At a Glance
- Tasks: Provide specialist advice and support to cancer patients in Hertfordshire and Essex.
- Company: Join a partnership between Hertfordshire County Council and Macmillan Cancer Support.
- Benefits: Competitive salary, flexible working, and opportunities for professional development.
- Other info: Dynamic role with opportunities for growth and collaboration.
- Why this job: Make a real difference in the lives of those affected by cancer.
- Qualifications: Experience in welfare benefits advice and strong communication skills required.
The predicted salary is between 38220 - 41771 £ per year.
Starting Salary: £38,220 progressing to £41,771 per annum (pro rata for part time)
Hours: 37
Location: Stevenage
Contract Type: Permanent
Directorate: Adult Care Services
About The Team
The Macmillan Money & More East of England advice service is a partnership between Hertfordshire County Council and Macmillan Cancer Support. The service delivers advice across the East of England working in partnership with Bedfordshire and Suffolk County Councils. The postholder will be part of the Hertfordshire/Essex Macmillan team situated within the Money Advice Unit in Adult Care Services in Hertfordshire. The Money Advice Unit (MAU) includes both welfare rights and money advice staff working on a variety of projects providing advice and casework to residents, it also provides training and information for staff partner organisations as well as an advice line and various factsheets for the MAU webpages. This post is based in Stevenage but has a hybrid flexible working model with staff working from office, home and outreach venues. It will provide advice to people affected by Cancer in Hertfordshire and Essex.
About The Role
To deliver a specialist Triage advice and case management service for people affected by cancer living in Hertfordshire or Essex. To be involved in delivering a specialist Triage model of advice. To undertake information and advice work including benefits casework, advocacy, outreach, production of written and oral information, talks and training, and appeals representation as required.
Responsibilities
- To deliver services through our Triage model of advice, and by phone, e‑mail and in‑person at hospital and hospice settings (or where appropriate other Health and Macmillan environments); and in exceptional circumstances undertake home visits, carers and health professionals.
- To provide high quality support and information for cancer patients.
- To undertake casework including benefit checks, benefits advice, claim form completion, advocacy, revisions, appeals and tribunal representation and money advice.
- To manage a large Triage caseload and maintain detailed electronic case records of work whilst ensuring key performance indicators are met.
- To provide advice, consultancy and training services to volunteers, health and social care staff and those staff from other statutory organisations who make referrals to the service e.g. community nurses, health visitors and hospital staff.
- To participate in the production of training material for staff and in the development and production of easily understood information for people living with cancer as agreed. To ensure such material is sensitive to the needs of people from minority ethnic groups and people with disabilities.
- To support Macmillan’s policy, media and campaign work by providing case studies, activity data and feedback as required.
- To participate in regular meetings with other Macmillan Benefits Advisors and the wider advice community to identify common areas of need and to propose joint initiatives as appropriate. This includes awareness of the work of the MAU generally, especially the other take‑up projects.
- To undertake such other duties commensurate with the grade and responsibility of the job.
Essential Qualifications
- Ability to work as a team with other advisers to support our Triage advice model supporting people affected by cancer across Hertfordshire and Essex County areas.
- Substantial experience of welfare benefits advice work (paid or unpaid) and ability to apply technical knowledge to actual situations e.g. benefit checks and ‘better off’ calculations. Knowledge of disability benefits and universal credit is essential.
- Ability to advocate and make effective written and oral representations to external agencies, such as DWP and HMRC and to represent at tribunals if appropriate.
- Excellent organisational skills and ability to prioritise workload; able to carry out specialist triage advice and high‑volume referrals, whilst maintaining management of a large caseload and meeting key performance indicators.
- Ability to communicate effectively with a diverse range of people and to explain complex benefits issues to people over the phone or in person, with particular reference to understanding the issues facing people living with cancer and their carers.
- Excellent presentation skills, with the ability to develop information material and deliver information sessions to a wide variety of partners and people living with cancer.
- Ability to develop, liaise with and maintain productive working relationships with partner organisations, in particular, Macmillan professionals and staff in hospital and hospice settings across Hertfordshire and Essex.
- To support Macmillan’s policy, media and campaign work by providing case studies, activity data and feedback as required.
- This post involves regular travel and may need to travel within Hertfordshire or Essex; the postholder must be fully mobile across these areas.
- Driving: The postholder must have the ability to drive and/or travel around Hertfordshire, either using their own mode of transport or a company car.
- English Fluency: The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post.
Macmillan Money & More Triage Adviser in Surrey employer: Hertfordshire County Council
At Macmillan Money & More, we pride ourselves on being an exceptional employer that values the well-being and professional growth of our staff. Located in Stevenage, our hybrid working model promotes a healthy work-life balance while providing meaningful opportunities to support individuals affected by cancer across Hertfordshire and Essex. With a strong emphasis on teamwork, continuous training, and a commitment to diversity, we empower our employees to make a real difference in the lives of those we serve.
Contact Details:
Hertfordshire County Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Macmillan Money & More Triage Adviser in Surrey
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current Macmillan staff on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with someone about the role, be ready to explain why you're the perfect fit. Highlight your experience in welfare benefits advice and your passion for helping those affected by cancer.
✨Tip Number 3
Show up prepared! If you land an interview, research the Macmillan Money & More service thoroughly. Be ready to discuss how you can contribute to their Triage model and support the team in delivering high-quality advice.
✨Tip Number 4
Don’t forget to follow up! After any meeting or interview, send a quick thank-you note. It shows your appreciation and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Macmillan Money & More Triage Adviser in Surrey
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the role of Triage Adviser. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Skills:Don’t just list your qualifications; demonstrate how your skills in welfare benefits advice and advocacy can make a difference for people affected by cancer. We want to see real examples of your work!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon, so we can easily see your strengths and how you fit into our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at Hertfordshire County Council
✨Know Your Stuff
Make sure you brush up on your knowledge of welfare benefits, especially disability benefits and universal credit. Familiarise yourself with the Triage model of advice and be ready to discuss how you would apply your technical knowledge in real-life situations.
✨Show Your Empathy
This role involves working with people affected by cancer, so it's crucial to demonstrate your understanding of their challenges. Prepare examples of how you've supported vulnerable individuals in the past, and be ready to discuss how you would approach sensitive conversations.
✨Practice Your Communication Skills
You’ll need to explain complex benefits issues clearly, so practice articulating these concepts in simple terms. Consider doing mock interviews with a friend or family member to refine your presentation skills and ensure you can communicate effectively with diverse audiences.
✨Be Organised and Ready to Prioritise
The job requires managing a large caseload while meeting key performance indicators. Think about how you’ve successfully juggled multiple responsibilities in the past and be prepared to share your strategies for staying organised and prioritising tasks during the interview.
