At a Glance
- Tasks: Assist customers with library services, IT support, and community activities.
- Company: Join Hertfordshire Libraries, a vibrant part of the local community.
- Benefits: Competitive salary, flexible hours, and opportunities for career progression.
- Other info: Be part of a supportive team in a dynamic environment.
- Why this job: Make a difference in your community while gaining valuable customer service experience.
- Qualifications: Customer service experience and strong organisational skills are essential.
The predicted salary is between 25583 - 25583 £ per year.
Starting Salary: £25,185, opportunity to progress to £25,583 per annum (pro rata for part time) – Pay award pending.
Hours: 6 per week, Saturdays only.
Location: Tring
Contract Type: Permanent
Directorate: Resources
About The Team
Hertfordshire Libraries provide an innovative, successful service at the heart of the local community including small village libraries, town and city libraries, and performing arts libraries. We deliver key reading, health, learning, information, digital and culture offers including IT support, clubs and activities, access to digital resources and a thriving events programme to ensure we improve residents’ lives.
About The Role
The role of Customer Service Assistant is varied and directly contributes to the success of our libraries through working collaboratively to deliver excellent customer service, IT support, information services and resources to our library users and assisting with ad hoc library activities as required. You will be a friendly and confident person who is happy to work in a customer facing role. You will be competent using computer packages for logging and searching for information. You will be organised and comfortable in assisting customers to issue and return books and tidying shelves.
About You
You will have a positive and flexible attitude, and the skills and abilities to successfully interact with customers, completing tasks to deadlines and problem solve, engaging senior colleagues when appropriate.
- Essential
- Knowledge of and/or experience of working in a customer focussed environment
- Evidence of understanding and application of good customer services principles
- Demonstrable organisational skills, showing a methodical ability to prioritise tasks
- Demonstrates a desire to work collaboratively with colleagues to achieve service aims and objectives
- Knowledge of IT
- Desirable
- Knowledge of Library Services
- Skill or experience in promoting events and services
- Evidence of, or experience in, problem solving
- Ability to support members of the public with queries and use of ICT.
We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.
This job role is Level 5.
To hear more about this opportunity please contact Kamal Hossain or Sarah Nicholson for an informal discussion about the role.
Benefits of working for us
How To Apply
As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert/job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences.
Additional Information
We are changing Hertfordshire County Council is undergoing Local Government Reorganisation (LGR). If you are employed by Hertfordshire County on 1 April 2028, it is expected that most roles will transfer to the newly‑created unitary councils on existing terms and conditions under TUPE (Transfer of Undertakings – Protection of Employment) principles. LGR is one of the biggest changes we will face in a generation. It will reshape how we work and how services are organised and gives us a real opportunity to build something better.
Disability Confident
We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.
English Fluency
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required).
Customer Service Assistant - Tring Library employer: Hertfordshire County Council
Hertfordshire County Council is an excellent employer, offering a supportive work culture that values collaboration and professional growth. With competitive salaries, hybrid working options, and a commitment to employee development, this role in Stevenage provides a unique opportunity to make a meaningful impact in pensions governance while enjoying a balanced work-life environment.
Contact Details:
Hertfordshire County Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant - Tring Library
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Hertfordshire County Council and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Hertfordshire County Council and let us see your personality shine through!
We think you need these skills to ace Customer Service Assistant - Tring Library
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Hertfordshire County Council.
Get Familiar with Our Brand:Before applying, take some time to learn about Hertfordshire County Council and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Hertfordshire County Council
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Hertfordshire County Council.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Hertfordshire County Council will surely appreciate.
