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- Tasks: Assess transport eligibility for vulnerable young people and support families with their queries.
- Company: Hertfordshire County Council, dedicated to supporting children and families.
- Benefits: Starting salary of £27,694, with opportunities for progression and a supportive work environment.
- Why this job: Make a real difference in the lives of young people while developing your skills.
- Qualifications: A Levels or equivalent, strong communication skills, and experience in customer service.
- Other info: Join a Disability Confident employer with excellent career growth opportunities.
The predicted salary is between 27694 - 31022 £ per year.
Join to apply for the Transport Officer role at Hertfordshire County Council.
Starting Salary: £27,694 progressing to £31,022 per annum (pro rata for part time)
Hours: 37.0
Location: Stevenage
Contract Type: Permanent
Directorate: Childrens Services
About the Team
The SEN Transport team is part of the Admissions and Transport Service. Officers work closely with Hertfordshire’s vulnerable young people and their families, schools, colleges and internal & external partners to individually assess applications for transport for children and young people (up to the age of 25) with Education Health Care Plans (EHCP).
About the Role
You will work with your own caseload/area to assess home to school transport eligibility. Regular conversations with families and internal and external teams are required. The role requires excellent customer service, the ability to work consistently to a high standard, confidence in advising on phones, competence in using Microsoft packages and familiarity with IT.
About You
- Essential: Excellent communication skills to support and advise parents/carers, and work with a wide variety of professionals and agencies.
- Demonstrable skills in dealing with complex queries.
- Evidence of working successfully within a team.
- Organised, methodical, and able to manage and prioritise your own workload, while supporting colleagues and remaining calm under pressure and meeting multiple deadlines.
- Competent with ICT packages (word processing, spreadsheet, databases, email), able to produce accurate reports and statistical information.
- Good numeracy.
- Educated to A Level or equivalent, with a minimum GCSE Grade C in English and Maths or equivalent level of achievement through work.
- Desirable: Demonstrable skills in analysis, problem solving and research to achieve realistic solutions within policy.
- Evidence of working with families and young people with SEND.
- Able to travel to Stevenage.
Legal and Employment
We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role. This job role is within the Community Services, level COM7 job profile.
Interview Date: 20th and 21st January 2026.
Application Process
Upload your most recent CV, detailing employment history, training, qualifications. Include examples of how you have met the requirements in the advert. Optionally include a short covering paragraph about your skills, knowledge, and experiences.
Disability Confident
We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.
Safeguarding
This role requires a Disclosure & Barring Service (DBS) check.
English Fluency
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential. For those whose language is a signed language, a sign language interpreter who speaks English to the necessary standard of fluency will be required.
Transport Officer in Stevenage employer: Hertfordshire County Council
Contact Detail:
Hertfordshire County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Transport Officer in Stevenage
✨Tip Number 1
Network like a pro! Reach out to people in the transport and education sectors, especially those connected to Hertfordshire County Council. A friendly chat can open doors and give you insights that might just help you stand out.
✨Tip Number 2
Prepare for the interview by practising common questions related to the role. Think about scenarios where you've demonstrated excellent communication skills or problem-solving abilities. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Showcase your tech skills! Familiarise yourself with Microsoft packages and any relevant software. Being confident in your IT abilities will definitely give you an edge during the assessment process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Transport Officer in Stevenage
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Transport Officer role. Highlight your experience with vulnerable young people, customer service skills, and any relevant qualifications. We want to see how you meet the specific requirements mentioned in the job description!
Showcase Your Communication Skills: Since excellent communication is key for this role, include examples in your application that demonstrate how you've effectively communicated with parents, carers, and professionals. We love seeing real-life scenarios where you've made a difference!
Be Organised and Methodical: The role requires strong organisational skills, so mention any experiences where you've successfully managed your workload or met tight deadlines. We appreciate candidates who can juggle multiple tasks while staying calm under pressure!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it gives you a chance to showcase your skills and experiences in a format we love!
How to prepare for a job interview at Hertfordshire County Council
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Transport Officer role and its responsibilities. Familiarise yourself with the SEN Transport team’s objectives and how they support vulnerable young people and their families. This will help you demonstrate your genuine interest and knowledge during the interview.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, prepare examples of how you've effectively communicated with parents, carers, and professionals in the past. Think about specific situations where you resolved complex queries or provided support, as these will highlight your ability to connect with diverse stakeholders.
✨Demonstrate Your Organisational Skills
The role requires managing a caseload and meeting multiple deadlines, so be ready to discuss how you prioritise tasks and stay organised. Share examples of how you've successfully managed your workload in previous roles, especially under pressure, to show that you can handle the demands of this position.
✨Familiarise Yourself with Relevant IT Tools
As the job involves using Microsoft packages and producing reports, brush up on your skills with these tools. Be prepared to discuss your experience with word processing, spreadsheets, and databases, and consider mentioning any specific projects where you used these skills to achieve positive outcomes.
