ per year.
Starting Salary: £27,694, opportunity to progress to £31,022 per annum (pro-rata for part time).
Hours: 18.5 hours – job share.
Location: Bishop's Stortford Library.
Contract: Permanent.
Responsibilities
- Support the delivery of the Inspiring Libraries 10-year strategy.
- Supervise the team at Bishop's Stortford Library, including staff timetabling, training and development.
- Support the Library Manager with statistical and financial data, Health & Safety, and act as senior on duty when required.
- Compile, maintain and provide effective monthly statistical information.
- Actively engage with the delivery and promotion of all frontline services in the library and outreach activities.
Qualifications
Essential
- Experience or knowledge in delivering a high level of customer service and resolving customer queries.
- Ability to supervise a team using collaboration and delegation to achieve aims.
- Excellent time management and organisational skills, managing workloads and supervisory responsibilities methodically.
- Skills to support maintaining Health & Safety, Property, and training requirements in the workplace.
Desirable
- Reliable and flexible team player willing to engage with the full range of services, activities and events that libraries offer.
Requirements
- Applicants must be resident in the UK with established proof of right to work; sponsorship is not available.
- Level 7 role.
- English fluency: the ability to converse at ease with members of the public and provide advice in accurate spoken English is essential.
EEO Statement
Disability Confident employer – guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post. All candidates meet EEO statutory rights and do not face discrimination on the basis of disability, race, gender, religion, etc.
Contact
Elizabeth Basey, Library Manager
Customer Service Supervisor employer: Hertfordshire Local Area Partnership
As a Customer Service Supervisor at Bishop's Stortford Library, you will be part of a dynamic team dedicated to delivering exceptional service and supporting the Inspiring Libraries strategy. Our work culture fosters collaboration and professional growth, offering training opportunities and a supportive environment where your contributions are valued. With a commitment to inclusivity and community engagement, we provide a rewarding workplace that empowers you to make a meaningful impact in the lives of library users.
Contact Details:
Hertfordshire Local Area Partnership Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Supervisor
✨Tip Number 1
Get to know the library and its services before your interview. Familiarise yourself with the Inspiring Libraries strategy and think about how you can contribute to it. This shows you're genuinely interested and ready to hit the ground running!
✨Tip Number 2
Practice your customer service scenarios! Think of examples where you've resolved queries or supervised a team effectively. We want to hear those stories, so be ready to share them during your chat with us.
✨Tip Number 3
Don’t underestimate the power of networking! Connect with current staff or other professionals in the library sector. They might give you insider tips or even put in a good word for you. Plus, it’s a great way to learn more about the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer Service Supervisor
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience in customer service and team supervision. We want to see how your skills align with our mission at StudySmarter!
Showcase Your Skills:Don’t forget to mention your time management and organisational skills. We love candidates who can juggle multiple responsibilities while keeping everything running smoothly!
Be Authentic:Let your personality shine through! We appreciate genuine applicants who are passionate about libraries and community engagement. Share your enthusiasm for the role!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to review your application and get to know you better!
How to prepare for a job interview at Hertfordshire Local Area Partnership
✨Know Your Customer Service Stuff
Brush up on your customer service experience and be ready to share specific examples of how you've resolved queries in the past. Think about situations where you went above and beyond for a customer – this will show your passion for delivering excellent service.
✨Teamwork Makes the Dream Work
Since you'll be supervising a team, prepare to discuss your leadership style. Have examples ready that demonstrate how you've successfully collaborated with others and delegated tasks effectively. This will highlight your ability to manage and motivate a team.
✨Get Organised
Time management is key in this role, so come prepared to talk about how you prioritise tasks and manage workloads. You might even want to share a method or tool you use to stay organised – it shows you're proactive and ready to take on supervisory responsibilities.
✨Engage with the Library's Vision
Familiarise yourself with the Inspiring Libraries 10-year strategy and think about how you can contribute to it. Be ready to discuss how you would promote library services and engage with the community, as this shows your commitment to the role and the library's mission.
