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- Tasks: Be the first point of contact, helping adults with skills and employment support.
- Company: Join Step2Skills, part of Hertfordshire County Council, making a difference in your community.
- Benefits: Starting salary of £25,583, hybrid work, and opportunities for professional growth.
- Other info: Disability Confident employer with guaranteed interviews for eligible applicants.
- Why this job: Empower individuals to overcome barriers and achieve their learning and employment goals.
- Qualifications: Strong communication skills and experience in support roles; Level 2 qualification preferred.
The predicted salary is between 25583 - 28142 £ per year.
Starting Salary: £25,583 progressing to £28,142 per annum (pro rata for part time)
Hours: 22.2 over 3 days
Location: Stevenage – Hybrid
Contract Type: Fixed Term Contract – 31st March 2029
Directorate: Growth & Environment
About The Team
Step2Skills is part of Hertfordshire County Council and supports adults in Hertfordshire with learning and employment opportunities. The team provides clear, accessible pathways to learning, training and employment, helping individuals overcome barriers such as low skills, disabilities and mental health conditions.
About The Role
As a Support Officer you will be the first point of contact for the service, answering skills and employment support enquiries, completing initial meetings with applicants for supported employment programmes, and conducting pathway conversations to support their learning and employment journey. You will also signpost to other organisations where necessary.
About You
- Demonstrated ability to accurately log and track calls, actions and tasks using relevant systems and tools.
- Experience of planning, managing and prioritising own workload, including a caseload of learners and participants.
- Strong verbal and written communication skills, with active listening to understand.
- Experience working in an environment where eligibility and suitability for a service must be ascertained and followed.
- Ability to adapt to changing or new processes.
- Experience in signposting or multi‑agency working to support positive outcomes.
- Willingness to share best practice with the team and commitment to continued professional development.
- Good IT skills – use of Client Record Management Systems and Microsoft Office.
- Current knowledge and understanding of providing information, advice and guidance to adults, preferably in relation to education, training and employment.
- Hold or be working towards a Level 2 Information, Advice and Guidance qualification.
Additional Information
- Disability Confident employer – guaranteed interview for applicants with a disability whose application meets the minimum criteria for the post.
- Disclosure & Barring Service (DBS) check required.
- Driving required – ability to drive and/or travel around Hertfordshire using own or company transport.
- English fluency – ability to converse at ease with members of the public and provide advice in accurate spoken English.
Support Officer in Stevenage employer: Hertfordshire County Council
Contact Detail:
Hertfordshire County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Officer in Stevenage
✨Tip Number 1
Network like a pro! Reach out to people in your field, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to the Support Officer role. We recommend doing mock interviews with friends or family to build your confidence and get feedback.
✨Tip Number 3
Showcase your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to discuss your experience with logging calls, managing workloads, and supporting learners.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Support Officer in Stevenage
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Support Officer role. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Communication Skills: Since strong verbal and written communication is key for this role, ensure your application reflects this. Keep your language clear and concise, and don’t forget to proofread for any typos or errors!
Demonstrate Your Experience: Use specific examples from your past work to illustrate your ability to manage a caseload and support individuals. This will help us see how you can contribute to our mission at Step2Skills.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way to ensure it gets to the right people and helps us keep track of all applications efficiently.
How to prepare for a job interview at Hertfordshire County Council
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Support Officer role and the mission of Step2Skills. Familiarise yourself with their services and how they help adults in Hertfordshire. This will not only show your genuine interest but also help you answer questions more effectively.
✨Showcase Your Communication Skills
As a Support Officer, strong verbal and written communication is key. Prepare examples from your past experiences where you successfully communicated complex information or provided guidance. Practising active listening techniques can also demonstrate your ability to engage with applicants effectively.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage your workload and prioritise tasks. Think of specific instances where you handled a caseload or tracked actions using relevant systems. This will highlight your ability to stay organised and efficient, which is crucial for this role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and adaptability. Think about situations where you had to signpost individuals to other services or adapt to new processes. Sharing these experiences will showcase your practical knowledge and commitment to supporting positive outcomes.