At a Glance
- Tasks: Support equipment recovery by coordinating returns and maintaining accurate records.
- Company: Join a dedicated team in Welwyn Garden City focused on community support.
- Benefits: Gain valuable experience in customer service and administration with potential for extension.
- Other info: Work full-time in a supportive environment with opportunities to grow.
- Why this job: Make a difference by helping recover essential equipment for those in need.
- Qualifications: Customer service or admin experience, strong communication, and organisational skills.
The predicted salary is between 40500 - 49500 £ per year.
Job Description
- Title: Customer Relations Adviser
- Working Pattern: Full-time (Monday to Friday - 39 hrs per week)
- Job Overview
We are seeking a Customer Service Administrator to provide temporary project support to the Business Team as part of a countywide equipment recovery programme.
The role will focus on identifying and coordinating the recovery of HES-owned equipment that remains in service users' homes and care homes following the death of the registered client.
The successful candidate will provide effective administrative and customer service support throughout the recovery process, helping ensure equipment is returned promptly and made available for reallocation.
Key Responsibilities
- Support the countywide equipment recovery programme by identifying HES-owned equipment that remains with service users and care homes.
- Contact relevant individuals, care homes and other parties to coordinate the return of equipment.
- Maintain accurate records of equipment recovery activity, including outstanding and recovered items.
- Provide clear and professional communication when dealing with enquiries relating to equipment recovery.
- Coordinate the collection and return of equipment to the appropriate HES processes.
- Ensure recovered equipment is appropriately recorded and progressed through the required decontamination, recycling, inspection and servicing procedures.
- Liaise with relevant internal teams and technicians to support the efficient processing and return of equipment to stock.
- Monitor outstanding recovery cases and follow up where necessary to ensure equipment is returned.
- Maintain accurate administrative records and provide project support to the Business Team.
- Handle sensitive situations professionally and with appropriate discretion when communicating with service users, families and care homes.
Person Specification
The successful candidate will ideally have
- Previous experience in customer service, administration or project support.
- Excellent communication and interpersonal skills, both written and verbal.
- Strong organisational skills with the ability to manage multiple cases and follow up outstanding actions.
- Good attention to detail and the ability to maintain accurate records.
- A professional and empathetic approach when dealing with sensitive circumstances.
- The ability to communicate confidently with service users, care homes and internal teams.
- Good IT and administrative skills, including the ability to update databases and maintain records.
- The ability to work independently while also supporting wider team objectives.
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Customer Relations Adviser in Welwyn employer: Hertfordshire County Council
Hertfordshire County Council is an excellent employer, offering a supportive work culture that values collaboration and professional growth. With competitive salaries, hybrid working options, and a commitment to employee development, this role in Stevenage provides a unique opportunity to make a meaningful impact in pensions governance while enjoying a balanced work-life environment.
Contact Details:
Hertfordshire County Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relations Adviser in Welwyn
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hertfordshire County Council. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hertfordshire County Council before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Relations Adviser in Welwyn
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hertfordshire County Council:Your cover letter is your chance to shine! Tell us why you want to work at Hertfordshire County Council specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hertfordshire County Council!
How to prepare for a job interview at Hertfordshire County Council
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
